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IT Help Desk job

Tailored ManagementSouth Jordan, UT
Tailored Management jobs

Company

Salary

Skills

Company Description

Tailored Management is a professional staffing firm with headquarters located in Ohio. It is committed to developing a strong relationship with career seekers. and partnerships with clients. Its mission is to open a door of opportunity for clients, customers, candidates, and associates. It offers custom staffing, recruiting focus, and a centralized recruiting hub. Its core values are integrity, accountability, loyalty, teamwork, respect, excellence, and diversity. It is an equal opportunity employer. It offers a range of benefits that include medical, dental, life, and disability coverage, vacations, paid holidays, health savings account. It is offering career opportunities for senior account manager and payroll specialist position.

Job Description

Job Description

This is a great opportunity to join a leading financial and wealth management organization that offers room for growth and advancement!


Title: IT Help Desk
Pay: $21.00 / hour
Location: South Jordan, UT
Contract-to-Hire (Benefits Offered)
Days: Monday - Saturday (5 Days a Week)
Hours:
- Training (paid) - 7:30 AM to 4:00 PM (first 2-3 weeks)
- Regular hours - 6:00 AM - 9:00 PM (8-hour shifts)

*Interviews will be "Round Robin " style*


Position Summary:
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.


Position Responsibilities:
• Listening to the customer to gain an accurate understanding of the situation
• Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
• Producing accurate, detailed documentation at the client, problem and incident level
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude
• Create a positive customer support experience, build rapport and trust with end-users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end-user promptly
• Identifies and works with internal end-users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software


Position Qualifications:
• 2+ years of tech support experience
• High school diploma or GED
• Excellent customer service skills required
• Excellent communication skills required
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and ability to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays

Company Description
Tailored Management is a professional staffing firm dedicated to developing strong relationships with career seekers and long-term partnerships with clients. Never content with industry norms, we are always innovating and constantly researching new ways to evolve our approach. This culture of perpetual ingenuity and inspiration is what allows us to create a more effective custom recruiting solution for you – faster than any competitor.
Estimated annual salary
$38,661
average
Minimum
$30,547
Maximum
$42,479

TASKS

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Tailored Management

Type

Company - Private

Size

Small

Revenue

$5M to $10M

Location

Traverse City, MI,

Industry

Human Resources

Founded

1968

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