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3.3
137 ratings
3.8
Salary & Benefits
2.5
Professional growth
3.6
Work-Life balance
3.3
Recognition & Support
3.4
Culture & Values
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The Internal Revenue Service (IRS) is the tax collecting agency of the nation and regulates the Internal Revenue Code enacted by Congress. The Strategic Plan of the IRS is a roadmap to guide IRS operations and to meet the changing needs and expectations of the nation’s taxpayers and tax professionals who serve them. Today the organisational structure of IRS closely resembles the private sector model of organizing around customers with similar needs. The IRS has a strong commitment to ensure equity, diversity and inclusion which are integrated into the policies, procedures and practices used to carry the mission of the IRS.The IRS is committed to Open Government. The IRS is not just the nation’s tax collection agency, it's an organisation that has been part of events that have helped shape the nation they serve. If you come with a worthwhile mission where you can put your experience to use and gain valuable new skills ,then the IRS is the perfect place for you.

Government
Large
Multiple locations
Executive Offices Companies, Public Administration, Niche Retailers
What departments Internal Revenue Service employees work at?
DepartmentsRatio
other occupation27.3%
Tax23.2%
Administrative - Other14.1%
Management6.9%
Customer Service6.6%
Computer User Support5.6%
Business Operations5.6%

Team

Professional experience

How many years of experience do Internal Revenue Service employees have before joining?
Years of experience at Internal Revenue Service: Newcomers: 27%, Experiencers: 17%, Experts: 19%, Veterans: 37%. Internal Revenue Service employees have 8+ years experience on average before joining.
Where did Internal Revenue Service employees work before joining?
Where they've worked before Internal Revenue Service: Deloitte, EY, H&R Block. Typical Internal Revenue Service employees have worked at Deloitte.
Deloitte
EY
H&R Block
What industries did Internal Revenue Service employees work in previously?
Industry Background: The most typical industries of Internal Revenue Service: Consulting Companies, Colleges / Universities, Accounting / Tax / Payroll Companies, Public Administration, National Security. Internal Revenue Service employees most likely come from a Consulting Companies industry background.
Where did Internal Revenue Service employees work before joining?
Past employers' size at Internal Revenue Service: Small: 26%, Medium: 12%, Large: 62%. Most Internal Revenue Service employees have previously worked at large companies.

Educational background

What did employees at Internal Revenue Service study?
Where did employees at Internal Revenue Service study?
The University of Texas at Austin
University of Maryland-College Park

Employee data

How long do people stay in a role at Internal Revenue Service?
Time employed at Internal Revenue Service: <1: 4%, 1-3: 13%, 4-8: 24%, 9-13: 28%, 14-20: 12%, 20+: 19%. Most Internal Revenue Service employees stay with the company for 9-13 years which is more than the industry average.
How does Internal Revenue Service rank for age & gender diversity?
Gender ratio at Internal Revenue Service: 55.1% Male and 44.9% Female. Age ratio at Internal Revenue Service: 16-20: 0%, 21-30: 25%, 31-40: 34%, 41-50: 18%, 51-60: 16%, 60+: 7%. Internal Revenue Service rates - 7.9% more female than the industry average. Most Internal Revenue Service employees are 31-40, which is on par with the industry median age range.

Career advancement

How does Internal Revenue Service rank for career advancement?
Career advancement at Internal Revenue Service: very low. Internal Revenue Service ranks very low for career advancement which is below the industry average.
What companies do Internal Revenue Service employees go on to work at?
Future employers of Internal Revenue Service: Deloitte, EY, H&R Block, PwC, Social Security Administration. People who work at Internal Revenue Service most typically go on to work for the Deloitte.
Deloitte
EY
H&R Block
PwC
Social Security Administration

Find your job at Internal Revenue Service

Internal Revenue Service Reviews and Ratings

Have some insight of Internal Revenue Service?
Get the scoop on what others who have experience with Internal Revenue Service think of working there or join the conversation by leaving a review.
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avatar-of-creator
Jacksonville, FL - January 30, 2024
Fast paced call center atmosphere
3.4
Ratings
3
Professional growth
5
Salary & Benefits
3
Work-Life balance
3
Recognition & Support
3
Culture and Values
If you are a quick learner, good listener and okay with daily changes in duties and skills, it's a good fit, it had the hybrid 4 days remote and 1 day in office.

