Job Description

Job Description

Locations: Omaha, NE and Fargo, ND
Duration: 2-3 days onsite then fully remote

Key Skills:
To fulfil access request for employees
User Access provisioning, managing tickets
Handling user access request
Understanding the requests
Working with contact centers
1-2 years of experience - fulfilling tickets

Client is seeking a Help Desk Specialist to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities:
*Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
*May install software or perform hardware testing remotely.
*Enter commands and observe system functioning to verify correct operations and detect errors. *Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
*Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
*Associate's degree in computer related field or equivalent training required.
*2-4 years experience required.
*Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
*Basic ability to work independently and manage one's time.
*Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.

This job was posted on Tue Sep 20 2022 and expired on Sat Oct 01 2022.

Minimum $12K /yr

$37K /yr Average

Maximum $98K /yr

Tasks

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Oversee the daily performance of computer systems.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Develop training materials and procedures, or train users in the proper use of hardware or software.

Refer major hardware or software problems or defective products to vendors or technicians for service.

Enter commands and observe system functioning to verify correct operations and detect errors.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Prepare evaluations of software or hardware, and recommend improvements or upgrades.

Confer with staff, users, and management to establish requirements for new systems or modifications.

Modify and customize commercial programs for internal needs.

Inspect equipment and read order sheets to prepare for delivery to users.

Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.

Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Knowledge

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.