Expired job

Just missed a job?

Sign up and never miss an opportunity again!

IT Physician Support Specialist job

The University of Kansas Health System jobs

Company

Salary

Skills

Company Description

The University of Kansas Health System in Kansas City is a world-class academic medical center and destination for complex care and diagnosis. We offer more options for patients with serious conditions because of our expertise and leadership in medical research and education.

Job Description

  • Do you have superior communications skills?

  • Are you experienced in sharing technical information in a way that is easy to understand for end users?

  • Are you knowledgeable about healthcare technologies?

The University of Kansas Health System is seeking an IT Physician Support Specialist who will act as one of the primary resources for the physician group, as the connection to our Healthcare Information Technology Services department, for technology planning, testing, implementation, and support. This individual will connect all technology impacts to workflow back with the physicians daily operations. They will be key role in understanding physician's technical needs and serve as a liaison between these end users and the IT department.

  • Must understand technology based physician workflows, including remote and mobile based computing workflows.

  • Able to create, review and, edit testing documentation regarding physician workflows, and how changes in technology could impact existing workflows.

  • Has advanced knowledge with MacOS, Apple IOS, and Android mobile devices, as well as awareness with basic technology functionality, and how it impacts physician workflows.

  • Has knowledge with Microsoft Windows desktop operating systems, as well as basic technology functionality knowledge, and how it impacts physician workflows.

  • Knowledgeable around healthcare related technologies, such as EHR, dictation, imaging, mobility, and productivity tools.

  • Responsible for coordinating rounding tours for routine technology health checks with Informatics, Operations, and IT staff. Document findings and work with Program Manager to appropriately route to workstreams for follow up and implementation.

  • Respond promptly to problems identified by physicians and convey skillfully to administrators/analysts as well as respond back to physician.

  • Identify and ensure follow through on opportunities plus demonstrate skill along with persistence to overcome objections.

  • A relationship-builder across teams, and able to establish, cultivate and maintain a rapport with providers, Informatics, IT, and Operations.

  • Demonstrates strong communication and presentation skills including the ability to articulate and facilitate discussions across disciplines.

  • Works with all levels of management in an effective, proactive, manner. Communicating frequently between IT and provider teams, to provide technology issue/update status, including technology health, issue updates, risks, and impacts to the providers.

  • Anticipates and meets, or exceeds, internal and/or external customer expectations and requirements; establishes and maintains effective relationships with customers.

  • Performs other duties as assigned.

Required:

  • Associates Degree in Computer Science, Technology, Education, Healthcare Administration, or related field.

  • Excellent understanding of departmental/clinical operations and provider workflows and terminology.

  • Ability to demonstrate leadership and shows high interest in systems improvement, (computerized or human process), strong analytical and problem-solving skills; willing to work at a detailed level.

  • Ability to effectively understand physician requirements and identify technology and process-based solutions.

  • Ability to balance customer focus while supporting EHR initiatives.

  • Clear communication skills both written and verbal.

  • Strong skills in critical thinking and creative problem solving.

  • Ability to keep confidential information regarding patients, providers, team members

  • Ability to withstand crisis situations.

Preferred:

  • Bachelors Degree in Computer Science, Technology, Education, Healthcare Administration, or related field.

  • National certification like CPHIMS from HIMSS.

  • Certification in one Epic application.

  • 2+ years experience working with physicians.

