Naperville is a suburb of Chicago in Illinois. It is recognized as one of the ideal communities to settle down, retire or raise a family. It has an excellent quality of life and has a thriving economy. The job opportunities available in the city of Naperville include automotive technician, deputy director, engineers, utility technician- collection and pumping. The company’s employees get benefits such as Medical, Dental, Vision, and Life Insurance, IMRF (Illinois Municipal Retirement Fund) or Fire/Police Pension Programs, Deferred Compensation Investment Plans, Flexible Spending Accounts, Employee Assistance Program, Additional Voluntary Benefits, Paid Time Off and Holidays, and Service and Recognition Awards.
The IT Manager, Public Safety is part of the IT Department for the City of Naperville which is currently undergoing a transformation that will take the City to a cloud-centric environment. Recently completed was a migration to Exchange Online, Office365, Sharepoint Online, Skype for Business. Current projects underway include Windows 10 deployment, SaaS ERP project and the modernization of many key Public Safety applications. As a member of the prestigious What Works Cities initiative, Naperville will improve results for their residents through data and evidence. Recently launched were Open Data and Performance Management portals. Going forward, it is crucial that the City's IT Department continue to develop a team that understands the complexities and advantages of a cloud-based environment to further the City's goal to provide services that ensure a high quality of life for our residents and also be a high-performing government entity in the technology space.
This position supervises a group of IT professionals dedicated to the support of long & short-term technology goals of the Police and Fire Departments and the daily functioning & reliability of related systems. This position develops, implements, & evaluates Public Safety Technology Plans and assists the Chief Information Officer with the overall City Strategic Technology Plan and serves as the primary liaison between IT and the Police & Fire Departments, and manages, monitors and measures those department's requests for service, hardware, software, system acquisition and implementation.
Key responsibilities include:
Supervising and supporting direct reports to ensure on-time and high-quality deliveries and services
Mentoring, teaching, coaching, and assisting direct reports with professional development and growth while providing measurable feedback on service delivery, including interviewing, hiring, performance evaluations and terminations.
Developing and maintaining strong relationships and partnerships with members of the Public Safety departments
Overall management of Public Safety systems projects, including initiation, planning, monitoring, controlling, execution and closing.
Analysis and recommendation of new systems and products to senior management as appropriate.
Overseeing Public Safety systems performance, security and back-up procedures.
Establishing and implement policies and procedures for Public Safety systems usage.
Development and implementation of disaster recovery and business continuity plans for the Public Safety IT systems
Bachelor's degree in Computer Science/MIS, Business, or related field
Significant experience with managing, implementing, and supporting enterprise applications and systems, network systems, PC and server operating systems and many types of PC software.
At least 3-5 years of experience in managing, growing and mentoring a team of professionals.
Excellent verbal and written communication, problem resolution, and teamwork skills working in a fast-paced environment
Outstanding customer service skills, with the ability to empathize and professionally troubleshoot and resolve user issues
Ability to influence, negotiate and develop relationships with customers and stakeholders at all levels
Must be a self-starter, possessing the ability to communicate priorities and drive change across the team, manage multiple complex projects and tasks simultaneously.
Master's degree in Computer Science/MIS, Public Administration, or related field,
MCSE (Microsoft Certified Systems Engineer)
The City of Naperville, Illinois is a dynamic community of 148,000 residents, conveniently located 28 miles west of Chicago. Various publications have named Naperville as one of the best cities in the United States in which to live. The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area. It's also a great place to work! Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a dynamic & collaborative working environment, a forward-looking leadership team, and a competitive benefits package.
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The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at .
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