IT Specialist (Systems Analysis)
##### Department of Transportation
Federal Aviation Administration
##### ATO, Tech Ops, NAS Security and Enterprise Ops, Enterprise Control Center, AJW-B351
- ##### Open & closing dates
11/05/2019 to 11/26/2019
- ##### Service
- ##### Pay scale & grade
- ##### Salary
$97,021 to $150,410 per year
Salary includes locality payment of 21.64%.
- ##### Appointment type
- ##### Work schedule
1 vacancy in the following location:
##### Relocation expenses reimbursed
Yes - Permanent Change of Station (PCS) - Employees with status: A fixed
relocation payment of $27,000 will be paid.
##### Telework eligible
Acts as an Enterprise system network expert in support of
systems/services across the NAS Security and Enterprise Services
(NASEO) Directorate. Works independently under minimal direction of
a manager/executive performing highly complex and challenging
activities. Applies experience and specialized knowledge, as well as
an understanding of new technologies and methodologies, to solve
complex problems and develop improved processes or systems.
Learn more about this agency
Assignments frequently require knowledge and experience working
across functional and/or organizational lines. Broad policies and
objectives provide general guidance, but require the innovation for
developing new or modified processes taking into consideration FAA
policies, government-wide regulations, and industry standards.
Provides 24/7 Enterprise network operational support for NAS systems
through monitoring and overseeing critical services and
applications. Ensures all procedures and actions taken protect the
integrity of the NAS. Works directly with the Operations
Integration, Operations Support, In Service Management, and other
FAA organizations during the implementation of new/modified
systems/services to insure operational readiness. This includes
NEXTGEN current and future products and services. Maintains
enterprise perspective of service impact and relates issues as
necessary. Documents technical impacts and reports potential impacts
of NAS enterprise events. Briefs affected internal and external
customers on interruptions and anticipated restoration activities.
Monitors, analyzes, and troubleshoots end to end service performance
to identify anomalies that have a potential for service disruption.
Maintains real-time awareness of events affecting customers and
overall service impact. May be required to provide technical
assistance to return end to end services to operational mode when an
interruption occurs. Monitors, troubleshoots and coordinates service
outages with appropriate internal and external control centers.
Coordinates with appropriate control centers and vendors to restore
enterprise services in an expeditious manner. Analyzes and tracks
performance trends to identify risks and potential impacts to end to
end services. Evaluates causes of service degradations and
recommends safeguards. Maintains updated knowledge of networking
protocols and experience with network management utilities. Develops
solutions to resolve NAS operational problems which can have
national or international implications without intervention of
management or a more experienced technical specialist. Work rarely
needs review for assurance of technical compliance or
cross-organizational conflict. Maintains documentation relating to
system operation procedures. Prepares informational and technical
reports and presents briefings to include issues, mitigation
strategies, and recommendations. Remains current on job-specific
knowledge and trends through training courses, workshops, seminars.
Issues Notice to Airmen (NOTAM) when appropriate. Duties directly
impact NAS Operations.
### Travel Required
Occasional travel - The job may require travel from time- to-time,
but not on a regular basis. The travel may be for training or other
##### Supervisory status
##### Promotion Potential
- #### Job family (Series)
2210 Information Technology Management
### Conditions of Employment
- US Citizenship is required.
- Selective Service Registration is required for males born after
- Must submit an SF50 (See Required Documents)
- Designated or Random Drug Testing required.
To view the complete qualifications standard, applicants should
reference-U.S. Office of Personnel Management Group Coverage
Qualification Standard for Information Technology (IT) Management
Series, 2210 (Alternative A):
To qualify for this position at the FV-J payband you must
demonstrate in your application that you possess at least one year
of specialized experience equivalent to FV-I, FG/GS-13 in the
Federal Service. Specialized experience is experience that has
equipped you with the particular knowledge, skills, and abilities to
perform successfully the duties of the position.
**Specialized experience for the FV-J payband may include but not
limited to:** Works independently under minimal direction of a
manager/executive performing highly complex and challenging
activities. Assignments frequently require knowledge and experience
working across functional and/or organizational lines.
