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Intercom is a Company providing Provide high-quality, personalized help at any scale by layering human, self-serve, as well as proactive support tools. It offers a variety of solutions including conversational relationship, support, and engagement. It has been delivering perfect customer service. It has vast experience in this field. It is known for its reliability, fast services, and trustworthiness. It helps companies build customer relationships through conversational, messenger-based experiences across the customer journey. Its clients are generally small businesses, start-ups, e-commerce companies and other businesses. It has employed a highly skilled workforce to provide apex customer engagement services. It is continuously growing as well as it comes up with the latest techniques keeping in view the changing needs and wants of the business. Their services are designed by focusing on the personalized and customized needs of their clients. It always prefers stakeholders’ satisfaction as well as makes no compromise on service quality.
Departments
What departments Intercom employees work at?
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Similar companies
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Team
Professional experience
Professional Growth
How many years of experience do Intercom employees have before joining?
Years of experience at Intercom: Newcomers: 24%, Experiencers: 20%, Experts: 31%, Veterans: 25%. Intercom employees have 5-8 years experience on average before joining.
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Professional Growth
Where did Intercom employees work before joining?
Where they've worked before Intercom: Box, Dev Bootcamp, Dropbox. Typical Intercom employees have worked at Box.
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Box
Dev Bootcamp
Dropbox
Professional Growth
What industries did Intercom employees work in previously?
Industry Background: The most typical industries of Intercom: Computer Systems Design Companies, Internet Publishing & Other Companies, Design Firms, Software Publishing Companies, Advertising / PR Agencies. Intercom employees most likely come from a Computer Systems Design Companies industry background.
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Professional Growth
Where did Intercom employees work before joining?
Past employers' size at Intercom: Small: 42%, Medium: 18%, Large: 40%. Most Intercom employees have previously worked at small companies.
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Educational background
Educational background
What did employees at Intercom study?
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Top educational institutions
Where did employees at Intercom study?
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Employee data
Professional Growth
How long do people stay in a role at Intercom?
Time employed at Intercom: <1: 35%, 1-3: 54%, 4-8: 9%, 9-13: 0%, 14-20: 1%, 20+: 1%. Most Intercom employees stay with the company for 1-3 years which is the same as the industry average.
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Culture & Values
How does Intercom rank for age & gender diversity?
Gender ratio at Intercom: 59.0% Male and 41.0% Female. Age ratio at Intercom: 16-20: 0%, 21-30: 71%, 31-40: 27%, 41-50: 2%, 51-60: 0%, 60+: 0%. Intercom rates - 11.0% more female than the industry average. Most Intercom employees are 21-30, which is below the industry median age range.
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Professional Growth
What are the top roles at Intercom?
Top roles of Intercom: Account Executive, Product Engineer, Sales Development Representative, Customer Support Representative, Customer Support Engineer. The top role at Intercom is Account Executive.
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Account Executive
Product Engineer
Sales Development Representative
Customer Support Representative
Customer Support Engineer
Career advancement
Professional Growth
How does Intercom rank for career advancement?
Career advancement at Intercom: high. Intercom ranks high for career advancement which is above the industry average.
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Professional Growth
What companies do Intercom employees go on to work at?
Future employers of Intercom: Airtable, Apollo.io, Consider, Envoy, Facebook. People who work at Intercom most typically go on to work for the Airtable.
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Airtable
Apollo.io
Consider
Envoy
Facebook
Find your job at Intercom
San Francisco, CA
$153K-$177K / yr.
Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI
San Francisco, CA
$168K-$195K / yr.
Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI
San Francisco, CA
$183K-$213K / yr.
Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI
Chicago, IL
$160K-$195K / yr. (est.)
What's the opportunity? We are looking for an experienced and dynamic Legal Counsel who excels in a fast-paced environment, can provide practical and solution-based guidance to help drive outcomes and enjoys taking on a diverse range of responsibilities. T
San Francisco, CA
$266K-$310K / yr.
