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3.0
109 ratings
3.3
Salary & Benefits
2.1
Professional growth
3.3
Work-Life balance
3.2
Recognition & Support
3.3
Culture & Values
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iQor is a multinational business process outsourcing firm that provides customer interaction and business process outsourcing services. The firm offers retention, customer care and revenue recovery, account receivable management, and third-party collection services to telecommunication, direct marketing, financial, healthcare, government, and commercial industries. iQor was founded in 1998, and its headquarter is located in St. Petersburg, Florida, United States. The firm operates more than 40 offices in Europe, Asia, and North America. iQor acquired the aftermarket services division of the Jabil Circuit and shifted to an end-to-end customer support company. The firm employs more than 14000 employees and provides highly competitive pay packages, healthcare benefits, and other perks to its employees.

Company - Private
$1B to 2B
Large
Multiple locations
Computer Systems Design Companies
1957
Hartmut Liebel
What departments iQor employees work at?
DepartmentsRatio
Customer Service20.8%
other occupation18.4%
Management - Other13.7%
Sales - Other8.4%
Computer / IT7.6%
Financial Clerks6.9%
Chief Executives6%
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See what companies are similar to iQor
Call Centers
Large size
Call Centers
Large size
You comment as

Team

Professional experience

How many years of experience do iQor employees have before joining?
Years of experience at iQor: Newcomers: 31%, Experiencers: 15%, Experts: 17%, Veterans: 37%. iQor employees have 8+ years experience on average before joining.
You comment as
Where did iQor employees work before joining?
Where they've worked before iQor: Asurion, Convergys, Interactive Response Technologies Inc. Typical iQor employees have worked at Asurion.
You comment as
Asurion
Convergys
Interactive Response Technologies Inc
What industries did iQor employees work in previously?
Industry Background: The most typical industries of iQor: Consulting Companies, Business Support Companies, Niche Retailers, Insurance Agency & Brokerage Firms, Semiconductor & Electronic Component Manufacturers. iQor employees most likely come from a Consulting Companies industry background.
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Where did iQor employees work before joining?
Past employers' size at iQor: Small: 23%, Medium: 11%, Large: 66%. Most iQor employees have previously worked at large companies.
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Educational background

What did employees at iQor study?
You comment as
Where did employees at iQor study?
Central Piedmont Community College
Columbus State Community College
You comment as

Employee data

How long do people stay in a role at iQor?
Time employed at iQor: <1: 6%, 1-3: 25%, 4-8: 48%, 9-13: 13%, 14-20: 6%, 20+: 2%. Most iQor employees stay with the company for 4-8 years which is the same as the industry average.
You comment as
How does iQor rank for age & gender diversity?
Gender ratio at iQor: 59.2% Male and 40.8% Female. Age ratio at iQor: 16-20: 1%, 21-30: 48%, 31-40: 25%, 41-50: 19%, 51-60: 6%, 60+: 1%. iQor rates - 3.8% more female than the industry average. Most iQor employees are 21-30, which is below the industry median age range.
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Career advancement

How does iQor rank for career advancement?
Career advancement at iQor: very low. iQor ranks very low for career advancement which is below the industry average.
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Find your job at iQor

iQor Reviews and Ratings

Have some insight of iQor?
Get the scoop on what others who have experience with iQor think of working there or join the conversation by leaving a review.
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Senior Agent
Buffalo, NY - May 23, 2024
A very good support from the Supervisor
4.8
Ratings
5
Professional growth
4
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I still work with iQor and have grown in experience with a good support from Supervisors and a good environment workplace.

Pros and Cons
Work at Home is a Plus
Haven't have any negative moment to comment in
You comment as
avatar-of-creator
Collections Agent
Plano, TX - February 19, 2024
Not a great fit
1.0
Ratings
1
Professional growth
1
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
I had the "opportunity" to work for IQOR as a collection agent. we had hundreds of numbers to call daily. Not many would listen to the "This is a collection call. Anything you say can, and will be used...." that you HAD to state at the beginning of each conversation.

Pros and Cons
Heavy Turnover, so there were always new faces
Heavy Turnover, so there were always new faces
You comment as
avatar-of-creator
Senior Customer Service Agent
Buffalo, NY - June 26, 2023
Pay isn’t enough
1.6
Ratings
4
Professional growth
1
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
I have worked for Iqor for a year and it’s very stressful and the abuse agents deal with in a daily basis is horrific. I have heard everything from racism to threats. The chat room is no better for getting assistance to help a customer. We get occurrences even if we have a dr note for feeling sick. The pay isn’t enough to pay bills in a month. The people on my team I can deal with but some sups should not be supervisor.

