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IT Help Desk Specialist job

Confluent HealthEvansville, IN
Confluent Health jobs

Company

Skills

Benefits

Company Description

Capitol PT, part of the Confluent Health Family of Companies, is committed to developing strong independent physical therapists practicing in their local communities, meeting the needs of their friends and families. Our physical therapists have a variety of options to spark their passion for helping patients.

Job Description

Job Description

Do you consider yourself an IT guru? Do you enjoy helping confused users find their way in the IT world? If so, this position may be for you.

At Confluent Health, we are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the organization's front liner and you will solve technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

The position will work out of our Evansville office: 415 Crosslake Drive Suite B Evansville, IN 47715

Responsibilities:

  • Provide first level contact and convey resolutions to customer issues by phone or email.
  • Reset passwords using Active Directory.
  • Setup user accounts in Active Directory and Office 365.
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through the problem-solving process using remote tools
  • Follow up with customers, provide feedback and see issues through to resolution
  • Utilize excellent customer service skills and exceed customers expectations
  • Ensure proper recording, documentation, and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products, and services

Requirements

Proven working experience in providing help desk support

Proficiency in:

  • Printers
  • Active Directory- Setting up users and reseting passwords
  • Basic Network Troubleshooting
  • Basic IT Security
  • Overall general IT knowledge to help users solve IT problems.
  • Strong client-facing and communication skills

Benefits

Confluent Health is a rapidly growing Louisville, KY based healthcare holding company with subsidiaries doing business from coast-to-coast in 44 states and Canada. We offer competitive compensation, paid time off, employer matching 401K, health/dental/vision/life insurance, flex spending account (including a dependent care allowance), company paid life insurance, an outstanding maternity leave benefit and much more for full time positions!!

TASKS

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Dental InsuranceVision InsuranceHealth Insurance
Flexible Spending Account (FSA)401K PlanVacation & Paid Time Off
Life InsuranceMaternity & Paternity LeaveDependent Care

Confluent Health

Type

Company - Private

Size

Large

Location

Multiple locations

Industry

Niche Amusement & Recreation Companies
Niche Health Practitioners Companies

Founded

2014

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