  • 4+ years healthcare experience

Requisition ID: 2020-21003

Display Department Title: Healthcare Information Technology Services

External Company Name: Kansas Health Systems

External Company URL: https://careers-kansashealthsystem.icims.com

Street: 5799 BROADMOOR

Estimated annual salary
$41,958
average
Minimum
$34,797
Maximum
$55,315

TASKS

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

The University of Kansas Health System

Type

Hospital

Size

Large

Revenue

$1B to 2B

Founded

1908

CEO

Bob Page

Job Filters

FILTER JOBS
Occupational Health , Urgent Care/Occupational Health PhysicianThe University of Kansas HospitalKansas City, KS
The Position The University of Kansas Health System is seeking an Urgent Care/Occupational Health Physician to join our growing community of family medicine providers. Positive atmosphere of collegiality and collaboration Outpatient/ambulatory clinic only...Read more
Seeking Full-time and Part-time General Anesthesiologists as well as Fellowship Trained Anesthesiologists in the areas of Obstetrics, Cardiothoracic, Neurosurgery, Pediatrics, Critical Care, & Regional About the position The University of Kansas School of...Read more
The University of Kansas Health System is seeking a breast surgical oncologist to join our highly skilled team at our NCI Designed Comprehensive Cancer Center. About the Position: NCI-Designated Comprehensive Cancer Center Tertiary care center covering...Read more
The Medical Oncology division at The University of Kansas Health System is seeking an oncologist to provide service in the community-based practice. The clinical load will be at a 1.0 FTE, equivalent to eight half day clinics each week. This position will...Read more
Watkins Health Services - Primary Care - Ambulatory Only - The University of Kansas Lawrence Campus Excellent Work-life Balance Enjoy the beautiful University of Kansas campus in Lawrence, Kansas and all the excitement of one of the top academic centers in...Read more

Closed Job Filters

FILTER JOBS
PRN MEDICAL ASSISTANTThe University of Kansas HospitalLiberty, MO
The PRN Medical Assistant is responsible for ensuring efficient flow of patients through the health care setting by facilitating examination and treatment of patients in a culturally sensitive mannerRead more
Epic Applications Analyst I - Professional BillingThe University of Kansas HospitalShawnee Mission, KS
Are you able to change directions quickly if a fast-paced environment? Do you have a history of building strong business relationships? Are you team oriented? Does learning something new every dayRead more
Clinic Nursing Assistant - Ortho Clinic (Full-time; days)The University of Kansas HospitalHays, KS
Assists physician with patient care, takes vital signs, completes registration process, collects patient identification and demographics, answer phones, schedules appointments and maintains fax queue.Read more
Talent Acquisition CoordinatorThe University of Kansas HospitalKansas City, KS
The Talent Acquisition Coordinator is responsible for completing various steps in the post-offer employment process and making certain the conditions of employment have been satisfied. The TalentRead more
LPNThe University of Kansas HospitalHays, KS
Responsible for carrying out patient care in accordance with physicians' orders under the guidance and direction of the registered nurse in charge. Collects history, checks vitals, performs patientRead more
Similar jobs in the area
*Essential Skills: *Command Line - LINUX/UNIXDatabase experience*Qualifications: ** Experience using Unix/Linux from command line.* Unix scripting experience (ksh, bash, Perl, python)* Support Experience / Customer Service Skills* Understanding of and...Read more
IT Support SpecialistEclipseIARemote, Remote
*Job description*Our company is looking for an IT Support Specialist - This role will act as a point of contact for technology issues and support. They will be responsible for data gathering, troubleshooting and problem resolution. The Systems Support...Read more
IT Help Desk Support SpecialistSatchel PulseRemote, Remote
Team Satchel has been leading the way with education management and distance learning products since 2011, and is now in 1 in every 3 UK schools. Our US entity, Satchel Pulse, is almost three years into it's journey and is quickly becoming synonymous with...Read more
*Ready to get back to work? Enjoy working with others? Have customer service or Call Center experience? Enjoy working with computers and technology? "YES", you say? Well, you've just made a WINNING choice & C3i Solutions is looking for YOU!!* *As a Tech...Read more
gig jobs
Shipt ShopperShiptSt Joseph, MO
Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time, and have fun while you're at it – there's never been a better time to join Shipt...Read more
Overview:As a Network Specialist, you will work within the Advanced Technical Support (ATS) Team and will be focused on providing level two and level three technical support on the TDS network.This position has the ability to work remotely in any of the 4...Read more
gig jobs
Remote Product Tester - Earn $25-$45/hrAmerican Consumer PanelsMound City, MO
In-Home Usage Tester (Product Tester from home) Part-time Presently we're recruiting Product Testers (from home) in several US cities to expand our private network of In-Home Usage Testers (IHUT) to fulfill upcoming contracts with national and...Read more
Enterprise Network Support Specialist IShriners Children'sRemote, Remote
#LI-Remote Shriners Children’s is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment...Read more
*Position: Technical Support Specialist- Help Desk**Duration: 24+ Months**Position responsibilities include, but are not limited to: * Answer, validate and triage incoming phone-in Incidents and Requests from Internal Arlington County employees Process...Read more
Technical Support SpecialistCincopa Media IncRemote, Remote
Type: Full-timeJob Function: Customer Service Technical SupportReports To: Chief Revenue OfficerCompensation Package: Salary |Extended Health Care | Quarterly BonusesBranch: Vancouver, British Columbia - Canada (Remote)Job location: This is a 100% remote...Read more
About the Job: Cyderes is seeking an IT Support Specialist who is self-motivated, directed and solution oriented. You will be responsible for supporting our Cyderes workforce by providing first-level end-user technical support and administering vario...Read more
Hi,Hope you are doing great!!Please find the below job description and let me know your Interest.*Role : Desktop Support**Location : Remote**Duration : 12 months**Visa : Any**Job Description: ** Experience providing excellent customer service skills using...Read more
Show more jobs
271 more jobs