Pros and Cons
Met many people, team members always willing to help
Did not like the 12-8:30 pm hours
avatar-of-creator
tax resolution representative
Bakersfield, CA - December 8, 2023
Good, solid work environment
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I made friends there and the work environment was friendly and professional. the work was rewarding, and there were benefits.

Pros and Cons
friendly people, lively atmosphere
working for taxing people
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Contact Representative
Memphis, TN - May 18, 2023
Good pay terrible bosses and a unprofessional work culture
2.8
Ratings
4
Professional growth
5
Salary & Benefits
2
Work-Life balance
2
Recognition & Support
1
Culture and Values
I don’t really have a story just my experience was unsavory. There was no support after training. And it seems like no one wants the next person to do better than them. However, if you aren’t focused on that and are mature enough to see through this the pay and benefits are great. I was able to be financially independent and take care of my son with the salary. I have to admit I was somewhat immature and did not realize that although the environment was sometimes difficult that this was an important role thst has rules in place becsuse of this. If I could do it all over again I would have stayed long enough to get some savings and start my own business. I’m not the type that does well being micro managed. Again pay and benefits are magnificent just not the people.

Pros and Cons
Pay and benefits
Parking was faaaaarrr, micromanaging, little support after training, strict rules with consequences
avatar-of-creator
Image Control Team Manager
Memphis, TN - March 18, 2023
Very productive workplace with a secured government environment
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I worked for the IRS back in the 90's and left came back in 2021 as Contact Representative, 9 months after that, was promoted to Manager and 7 months after that was promoted again to another front line manager position in the ICT Campus Support 🏬

Pros and Cons
Birthday parties, award ceremonies, and monetary bonuses
Evaluations determine pay raise, climbing the success chain is slow but determination is the ?️
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Revenue Officer
Oakland, CA - November 13, 2022
Helping others help themself !!
4.0
Ratings
4
Professional growth
4
Salary & Benefits
4
Work-Life balance
4
Recognition & Support
4
Culture and Values
Worked 6 years for IRS as a Revenue Officer and really like my job helping the elderly when I could. Fast Promotion after only 1 years but received 3 Employee of the month awards and monetary reward.

Pros and Cons
Carried a Gold Badge from Us Congress
Unable to Transfer to Las Vegas, Nv career came to a hault
avatar-of-creator
Manager Contract Administration
Albany, MO - September 19, 2022
Fun and productive
4.8
Ratings
5
Professional growth
4
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I have don e taxes for 51 yrs and love it uses intuit pro series 30 yrs .I enjoy doing taxes and customer service .

Pros and Cons
Free lunches
Parking not the greatess
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Data entry clerk, Secretary, Customer Support Specialist
Cincinnati, OH - July 7, 2022
Great place to work
4.6
Ratings
5
Professional growth
5
Salary & Benefits
4
Work-Life balance
5
Recognition & Support
4
Culture and Values
Worked at IRS for 38 years, enjoyed the various positions I had, At one point in my career I was part of the IRS Choir. Enjoyed working on various Awareness Month Activities

Pros and Cons
Great place to work
Personnel placed in management positions that were not fully trained.
avatar-of-creator
Program Manager
Memphis, TN - July 7, 2022
Productive workplace with plenty of opportunity for advancement
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I began my career at IRS as a GS grade 4 seasonal Tax Examiner. Through learning my craft and hard work , I was able to receive promotions in management. IRS has a vast amount of career paths, HR, Collections ,Audit, Accounts Management and computer Technology. The sky is the limit.

