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IT Operations Support Analyst job

ePace Technologies jobs

Company

Salary

Skills

Job Description

Description:


Responsibilities:


Provides technical support for the ERCOT commercial application suite and related interfaces.


Works as a member of the IT Operations support team to process changes; minimizes the risk to the stability of the application when processing changes; reviews, tests and implements new application related tools or utilities as appropriate to meet business requirements and continuously improve performance. May mentor less experienced technical staff.



Essential Job Duties


???????? Supports and maintains the ERCOT commercial application suite.


???????? Owns operations of the applications toolset.


???????? Communicates status to team on a regular basis regarding problems and issues in Production, so they can be communicated to the Business Area.


???????? Coordinates with other teams and peers to ensure that applications run and interface smoothly.


???????? Resolves issues in a timely manner.


???????? Maintains flexibility in response to requests.


???????? Understands how the applications support business processes and applies this knowledge to solve defined business problems.


???????? Collaborates with other application and technical resources when resolving a problem or implementing a system change.


???????? Analyzes current application processes and recommends improvements.


???????? Participates in review of high-level application design and architecture.


???????? Provides on-call support outside business hours as needed.


???????? Develops and sustains a high level understanding of the competitive energy markets.


???????? Increases and maintains proficiency on operational methodologies and concepts.


???????? Updates and maintains required systems documentation, following documentation standards where applicable.


???????? Identifies and acts upon functional and technical design and system architecture improvements.


???????? Participates in systems migration planning and execution.


???????? Prioritizes work to ensure that team objectives are satisfied.


???????? Updates team policies, processes, and workflows.


???????? Performs other duties as assigned.



Job Competencies:


???????? Troubleshooting


???????? Problem Solving


???????? Functional/Technical Skills


???????? Customer Focus


???????? Excellent oral and written communication skills. Ability to understand others and clearly express thoughts.


???????? Incident Management


???????? Interpersonal Savvy


???????? Ability to produce high quality work deliverables with attention to detail


???????? Ability to manage multiple concurrent objectives, projects, and activities



Work Experience Required:

?????????Minimum of 3 years (in excess of degree requirements stated above) of progressively responsible experience supporting computer applications.

Technical Experience Required:

?????????Apache

?????????JWS/Tomcat

?????????Proficiency with networking concepts and protocols

?????????Splunk ?intermediate knowledge with ability to create dashboards

?????????UNIX/Linux ? intermediate to proficient

?????????LDAP

?????????Single Sign On (SSO)

Technical Experience Preferred:

?????????Oracle (or other RDBMS)

?????????SQL queries

?????????PKI

?????????HTTPS

?????????Experience using automation tools (Ansible, Docker, Rundeck, Jenkins)

?????????Scripting ? JavaScript, Shell scripts, or Python

?????????Windows Server basics

?????????Network load balancer

?????????Experience in confluence tools (wiki/jira)

?????????Version control (example: GIT)

Education

?????????Bachelor?s degree in Computer Science, MIS, or related field, or five years applicable experience is required.

Estimated annual salary
$49,274
average
Minimum
$37,504
Maximum
$54,620

TASKS

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

ePace Technologies

Type

Company - Private

Size

51 to 200 employees

Revenue

$5M to $10M

Location

Irving, TX

Industry

Information Technology

CEO

Rajhuram Gottomukkala

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