Similar jobs

Remote Help Desk/End User Support Hours are 10AM to 8PM on Saturday - Tuesday (4 10 hour days = 40 hours per week) Weekend will be mostly cleaning up tickets in ServiceNow and checking status of tickets. During the week, technician will be taking calls...Read more
We have a Contract role for an ITO-General Desktop Support-Mac OS-Remote for our client in Chicago IL. Please let me know if you or any of your friends would be interested in this position. Position Title: ITO-General Desktop Support-Mac OS-Remote-Chicago...Read more
Position: Service Desk support /Customer Support/It Support/Technician Job type: Fulltime 100% Remote JD for Service Desk Role, Skill Set: Excellent communication skills in English Good knowledge of Telecom Infrastructure Technologies VPN & AD etc. Acting...Read more
Position: Network Engineer/NOC-Support Engineer Location:100% Remote Type: Fulltime Job description: Minimum Four (4+) years of experience and knowledge in networking: LAN/WAN/WLAN/DHCP/DNS Minimum Six (6+) years of experience and knowledge in networking...Read more
You have the flexibility of working from home! This is an exciting opportunity for a heart-centered professional who loves to stay on top of organizing, has a natural talent for using different software systems, providing top-notch customer service...Read more
Desktop Support TechnicianPremier SystemRemote, Remote
_*Must be COMPTIA A+ certified!*_$19/hr (Depending on shift differential)*Shift: *L1 - 5AM -11AM, M-FL1 - 6AM-12PM, M-FL1 - 8AM - 7PM, M-THL1 - 8AM - 5PM, M-FL1 - 12AM - 9PM, M-F*Summary: *The Deskside Support Technician role *performs service, repair, and...Read more
Desktop Support Technician Aura helps customers monitor, manage, and protect against the risks associated with their identities and personal information in a digital world. With adaptive technology, a seasoned team, and a first-of-its-kind product suite...Read more
Job Description Remote IT Support Technician This Jobot Job is hosted by: Matthew Hamer Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $70,000 - $100,000 per year A bit about us: Jobot is a...Read more
_first_PRO is looking for an Application Support Specialist for our well-known client in the Lower Bucks County area. The ideal candidate will have ample experience handling a high volume of tickets and inbound calls. Candidates should reside within a...Read more
Level 2 Technician 3 months 4 hrs. per day Responsibilities: Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS...Read more