Applies experience and specialized knowledge, as well as an
understanding of new technologies and methodologies, to solve
complex problems and develop improved processes or systems.
Maintains updated knowledge of networking protocols and experience
with network management utilities. Provides 24/7 Enterprise network
operational support for NAS systems through monitoring and
overseeing critical services and applications. Ensures all
procedures and actions taken protect the integrity of the NAS.
Maintains enterprise perspective of service impact and relates
issues as necessary. Maintains real-time awareness of events
affecting customers and overall service impact. Documents and
reports potential impacts of NAS enterprise events.
Applicants should include examples of specialized experience in
their Work History.
Qualification requirements must be met by the closing date of this
Preview Job Questionnaire
Make sure your resume includes detailed information to support your
qualifications and answers to the job questionnaire.
### Additional information
We may use this vacancy to fill other similar vacant positions.
Position may be subject to a background investigation.
A one-year probationary period may be required.
The person selected for this position may be required to file a
financial disclosure statement within 30 days of entry on duty. FAA
policy limits certain outside employment and financial investments
in aviation-related companies.
This position is covered by the Department of Transportation's Drug
and Alcohol Testing Program. Any applicant tentatively selected for
this position will be subject to pre-employment or pre-appointment
drug screening. Persons occupying a "testing designated position
(TDP)" will be subject to random drug and/or alcohol testing.
As a part of the Federal-Wide Hiring Reform Initiative (streamlining
the hiring process), the FAA is committed to eliminating the use of
the Knowledge, Skills and Ability (KSA) narratives from the initial
application in the hiring process for all announcements. Therefore,
as an applicant for this announcement, you are NOT required to
provide a narrative response in the text box listed below each KSA.
In lieu of providing a KSA narrative response in the text box listed
below each KSA, in your work history, please include information
that provides specific examples of how you meet the response level
or answer you chose for each KSA. Your work history examples should
be specific and clearly reflect the highest level of ability. Your
KSA answers will be evaluated further to validate whether the level
that you selected is appropriate based on the work history and
experience you provided. Your answers may be adjusted by a Human
Resource Specialist as appropriate.
Eligible applicants meeting the minimum qualification requirements
and selective factor(s), if applicable, may be further evaluated on
the Knowledge, Skills and Abilities (KSA) listed in the
announcement. Based on this evaluation, applicants will be placed in
one of the following categories: score order, category grouping, or
alphabetical and referred to the selecting official for
Please ensure you answer all questions and follow all instructions
carefully. Errors or omissions may impact your rating or may result
in you not being considered for the job.
Interviews: All or none of the applicants may be interviewed.
This is a bargaining unit position.
**Links to Important Information:** Locality Pay , COLA
### How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the
**IMPORTANT:** Applicants may be rated on the extent and quality of
experience, education, and training relevant to the duties of the
position(s). All answers provided in the on-line process must be
substantiated. Ensure that your application package/resume supports
### Background checks and security clearance
##### Security clearance
##### Drug test required
- Required Documents
Your SF-50 my be faxed to 404-393-0636 on or before the closing date
of this vacancy announcement. Applicants must reference the
announcement number on their faxed documents.
If you are an FAA employee, you MUST provide a copy of your SF-50
(Notification of Personnel Action) containing information in Blocks
15, 17, 18, 19, 22, and 24 so it can be used to verify your position
title, series, grade, tenure, and organization of record by the
closing date of the announcement. You may fax your SF-50 or upload
it into the on-line application. If faxing the SF-50, please ensure
you include the vacancy announcement number on the faxed copy.
If you are an FAA employee, you can access and print your SF-50 from
the eOPF system https://eopf.opm.gov/dot/.
#### If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to be
credited towards qualifications. Therefore, provide only the
attendance and/or degrees from schools accredited by accrediting
institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this
vacancy announcement may result in an ineligible rating or may
affect the overall rating.
A career with the U.S. Government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Learn more about federal
Review our benefits
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time, or intermittent.