What's the opportunity? We are seeking a Global Director to lead our High Touch Success Management organization. In this role, you will report directly to the VP, Solutions and Success, partnering closely with the global Customer Solutions leadership team
Chicago, IL
$148K-$181K / yr. (est.)
What's the opportunity? Enterprise Systems at Intercom is the organization that enables us to operate to the standards of a high-performing, high-growth, scalable company. If you are a seasoned Integration Architect looking to make a significant impact wit
San Francisco, CA
$156K-$190K / yr. (est.)
What's the opportunity? We’re looking for a Senior Program Manager to join the Strategic Program Management team in San Francisco. This team is responsible for defining how to deliver and successfully execute our most strategic company objectives. You’ll p
Los Angeles, CA
$120K-$147K / yr. (est.)
Qualifications 8-10 years of design experience with a portfolio showcasing a breadth of excellent brand-related work 2-3 years Management experience Proficiency in Figma, Adobe CC Experience in motion design and storyboarding (in execution and/or art direc
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How Do I Match This Company?
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Discussion about Intercom
Want to know more about Intercom?
Share your thoughts and ideas about Intercom with others in our community.
What year was Intercom founded?
Liam Brown4 years ago
2011.
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What industry does Intercom belong to?
Isabella Holmes4 years ago
Computer/Internet.
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What’s the gender distribution at Intercom?
Isabella Holmes4 years ago
41.0% female, 59.0% male.
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Where can I find Intercom’s headquarters?
Liam Brown4 years ago
San Francisco, CA.
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What’s Intercom’s yearly revenue?
Isabella Holmes4 years ago
$100m to $500m, i think
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Who is the CEO of Intercom?
Sophie Hayes4 years ago
Eoghan McCabe.
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How long do people usually work for Intercom?
Benjamin Gardner4 years ago
1-3 year(s).
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what kind of companies did Intercom employees work for?
Liam Brown4 years ago
Small, Large companies before Intercom.
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How often do employees get promoted at Intercom ?
Benjamin Gardner4 years ago
advancement opportunities are high
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Top future employers of Intercom employees?
Liam Brown4 years ago
Airtable, Apollo.io, Consider, Envoy, Facebook, Google, Medium, Stripe.
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Where did employees work before joining Intercom?
Sophie Hayes4 years ago
Box, Dev Bootcamp, Dropbox, Google, Intuit, LinkedIn, PagerDuty, Zendesk.
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How old are Intercom’s employees in general?
Benjamin Gardner4 years ago
Around 21-30
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Where did most of Intercom employees go to school?
Liam Brown4 years ago
Dev Bootcamp, San Francisco State University, Stanford University, University of California-Berkeley, University of California-Davis.
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What’s Intercom’s business mission statement?
Liam Brown4 years ago
"Our mission is to make business personal".
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Love working at my venue. Amazing team and the best leadership that actually listens and is proactive. The product sells itself and the training is unmatched.
A year ago
A product that sells itself and unmatched training? That's a winning combination! 🎉
A year ago
Working with an amazing team can make all the difference in your job satisfaction. ❤
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*You work with a lot of great people who really do care about each other's well-being. *PTO policy is probably above average
A year ago
It's always great to work for a company with a quality product that you can be proud of! 🙌
A year ago
I'm all about a generous PTO policy - work hard, play hard! 🏖
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The people at my branch are outstanding. They are genuinely kind, and support each other on a daily basis. The company has offices in various locations globally, which helps to instill cross functional collaboration. We live to our values and ensure on business decisions and priorities do the same.
A year ago
I love that the company prioritizes values alignment in business decisions. 🌟
A year ago
A global company with opportunities for cross-functional collaboration? That's exciting! 🌎
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I get to focus on what I'm good at but am pushed to grow and stretch my skills and knowledge daily
A year ago
Lot of learning and development opportunities available
A year ago
Working here is a dream come true for me , i am very satisfied 😊
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Tons of opportunities for personal growth and development for employees🙂
A year ago
I got promoted after one year and i think this i very reasonable
A year ago
If you are willing to learn and develop then the opportunities are unlimited😊
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They offer unlimited PTO without stipulations and/or restrictions so long as your projects were completed and on-track.