Pros and Cons
Lots of opportunity to work from home. Paid vacations, sick day and holidays. Matching 401k
Not many cons with this organization
avatar-of-creator
Ogden, UT - March 8, 2022
Nightmare you will never wake up from
1.2
Ratings
1
Professional growth
2
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
Horrible environment to work in. Unprofessional, morale is horrible, a lot of gossip, and forget about anything being confidential. Everyone WILL know your business!

Pros and Cons
Benefits are awesome!
Morale is horrible, a lot of gossip, management does what they want, rules and laws do not apply.
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Customer Service Representative
Kansas City, MO - February 22, 2022
Great Entry Level Job
3.4
Ratings
4
Professional growth
3
Salary & Benefits
4
Work-Life balance
3
Recognition & Support
3
Culture and Values
I enjoyed the work. Nice building. Nice people. Seasonal work which got extended. Advanced from a GS 3 to a GS 8.

Pros and Cons
Stable job. Good pay. Enjoyed the work.
Long walk from secure work area to lockers and cafeteria.
avatar-of-creator
Process Examiner
February 21, 2022
Relaxed and welcoming environment where growths available
4.4
Ratings
5
Professional growth
4
Salary & Benefits
4
Work-Life balance
4
Recognition & Support
5
Culture and Values
Advancement is available you start in at grade 05 , in which after a year you will increased to the next grade

Pros and Cons
Friendly office environment, depending on positon can work from home
Parking far away from work area
avatar-of-creator
Clerk, Secretary, Cashier, Special Procedures
Portland, OR - January 24, 2022
work for the government
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I started working for the IRS in 1976 as a data entry clerk, advanced to Secretary's Assistant. Moved to Sacrament, CA, worked as a Clerical Supervisor. Moved to Redding, CA worked as a Secretary to Collections Division. Moved to Portland, OR, worked as a Secretary, Cashier, and Special Procedures. Left the IRS in 1991 to go sailing around the world on my yacht.

Pros and Cons
The ability to advance to other internal jobs.
When I retired, they did not give me the interest they earned on my retirement money over 15 years .
avatar-of-creator
Supervisory Contact Representative
January 13, 2022
IRS Experience
3.6
Ratings
3
Professional growth
4
Salary & Benefits
4
Work-Life balance
3
Recognition & Support
4
Culture and Values
I have worked at the Service nearly 21 years now. I started in Code and Edit, then moved to Accounts Management. There, I started as a CSR before I became a Lead for my team. Two years later I was introduced into Management. I have been a Frontline Manager for almost 9 years. I currently manage a newly hired team of 19 employees. They are being skilled to do tax adjustments for individual filers and service through teleworking.

Pros and Cons
I've learned much about dealing with personal problems of employees and understanding the numbers.
Teleworking allows little interaction with others.
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Supervisor
December 9, 2021
Great place to work
4.0
Ratings
4
Professional growth
5
Salary & Benefits
4
Work-Life balance
3
Recognition & Support
4
Culture and Values
Once after i retired they called me to come and teach some new hires i said i would stop by and see what i could do. so i did stop by found 20 people seting and playing on phones . They were waiting on phone calls . I went to talke to the Big boss and told him i thought i could take 5 of them people and work on taxes that we were behind on . He said no we are to wait on stimulate calls . I said you dont need me . There all down there bord and need to do something . I think 5 of them people working on taxes that need to get done would be great . Still he said no . So i left he didnt need me . There was nothing to teach.

Pros and Cons
Pay is good , easy work , learn alot
They waste alot of time that could be used.
avatar-of-creator
Group Support Clerk, Control Clerk, File Clerk, Mail Clerk, Forms Clerk, and Clerk
Atlanta, GA - November 28, 2021
Taxpayer Service Division
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
The Internal Revenue Service (IRS) Taxpayer Service Division assists taxpayers in meeting their Federal tax return filing and payment obligations through its telephone helplines, via the Internet, at IRS Taxpayer Assistance Centers, and through volunteer-provided income tax assistance. It is a productive workplace that supportive colleagues help to be successful.

