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IT Support Engineer job

AmazonHebron, KY
Amazon jobs

Company

Skills

Company Description

Amazon's mission is to be Earth's most customer-centric company where people can find and discover anything they want to buy online. Amazon's evolution from website to e-commerce and publishing partner to development platform is driven by the pioneering spirit that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop new technologies that improve the lives of our customers: shoppers, sellers, content creators, and developers around the world. Because that's what being Earth's most customer-centric company is all about, and it's still Day 1 at Amazon. Amazon's headquarters are based in Seattle, Washington, United States; additional offices, fulfillment centers, customer service centers, data centers, and development centers are located across the globe. Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Job Description

Description

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun.

Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U.S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.

The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired.

Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Basic Qualifications

xc2xa7 High School diploma or equivalent

xc2xa7 Expertise in one or more specialized areas of IT such as Microsoft Administration, Linux Administration, or Cisco IOS (CLI)

xc2xa7 Advanced Troubleshooting skills in a multi-user high pressure environment

xc2xa7 Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications

xc2xa7 Experience with Data Cabling / Computer Facilities maintenance

xc2xa7 Proven skills in PC repair, troubleshooting, deployment, and liquidation

xc2xa7 Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors.

xc2xa7 Ability to stand/walk for 10-12 hours per day

xc2xa7 Willingness to work flexible shifts and scheduling including nights, weekends, and holidays

Preferred Qualifications

xc2xa7 Bachelor's degree in Computer science or IT related field.

xc2xa7 Microsoft MCSE, MCITP Systems Administrator (Active Directory)

xc2xa7 Cisco CCNA certification

xc2xa7 Excellent written and verbal communication skills. Comfortable communicating in person and via phone/radio with peers, management, contractors and vendors.

xc2xa7 Advanced Linux systems administration skills

xc2xa7 Strong troubleshooting skills of very complex systems

xc2xa7 Ability to explain complex IT concepts in simple terms

xc2xa7 Ability to manage high priority projects

xc2xa7 Proven ability to work successfully with limited supervision

xc2xa7 Ability to travel up to 25%

TASKS

  • Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
  • Train users to use new or modified equipment.
  • Specify power supply requirements and configuration.
  • Modify existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Amazon

Type

Company - Public (AMZN)

Size

10000+ employees

Revenue

Over $10B

Location

Seattle, WA

Industry

Business Services (Unclassified)

Founded

1994

CEO

Jeff Bezos

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