A year ago
Good Benefits and 401k plan and health benefits
A year ago
Good benefits, standard to top end for a good tech company. Recently
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I feel there is a lack of training and training is not taken very seriously here
A year ago
Management is required to focus on employee training as this will increase their productivity😊
A year ago
There is a serious need to focus on employee development and training
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Perfect place for someone who wants to grow in their career, burn the midnight oil more often, and level up in their career in a high intensity environment.
A year ago
A high-intensity environment can be challenging, but it can also bring out the best in employees. 💪
A year ago
If you're willing to put in the extra work, this could be the perfect opportunity for career growth and development. 🚀
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Great benefits and perks. The option for us to come into a renovated office is also nice :) Just celebrated our 11th birthday so the company is well established. You also get to interact with people from all over.
A year ago
A company that invests in its workspace and employees? Impressive! 🏢
A year ago
I love the idea of a diverse workplace where you can learn from people all over the world! 🌍
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They are genuinely kind, and support each other on a daily basis.
A year ago
For them helping each other is a norm😊
A year ago
My manager was very kind and he gave me lot of support
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The culture in certain groups can be amazing. The CEO is very approachable and given the small size of the company, your contributions will likely be recognized.
A year ago
The small size of the company means that you have a real opportunity to make an impact and be recognized for your work. 🎯
A year ago
Working in a group with an amazing culture can lead to not only professional growth, but personal growth as well.
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Love working at Intercom. Amazing team and the best leadership that actually listens and is proactive
A year ago
It was fun working for them😊
A year ago
Yes, they leadership is very proactive in resolving employee concerns
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Most of all, I've seen that everyone at company cares about diversity & inclusion, and our company also focuses actively on equity & belonging.
A year ago
I'm proud to be part of a team that prioritizes diversity, inclusion, equity, and belonging in all aspects of our work.
A year ago
The dedication to creating an inclusive and welcoming workplace is what sets this company apart from the rest. 💬
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The team was amazing, they consistently hires some of the best humans.
A year ago
A strong team can make all the difference in your work experience. 😊
A year ago
Working with the best and brightest can be both inspiring and challenging! 🌟
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Manager's care, great hours, good balance with general life needs, sock offerings, good culture.
A year ago
I'm intrigued by the mention of sock offerings - sounds like a unique and fun perk! 🧦
A year ago
Having supportive managers can make all the difference in your work experience. 😊
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I think they are underpaying it staff and there are not a lot of perks as well
A year ago
Salaries are as per market but perks can be improved
A year ago
They are doing an ok job😊
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The people are what keep me in my role, they are passionate, innovative, considerate, collaborative, genuinely kind and very smart.
A year ago
The intelligence and creativity of my colleagues never cease to amaze me. 💡
A year ago
I feel lucky to work with such considerate and thoughtful individuals who truly care about their work and each other. 🍀
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Pay was competitive and bonuses were included in monthly payouts depending on if KPIs were met. Daily lunches and snacks, free. Hybrid work. Outgoing team members and good growth opportunities.
A year ago
It's wonderful to work with such outgoing team members who make every day fun. 🤩
A year ago
The growth opportunities here are truly exciting; I can't wait to see where this takes me.
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It has multiple health plan options, with outstanding coverage in each.
A year ago
Comprehensive Health Insurance at my company
A year ago
Fully covered benefits and dependents are at at 70-80% coverage.
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Great benefits. all meals - Work life balance (when I allow it). I get a lot of appreciation for the work I do. I get to focus on what I'm good at but am pushed to grow and stretch my skills and knowledge daily.
A year ago
Being pushed to grow and stretch your skills is a great way to stay motivated and engaged in your work.
