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IT Application Support Specialist job

The Judge GroupWorcester County, MA
The Judge Group jobs




Company Description

This project is with a Large Bank (End Client). The Judge Group is based out of Wayne, PA and we have been providing contingent labor to our clients for last 45 years. End client for this project is a large Fortune 500 organization with operations in more than 100 countries and has more than 50,000 employees around the world. For several years, Fortune has named this company as World’s ‘Most Admired Companies to work for'.

Job Description

On behalf of our client, a leading global manufacturing company, The Judge Group is seeking an IT Application Support Specialist. In this role you will be the main point of contact for inquiries and requests related to ERP and manufacturing systems, as well as development of new functionality. The ideal candidate is a diligent, hardworking individual who is able to learn new systems and processes rapidly, can work with little supervision and is capable of delivering outstanding work at all times. Job Duties: Provide 1st and 2nd level support and troubleshooting for production control and traceability platform. Directly assist manufacturing and production teams with support and troubleshooting. •Record and process requests for support received by phone, email or ticket system. Responsible for setup and administration of user accounts. Monitor, triage, and manage IT support tickets including troubleshooting to resolve issues. Coordinate and/or perform validation of various modules and features as they are implemented. Escalate unresolved issues/questions. Support product upgrades and projects, including active engagement in testing of new features and functionality. Coordinate and assist with end-user training including development of system documentation and training materials. Develop on-going reports needed by the business to improve information and decision making. Support SOX audits. Demonstrate initiative and job knowledge by suggesting ideas, discovering new and better ways of accomplishing goals. Job Requirements: Minimum 3 years of hands-on experience with MS Dynamics NAV 2013 or higher versions. •Experience working in manufacturing environment. Effective communication with production and manufacturing departments to ensure proactive support and administration, including support for new product rollouts. Exceptional customer service and communication skills to convey competence and concern to end users. Ability to document current functionality and process flows, and suggest areas for future improvement. Possess good interpersonal skills. Strong attention to detail. Ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution. Effective troubleshooting and problem solving skills. Ability to work independently with minimal direction and oversight. PREFERRED SKILLS Bachelor’s degree in Computer Science or a related discipline. Experience with MS Dynamics NAV 2017. Experience with .NET development environments. Experience providing support in a manufacturing environment, including processes, systems and terminology. Experience with MS SQL, SSRS. Experience with Power BI or other Business Analytic tools preferred.
Estimated annual salary


  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

The Judge Group


Company - Private


1001 to 5000 employees


$100M to $500M


Wayne, PA


Business Services




Martin E. Judge Jr.

Job Filters

Transportation SupervisorThe Judge GroupMorristown, Tennessee
Job Req # 638666 Industrial Services Company is looking for: POSITION: Transportation Supervisor LOCATION: Morristown TN 37814 (near the Morristown Airport) – SMALL TOWN – 40 MILES OUTSIDE OF KNOXVILLE SALARY: 60-68K + 20-30% Performance Bonus DEGREE...Read more
Warehouse SpecialistThe Judge GroupGolden, Colorado
Our client is currently seeking a Warehouse Specialist The warehouse specialist will assist in transitioning our warehouse inventory from site specific kits to corporately standardized kits into inventory management systems: WebOps and RFID. Warehouse...Read more
Data Analyst - Data WarehouseThe Judge GroupLone Tree, Colorado
Our client is currently seeking 2 Data Warehouse Analysts in Lone Tree, CO. If interested please respond with an updated resume to corozco@judge.com-Charles Orozco Perform physical and/or logical data modeling and analysis. Will develop dashboards to track...Read more
Customer Service SupportThe Judge GroupGroveport, Ohio
Our client is currently seeking a Customer Service Support in Groveport, OH Provide a high level of technical support for internal employees and contractors located in the North America and Europe and India markets. Research, diagnose, resolve or escalate...Read more
Customer Service Representative Basic (1-3 years)The Judge GroupPhiladelphia, Pennsylvania
Our client is currently seeking a Customer Service Representative Basic (1-3 years) The Customer Service Associate will be responsible for the resolution of customer issues related to platform for healthcare and financial transactions. This is a technical...Read more

Closed Job Filters

Sr Data EngineerThe Judge GroupBoulder County, CO
Our client is currently seeking a direct hire Sr. Data Engineer. No C2C. This is a direct hire position. Job Description: Building a DMP that will process 100s of billions of data elements from dozensRead more
Quality Assurance ManagerThe Judge GroupTulsa, OK
Judge Direct Placement is seeking a degreed QA Manager for a growing beverage manufacturer in Oklahoma.The qualified individual will be plan, manage, and coordinate daily activities of the QARead more
Job Requirement: Responsible for test plan execution, ensuring compliance to device requirements and process, making recommendations for test coverage, regression testing, issues resolution, issuesRead more
Program ManagerThe Judge GroupWashington, DC
Background The Program Manager will provide support in drafting required documents for acquisition program review by FEMA and NCP senior executives. Contractors must have a PMP certification for thisRead more
ESQL & WMB DeveloperThe Judge GroupJersey City, NJ
Our client is currently seeking a strong developer, highly skilled with ESQL and WMB. Candidate will develop, test, implement and support multiple business transformations, running on Red Hat LinuxRead more
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