Pros and Cons
My sup was amazing
They don’t pay enough for the abuse customers put agents through
You comment as
avatar-of-creator
CSR Collector
June 12, 2023
Productive and enjoy working
4.8
Ratings
5
Professional growth
4
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
Its good learning new things with Iqor. Though I worked at home ,I was able to interact with my colleagues through Facebook messenger and we had fun sharing knowledge with each other and of course talking to our respective customers

Pros and Cons
incentives, attendance benefits, and allowances
very strict
You comment as
avatar-of-creator
Agent
May 20, 2023
Good for Fresh Graduate
3.6
Ratings
4
Professional growth
4
Salary & Benefits
3
Work-Life balance
4
Recognition & Support
3
Culture and Values
As an Agent of a Fashion account, I receive calls from ordering customers. There is no answer button for calls. You just immediately answer the call after a short sound.

Pros and Cons
Work from home setup during the pandemic
Low pay and you are still contacted after work hours
You comment as
avatar-of-creator
Customer Service Representative
May 19, 2023
My iQor Experience
4.0
Ratings
4
Professional growth
4
Salary & Benefits
4
Work-Life balance
4
Recognition & Support
4
Culture and Values
Worked at iQor for 3 months and I should say the people, the staff are friendly. Lots of benefits to take advantage of. It will help you grow a lot in the BPO industry in a professional and personal aspect.

Pros and Cons
Friendly people
Stressful work
You comment as
avatar-of-creator
Remote - May 2, 2023
Stressful
3.0
Ratings
3
Professional growth
3
Salary & Benefits
3
Work-Life balance
3
Recognition & Support
3
Culture and Values
The pay was okay! Not a bad job but the pay could have been more, I didn’t like the company that I was contracted with.

Pros and Cons
Christmas give always
Not enough staff to help
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avatar-of-creator
Customer Sales Representative
March 16, 2023
Fun and approachable
3.2
Ratings
3
Professional growth
3
Salary & Benefits
3
Work-Life balance
3
Recognition & Support
4
Culture and Values
I worked in IQOR last 2019, and my experience there is fun and quite struggle.. Memories of friendship inside the workroom helps me to boost my confident, because they are very approachable during call. They are always there to support to improve your skills and lift up your ability

Pros and Cons
Free birthday cake
No free lunch
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avatar-of-creator
Walmart
August 10, 2022
Good ambiance
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
Good environment and friendly people, i have a good supervisor and team leader its so easy to ask for help.

Pros and Cons
Friendly team leader
No parking
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avatar-of-creator
Supervisor
April 19, 2022
Fun work place with supportive colleagues
4.2
Ratings
4
Professional growth
4
Salary & Benefits
4
Work-Life balance
4
Recognition & Support
5
Culture and Values
I started in the company when it was under Cybercity Teleservices in 2010 up to present . I start as Customer Service Representative to OIC Supervisor to Trainer and now Supervisor under the American Home Shield.

Pros and Cons
friendly office
no parking options
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avatar-of-creator
January 12, 2022
very different
4.4
Ratings
5
Professional growth
2
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
You would definitely have to be there. Very diverse. The atmosphere could be very different and especially when there are dominating cultures.

Pros and Cons
free lunch
no 401 k horrible medical insurance
You comment as
avatar-of-creator
Call Center CSR
Charlotte, NC - July 15, 2021
Awful Company
1.0
Ratings
1
Professional growth
1
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
This is the most unprofessional organization I have ever worked for. I was in between jobs and took it until I found something better.

Pros and Cons
It’s a paycheck
Everything
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avatar-of-creator
Customer Service Agent
Tempe, AZ - July 6, 2021
Horrible place to work
1.0
Ratings
1
Professional growth
1
Salary & Benefits
1
Work-Life balance
1
Recognition & Support
1
Culture and Values
The management was rude and unprofessional. Didn't care anything about employees only numbers. Worst company ever...

Pros and Cons
None at all
Nothing good or pleasant
You comment as
avatar-of-creator
Costumer Service
Crestview, FL - April 25, 2021
It is a great place to work!
5.0
Ratings
5
Professional growth
5
Salary & Benefits
5
Work-Life balance
5
Recognition & Support
5
Culture and Values
I really don’t have a story I feel like sharing I was just working a good job but thank you for asking me about the story of a job!

Pros and Cons
The job is great!
There was no cons I can think of at this job!
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How do I match this company?