Contact the hiring agency for more information on the specific
- How to Apply
Applicants must apply on-line to receive consideration for this
vacancy announcement. Faxed, mailed or e-mailed applications cannot
be accepted. If you need to submit additional documents to
supplement your on-line application, e.g. transcripts, SF-50, or
veterans; documentation, you may upload these documents with your
application in USAJOBS. Supplemental documentation can also be faxed
to (404) 393-0636 on or before the closing date of this
announcement. Please include your name and the vacancy announcement
number on each of your faxed pages and redact all Personally
Identifiable Information (PII), such as social security number and
date of birth.
You must apply online to receive consideration. Your application
must have a status of **"Received"** by 11:59 PM **Eastern Time** on
the Close Date for it to be accepted. If you are applying for
positions associated with FAA registers, your application must have
a status of **"Received"** each time a referral list is created in
order to receive consideration for positions associated with
**IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE
CLEAR AND SPECIFIC REGARDING YOUR EXPERIENCE OR EDUCATION.**
**We strongly encourage applicants to utilize the USAJOBS resume
builder in the creation of resumes.**
**Please ensure EACH work history includes ALL of the following
- Job Title (include series and grade if Federal Job)
- Duties (be specific in describing your duties)
- Employer's name and address
- Supervisor name and phone number
- Start and end dates including month, day and year (e.g. June 18
2007 to April 05 2008)
- Full-time or part-time status (include hours worked per week)
**Determining length of General or Specialized Experience is
dependent on the above information and failure to provide ALL of
this information may result in a finding of ineligible.**
You may upload completed documents to your USAJOBS Account. This
will provide you the opportunity to utilize the uploaded information
again when applying for future vacancies. Please see this guide,
Document Upload Guide, for more information on uploading and
re-using the documents in your applications.
### Agency contact information
### Tamika Demons
Federal Aviation Administration
ASO Regional HR Services Division
1701 Columbia Avenue
College Park, GA 30337
Learn more about this agency
### Next steps
Candidates for FAA positions are evaluated using our Automated
Vacancy Information Access Tool for Online Referral (AVIATOR)
system. AVIATOR compares your skills and experience as described in
your application with the requirements of the position. If you are
found to be an eligible, highly-qualified candidate, you will be
referred to the selecting official for further consideration. (In
some cases, individuals with priority for special consideration must
be considered and selected before other candidates.) Whether or not
you are contacted for an interview depends upon the location of the
position and the judgment of the selecting official.
**Important** - If you make any change to your application, you must
resubmit it. If you change your application and do not resubmit it,
your changes will not be considered part of your application
package, and your previous application will be considered.
All qualified applicants will be considered regardless of political
affiliation, race, color, religion, national origin, gender, sexual
orientation, marital status, age, disability, or other non-merit
factors. DOT provides reasonable accommodations to applicants with
disabilities. If you need a reasonable accommodation for any part of
the application and hiring process, please notify the agency contact
listed in the Agency Contact Information section of this
announcement or the hiring manager. An employee with a disability
must notify the decision-maker of the accommodation request. Job
applicants and employees are required to follow up oral requests in
writing. Decisions on granting reasonable accommodation will be made
on a case-by-case basis. Additional information on reasonable
accommodations procedures or on EEO Programs is available on Office
of Civil Rights (ACR) or by contacting the local FAA Civil Rights
- Fair & Transparent
The Federal hiring process is setup to be fair and transparent.
Please read the following guidance.
### Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on
the basis of race, color, religion, sex (including pregnancy and
gender identity), national origin, political affiliation, sexual
orientation, marital status, disability, genetic information, age,
membership in an employee organization, retaliation, parental
status, military service, or other non-merit factor.
- Equal Employment Opportunity (EEO) for federal employees & job
### Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants
with disabilities where appropriate. Applicants requiring reasonable
accommodation for any part of the application process should follow
the instructions in the job opportunity announcement. For any part
of the remaining hiring process, applicants should contact the
hiring agency directly. Determinations on requests for reasonable
accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work
environment, or the way things are usually done that enables an
individual with a disability to apply for a job, perform job duties
or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide
reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an
equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform
the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive
equal access to benefits, such as details, training, and
You can request a reasonable accommodation at any time during the
application or hiring process or while on the job. Requests are
considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations