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IT Field Support Desk Technician job

Corizon HealthCarbondale, KS
Corizon Health jobs

Company

Skills

Company Description

Corizon Health is a pioneer and leading provider of correctional healthcare services across the United States with over 40 years of experience in the industry. The company has more than 11,000 employees in over 400 correctional facilities (jails and prisons). Corizon Health employs healthcare and support professionals, including nurses, physicians, dentists and behavioral healthcare providers. Because of the high rates of mental illness and the previously unmet medical needs of the inmate population, medical and behavioral health providers work together closely in an integrated healthcare delivery system. In addition to competitive compensation packages, the company provides you resources, training and advancement opportunities. Corizon Health also offers you a highly supportive and collaborative work environment and the opportunity for work-life balance.

Job Description

Corizon Health is the pioneer provider of correctional healthcare in the United States. We are a company built on more than 40 years of innovation and expertise in the industry. Our people, our practices, and our commitment to success are the traits that make us the ideal employer as you begin or continue to advance your correctional healthcare career.

As the IT Field Support Desk Technician, you will support and maintain in-house technology equipment and IT assets for our regional and clinical team members. You will install, configure, diagnose, repair and upgrade all corporate hardware and equipment while ensuring its optimal performance.

This is a full time direct position based at our Regional Office in Topeka with up to 40% travel to correctional facilities, regional offices, client and/or vendor sites.


  • Support internal users to identify and deliver required PC service levels while providing excellent customer service.
  • Assist in providing training and support to staff on computer operation and other issues.
  • Receive and respond Level II Help Desk calls, e-mails and tickets regarding PC and/or hardware problems.
  • Install, configure, test, maintain, monitor and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
  • Install, configure, test, maintain, monitor and troubleshoot associated end user workstation software and networking software products.
  • Construct, install and test customized configurations based on various platforms and operating systems.
  • Perform on-site analysis, diagnosis and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
  • Maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
  • Accurately document instances of hardware failure, repair, installation, and removal.
  • Monitor and test PC performance and provide PC performance statistics and reports.
  • Conduct research on computer products in support of PC procurement and recommend hardware products for purchase.
  • Write technical specifications for purchase of PCs, networking hardware and related products.
  • Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
  • Support development and implementation of new computer projects and new hardware installations.
  • Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
  • Aid in development of business continuity and disaster recovery plans and respond to crises in accordance with plans.

  • Associate Degree in Information Technology or equivalent experience.
  • 3-5 years of Desktop Support experience.
  • Help Desk call tracking system, Windows XP/7 OS, Office 2007/2010.
  • Advanced skill in peripheral equipment repair.
  • A+, MCP, MCSE certification preferred.
Corizon Health. Keywords: Help Desk Technician, Location: Carbondale, KS - 66414

TASKS

  • Reassemble machines after making repairs or replacing parts.
  • Converse with customers to determine details of equipment problems.
  • Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
  • Advise customers concerning equipment operation, maintenance, or programming.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • MechanicalKnowledge of machines and tools, including their designs, uses, repair, and maintenance.

Corizon Health

Type

Company - Private

Revenue

$100M to $500M

Location

Multiple locations

Industry

Health Services

Founded

1979

Job Filters

Qualifications of a Corizon Health Physician Fully licensed to practice medicine in the state of Arizona. Current Drug Enforcement Agency (DEA) registration Board-certified or board eligible in primary care specialty (family practice, internal medicine...Read more
Correctional Care | Committed Careers | Corizon HealthWe have an exceptional opportunity for a Physician to join our healthcare team at Your Correctional Center located in Your Town, Your State. Qualifications of a Corizon Health PhysicianFully licensed to...Read more
Psychiatrist - Part Time (Physician #)Corizon HealthGainesville, Florida
About Corizon Health Correctional healthcare is not just a job. It's a calling. By choosing a career with Corizon Health you are choosing the opportunity to truly make a difference in the health, well-being and future of the patients you serve.Wetake pride...Read more
Medical Director (Physician #)Corizon HealthBonne Terre, Missouri
About Corizon Health Correctional healthcare is not just a job. It's a calling. By choosing a career with Corizon Health you are choosing the opportunity to truly make a difference in the health, well-being and future of the patients you serve. We take...Read more
Director of NursingCorizon HealthKuna, ID
Correctional care is a highly specialized field of nursing that allows you autonomy and the rare opportunity to use most of your nursing skills. You may see triage care, dentistry, lab, x-ray, ophthalmology, infirmaries, emergency rooms, and much more...Read more

Closed Job Filters

Registered NurseCorizon HealthCharleston, SC
Corizon Health We have an exceptional opportunity for a PRN Registered Nurse (RN) to join our healthcare team at Southeast Correctional Center , located in Charleston, MO. NEW RATES! Corizon HealthRead more
Behavioral Health ProfessionalCorizon HealthLake Wales, FL
Corizon Health is the pioneer provider of correctional healthcare in the United States. We are a company built on more than 40 years of innovation and expertise in the industry. Our people, ourRead more
Registered Nurse - Wound CareCorizon HealthTebbetts, MO
Corizon Health is the pioneer provider of correctional healthcare in the United States. We are a company built on more than 40 years of innovation and expertise in the industry. Our people, ourRead more
Nurse Practitioner - FTCorizon HealthCassoday, KS
At Corizon Health, we share a common bond to deliver extraordinary care and client service. We take pride in achieving excellence and honoring our responsibility to deliver safe, effective, andRead more
Administrative AssistantCorizon HealthSadieville, KY
Correctional healthcare is not just a job. It’s a calling. By choosing a career with Corizon Health you are choosing the opportunity to truly make a difference in the health, well-being and future ofRead more
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