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Discussion about iQor

Want to know more about iQor?
Share your thoughts and ideas about iQor with others in our community.
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When did they start iQor?
avatar-of-creator
Isabella Holmes3 years ago
In 1957, I believe.
You comment as
What industry is iQor in?
avatar-of-creator
Benjamin Gardner3 years ago
they’re in Customer Service, Engineering/Architecture, Marketing/Advertising/PR, Human Resources.
You comment as
Where do I find iQor’s HQ?
avatar-of-creator
Liam Brown3 years ago
The HQ is located in Saint Petersburg, FL.
You comment as
gender breakdown at iQor?
avatar-of-creator
Benjamin Gardner3 years ago
gender ratio is 40.8% female, 59.2% male.
You comment as
How much revenue does iQor generate?
avatar-of-creator
Isabella Holmes3 years ago
$1b to 2b.
You comment as
What’s the name of iQor’s CEO?
avatar-of-creator
Isabella Holmes3 years ago
Hartmut Liebel.
You comment as
What’s the average length of tenure at iQor?
avatar-of-creator
Sophie Hayes3 years ago
Typically 4-8 year(s).
You comment as
what kind of companies did iQor employees work for?
avatar-of-creator
Liam Brown3 years ago
Large companies before iQor.
You comment as
what are the chances of career advancement at iQor?
avatar-of-creator
Benjamin Gardner3 years ago
very low.
You comment as
Top future employers of iQor employees?
avatar-of-creator
Liam Brown3 years ago
these companies Amazon, American Express, Conduent, InterContinental Hotels Group (IHG®), National Recoveries, Time Warner Cable, T-Mobile, Wells Fargo
You comment as
Where did employees work before joining iQor?
avatar-of-creator
Isabella Holmes3 years ago
Asurion, Convergys, Interactive Response Technologies Inc, Jabil, McDonald's, Receivable Management, Sears Holdings Corp., Walmart.
You comment as
How old are iQor’s employees in general?
avatar-of-creator
Isabella Holmes3 years ago
21-30.
You comment as
Where did most of iQor employees go to school?
avatar-of-creator
Benjamin Gardner3 years ago
Central Piedmont Community College, Columbus State Community College, Trident Technical College, University of Phoenix-Utah, University of South Florida-Main Campus.
You comment as
Do I pay for the mandatory drug test for iQor?
avatar-of-creator
A year ago
No
You comment as
How long did you work for iQor?
avatar-of-creator
A year ago
1 year
You comment as
did you work at a big company before iQor?
avatar-of-creator
A year ago
No
You comment as
how old do you have to be to work at iQor?
avatar-of-creator
A year ago
18
You comment as
What is the mission of iQor?
avatar-of-creator
Liam Brown3 years ago
"To partner with forward-thinking companies to build a new Customer Experience model that unlocks greater value for our clients and their customers. We help companies rethink the goals of the customer experience, redefine success, and re-engineer their processes to achieve it.".
You comment as
I wanna know🤔 is every weekend mandatory or is it every other
avatar-of-creator
10 months ago
Depends on your schedule. I have Fridays and Saturdays off. 🤷
avatar-of-creator
10 months ago
you have a set schedule. if you work weekends you work them every week until a "shift bid".
You comment as
I've heard that the company is hiring candidates to WFH. I live in Georgia. So I would like to apply working here. Is it possible.
avatar-of-creator
11 months ago
They are currently hiring bro😁
avatar-of-creator
11 months ago
I think its possible
You comment as
Being a full time employee and be scheduled for 22 hours for the week and one of those 5 days you're working be only 2.5 hours.Whats the minimum hours you can be scheduled for a day?
avatar-of-creator
10 months ago
Some people worked 2 hours a day. This was usually because management overstaffed for the shift and we needed to cut someone to meet the company's metrics.
avatar-of-creator
10 months ago
The minimum hours I get in a day are three.😌
You comment as
I was terminated from Iqor is it okay to reapply?🤫 Thankyou
avatar-of-creator
10 months ago
Yep. I, along with several friends, quit multiple times and reapplied.😁
avatar-of-creator
10 months ago
Yes, they will but they have a time limit after termination
You comment as
How flexible are the working hours here?🤔
avatar-of-creator
10 months ago
the hours are flexible🧤
avatar-of-creator
10 months ago
when you first get hired they put you on night shift
You comment as
I saw an advertisement​ that they are currently in the process of hiring new recruiters
avatar-of-creator
10 months ago
they are hiring new recruiters for most of the locations
avatar-of-creator
10 months ago
Yes, its true they currently hiring new employees🙂
You comment as
I just got hired on for Tempe, Az location. What's the dress code?👨
avatar-of-creator
10 months ago
Didn't work for same location, but at the tx location they say business casual but some dress more casual than business..
avatar-of-creator
10 months ago
Dress code is business casual, but at my site it is very relaxed.​
You comment as
I ve applied for customer service rep position at this company. Just wanna know what is the starting base pay🤑 for the position.
avatar-of-creator
10 months ago
I was offered $10.50 per hr
avatar-of-creator
10 months ago
$11 in training and $12 in production floor
You comment as
How often do raises occur here?🤫
avatar-of-creator
10 months ago
Review is bi-annually, raises based on performance🙂
avatar-of-creator
10 months ago
Every three months I guess
You comment as
In states with legalized marijuana laws. Does Iqor look for tch in drug test. Or, what type of drug test is it? (Hair, saliva or urine)
avatar-of-creator
10 months ago
Yes, Urine
avatar-of-creator
10 months ago
No, they exlude Marijuana if you have a medical card
You comment as
What is the vacation policy like here?
avatar-of-creator
11 months ago
15 vacation days a year and its offered once you are a permanent employee😁
avatar-of-creator
11 months ago
you earn free time every week but you must request to use it in advance
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Isabella Holmes Career Advocate
Isabella Holmes
Career Advocate
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