Pros and Cons
Scheduling is excellent and job security.
There are not any.
avatar-of-creator
CSR & New Hire Instructor
St Louis, MO - November 20, 2021
Mixed Emotions
2.6
Ratings
3
Professional growth
3
Salary & Benefits
2
Work-Life balance
2
Recognition & Support
3
Culture and Values
If the IRS didnt discontinue TIC (Training Instructor Cadre) position, I would probably still be working there. Now instead of humans teaching newly hired employees, computers are. Quite a shame!

Pros and Cons
Decent pay, nice coworkers
Bad parking, very little positive feedback, boring(When staffing phone lines)
avatar-of-creator
Customer Account Representative
Chamblee, GA - November 11, 2021
A different world
3.0
Ratings
3
Professional growth
5
Salary & Benefits
3
Work-Life balance
3
Recognition & Support
1
Culture and Values
I was given the highest hiring status of 1A, an honor. Human Resource advised me not to discuss this with anyone but, they did. From the first day, I experienced resentment and sometimes intimidation and thoughtless pranks. I did get a right to sue letter. On the bright side, having years of experience in tax preparation, I was exposed to so many different areas, even being chosen to participate on the Tax Commissioner's Special Task Force to write procedures to identify and resolve identity theft cases, on a team of 30.

Pros and Cons
Exposure to IRS procedures that enriched my knowledge.
Extremely hostile environment.
avatar-of-creator
Supervisor
Richmond, VA - October 13, 2021
Collection Department
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
Began with IRS in 1986 as a mail clerk. Then became a review clerk. Clerk typist. Tax Examiner. Contact Rep. Lead contact Rep. Last ten years in Management. Total of 33 1/2 years with IRS. Retired 01/2019.

Pros and Cons
Government job with benefits
No parking options
avatar-of-creator
October 10, 2021
Great Work environment
4.0
Ratings
4
Professional growth
4
Salary & Benefits
4
Work-Life balance
5
Recognition & Support
3
Culture and Values
I worked in an area with about 10 people, but it had the feel of working alone-which- I liked. There were opportunities to work in different departments and that made work fun and exciting.

Pros and Cons
Friendly staff
No caffeteria
avatar-of-creator
Secretary
Harlingen, TX - September 8, 2021
Very challenging
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
Loved working with the IRS co-workers were great and friendly. Work was very good and never a dull moment.

Pros and Cons
birthdays, gatherings and fun to work with.
on cons working there.
avatar-of-creator
ITAS
San Diego, CA - September 7, 2021
Tax Advisor jobs are great jobs.
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I enjoyed working as an Individual tax advisory agent. I wish I could be one again. Unfortunately no jobs have opened fir me since 2009. 5 degrees and no job.

Pros and Cons
Biweekly pay
Tough and challenging
avatar-of-creator
Tax Examiner
Chamblee, GA - August 4, 2021
looking and solving tax issues within database
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
Great place to work for and the representatives are always responsive with questions asked. Also team based work

Pros and Cons
Benefits are great
Training is awful
avatar-of-creator
Collection Representative
Denver, CO - June 14, 2021
ACS IS SUCH A JOKE!!!
3.4
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
1
Recognition & Support
1
Culture and Values
The pros about working for IRS: 1. Pay Raises 2. Holidays 3. Health Insurance 4. Union 5. Team Luncheons 6. Telework The cons about working for IRS: 1.Management: 2. Leads 3 Terrible training.

Pros and Cons
Team Luncheons, Good Pay, Days Off, Holidays
Management, Lack of training.
avatar-of-creator
Accounts Management
Atlanta, GA - June 2, 2021
Nice place to work, great people
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
A lot of responsibility. Great opportunities are limitless. Management will bend over backward to help. Continuous education and improvement provided.