A year ago
Focusing on what you're good at while being pushed to grow in other areas is a great way to build a fulfilling career. 📈
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The onboarding process was well structured and thoughtful. There was no pressure to jump straight in but rather time and effort was taken by the managers to help you understand the Intercom culture and the business.🙂
A year ago
Yes, they don't send you to the practical world straight away
A year ago
Understanding a company's culture is very important
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Pay was quite competitive, offices and lunches were nice.
A year ago
Now that's what I call a cushy workplace! 😎
A year ago
I'm getting some serious FOMO reading this... 😔
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Accountable managers that want you to grow and have your back. No matter who you are, you will learn a ton working here.
A year ago
I love companies that prioritize employee development! 📈
A year ago
A workplace that values growth and mentorship? Sign me up! 🤝
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My experience at this place has been nothing but great. The people I work with are some of the smartest and genuinely nice co-workers I've had. We have a culture of respect at all levels; Whether I'm working with C-suite or an IC, I feel like my opinion is valued.
A year ago
It's heartening to be a part of a team that values collaboration and mutual support.
A year ago
Their focus on people and culture has made my experience here truly unforgettable.
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Interviewing here was very smooth -- for my role, there was a take home assignment and couple of interview rounds with managers and cross-functional team members.
A year ago
The smooth interviewing process is a testament to the company's attention to detail and professionalism. 👍
A year ago
I appreciate the company's commitment to ensuring a fair and thorough interview process for all candidates.
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Some time i feel there is a lack of communication from management and goals are not clearly communicated
A year ago
These are growing pains and need to be taken care of
A year ago
They have improved a lot and lot of improvement is required from management
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You feel taken care of and that the company aligns with your goals and values.
A year ago
My manager was very kind and accommodating. 😊
A year ago
Employees are valued and respected
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I personally love the high-energy and positive vibe whilst working at Intercom - it keeps me motivated with the exciting cross-functional projects and opportunities.
A year ago
Working with the team of talented individuals encourages you to perform your best
A year ago
I am very impressed with the work culture and environment😊
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I can see the direct impact of the work I do on a daily basis. I think our shift in strategy is smart and will put us in a good spot for the future.
A year ago
Our shift in strategy is proof that we're always striving to be better and stay ahead of the game. 👨
A year ago
Seeing the results of our hard work is the ultimate motivation to keep pushing forward.
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The company does invest quite a bit in its facilities. Great benefits at very little costs to the employees. Great food (catered lunches, great snacks,etc).
A year ago
A company that offers free, delicious food? Count me in! 🍴
A year ago
It's always great to work for a company that values its employees' well-being. 🤗
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Ability to try and learn new skills within your career set and touch multiple areas of the business is amazing. Great product. This company has branded itself as the industry leader.
A year ago
A great product and a brand that's recognized as an industry leader? Impressive! 🏆
A year ago
Being able to work on different areas of the business can lead to a more well-rounded and fulfilling work experience. 🤝
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Great coworkers, really solid product. I’m actually in favor of a lot of the product strategy changes that were making this year.
A year ago
I'm proud to be a part of a company that values innovation and improvement.
A year ago
The combination of skilled coworkers and a great product is a recipe for success. 🎉
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It is not just work driven by the HR team, the leaders care, are proactive in calling out inequities and working with HR to fix any broken systems. I am definitely proud to work here - the approach to DEI is honest, humble and committed in my experience.
A year ago
The proactive approach to calling out inequities is a true reflection of the company's values.
A year ago
I'm proud to be part of a team that is genuinely committed to creating a more just and equitable world.
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Wonderful people; very supportive, positive, optimistic. Extremely mission-driven, motivating environment
A year ago
I'm inspired by the dedication to the mission. 🚀
A year ago
This sounds like a dream work environment! 😍
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Intercom has some perks Pros to note: - some very kind and smart people - great office spaces with catered lunches - pay on the higher end of the scale
A year ago
I love the idea of enjoying delicious catered lunches during the workday! 🍴
A year ago
Who doesn't want to get paid top dollar for their skills and experience? 💰
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Isabella Holmes
Career Advocate
Are you and Intercom a perfect pairing? Let's explore your common touchpoints.
