This project is with a Large Bank (End Client). The Judge Group is based out of Wayne, PA and we have been providing contingent labor to our clients for last 45 years. End client for this project is a large Fortune 500 organization with operations in more than 100 countries and has more than 50,000 employees around the world. For several years, Fortune has named this company as World’s ‘Most Admired Companies to work for'.
On behalf of our client, a leading global manufacturing company, The Judge Group is seeking an IT Application Support Specialist. In this role you will be the main point of contact for inquiries and requests related to ERP and manufacturing systems, as well as development of new functionality. The ideal candidate is a diligent, hardworking individual who is able to learn new systems and processes rapidly, can work with little supervision and is capable of delivering outstanding work at all times. Job Duties: Provide 1st and 2nd level support and troubleshooting for production control and traceability platform. Directly assist manufacturing and production teams with support and troubleshooting. •Record and process requests for support received by phone, email or ticket system. Responsible for setup and administration of user accounts. Monitor, triage, and manage IT support tickets including troubleshooting to resolve issues. Coordinate and/or perform validation of various modules and features as they are implemented. Escalate unresolved issues/questions. Support product upgrades and projects, including active engagement in testing of new features and functionality. Coordinate and assist with end-user training including development of system documentation and training materials. Develop on-going reports needed by the business to improve information and decision making. Support SOX audits. Demonstrate initiative and job knowledge by suggesting ideas, discovering new and better ways of accomplishing goals. Job Requirements: Minimum 3 years of hands-on experience with MS Dynamics NAV 2013 or higher versions. •Experience working in manufacturing environment. Effective communication with production and manufacturing departments to ensure proactive support and administration, including support for new product rollouts. Exceptional customer service and communication skills to convey competence and concern to end users. Ability to document current functionality and process flows, and suggest areas for future improvement. Possess good interpersonal skills. Strong attention to detail. Ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution. Effective troubleshooting and problem solving skills. Ability to work independently with minimal direction and oversight. PREFERRED SKILLS Bachelor’s degree in Computer Science or a related discipline. Experience with MS Dynamics NAV 2017. Experience with .NET development environments. Experience providing support in a manufacturing environment, including processes, systems and terminology. Experience with MS SQL, SSRS. Experience with Power BI or other Business Analytic tools preferred.
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