Pros and Cons
Opportunity to advance
Can get hectic during tax filing season.
avatar-of-creator
Senior IT Specialist
Lanham, MD - May 20, 2021
Career Death
2.6
Ratings
1
Professional growth
5
Salary & Benefits
3
Work-Life balance
1
Recognition & Support
3
Culture and Values
I transfered to the IRS, from Department of Defense, in 2007 for a promotion. What a mistake! The IRS is inbred and ingrown. If you aren't part of the good old boys club, you are likely to become stagnant, lose any skills you have and not be allowed to make a difference. Although selected for and completed a Senior Manager Readiness Program, I was never supported by management and wasted that training and time. The leadership is often "Critical Hires" which means they possess a skill that can't be found within the IRS and therefore entitled to direct hiring at exorbitant rates. Truth be told, they don't possess anything unique but most know someone on the inside. I would most definitely NOT repeat that period of my life. If you are young and can go there for a couple years to get a good salary and GS level, then maybe you can use it as a stepping stone. Don't go there and plan to make a difference, they don't want change.

Pros and Cons
Salary and benefits - same as any Federal Agency
Everything else. Lack of understanding about technology, reluctance to move to modern tools.
avatar-of-creator
Volunteer
Carrollton, GA - April 5, 2021
Volunteer Income Tax Assessor
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I started processing tax returns eight years ago with my sisters. It has became a wonderful experience in learning to process tax returns for the Internal Revenue Service, and assisting them to work remote from a facility in Carrollton, Georgia. Also, I have met met of all ages, and living levels of life. It makes me feel good that I can give back to the community by volunteering for the Internal Revenue Service during tax season.

Pros and Cons
Learning the new tax laws every year and recertifying each year to process tax returns.
Some clients get upset when I follow the tax rules according to law and will not lie for them.

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Discussion about Internal Revenue Service

Want to know more about Internal Revenue Service?
Share your thoughts and ideas about Internal Revenue Service with others in our community.
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gender breakdown at Internal Revenue Service?
avatar-of-creator
Isabella Holmes3 years ago
gender ratio is 44.9% female, 55.1% male.
What industry does Internal Revenue Service fall under?
avatar-of-creator
Liam Brown3 years ago
Government/Civil Service/Military.
I’m trying to find more companies like Internal Revenue Service. Any suggestions?
avatar-of-creator
Sophie Hayes3 years ago
Similar companies for Internal Revenue Service: Deloitte, Federal Bureau of Investigation (FBI), PwC, Social Security Administration, United States Department of Defense, U.S. Department of Health and Human Services (HHS), US Department of Homeland Security, US Department of Veterans Affairs.
How often do employees get promoted at Internal Revenue Service ?
avatar-of-creator
Isabella Holmes3 years ago
advancement opportunities are very low
How long do people usually work for Internal Revenue Service?
avatar-of-creator
Benjamin Gardner3 years ago
9-13 year(s).
what kind of companies did Internal Revenue Service employees work for?
avatar-of-creator
Benjamin Gardner3 years ago
Large companies before Internal Revenue Service.
Top future employers of Internal Revenue Service employees?
avatar-of-creator
Liam Brown3 years ago
Deloitte, EY, H&R Block, PwC, Self Employed, Social Security Administration, U.S. Department of the Treasury, US Department of Veterans Affairs.
Who are the top previous employers of Internal Revenue Service employees?
avatar-of-creator
Benjamin Gardner3 years ago
Deloitte, EY, H&R Block, IRS, United States Air Force, US Army, U.S. Department of the Treasury, US Navy.
How old are Internal Revenue Service’s employees in general?
avatar-of-creator
Sophie Hayes3 years ago
31-40.
Where did most of Internal Revenue Service employees go to school?
avatar-of-creator
Isabella Holmes3 years ago
The University of Texas at Austin, University of Maryland-College Park, University of Maryland-University College, University of Phoenix-Utah, Weber State University.
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Isabella Holmes Career Advocate
Isabella Holmes
Career Advocate
Are you and Internal Revenue Service a perfect pairing? Let's explore your common touchpoints.