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IT Support Level 1 / Help Desk job

SRIMelville, NY
SRI jobs




Company Description

The company SRI, they conduct their own state-of-the-art washing, screening, drying, grading, and packaging operations. SRI products are designed, tested and manufactured to meet stringent specifications for use in a variety of industries, and are the only aggregate products in California approved by the National Sanitation Foundation. SRI is a supplier of superior sand and gravel products worldwide. The company was founded in September, 1990, and is located in Marysville, California. SRI has a long history of domestic and overseas shipping experience. The company provides technical professionals to offer their customers cost effective solutions for their sand and filter media needs. The company is always looking for a staff experts in sieve analysis testing, finding just the right blend for client’s projects.

Job Description

Job Description

The IT Support Technician will answer calls, emails, and service tickets providing Level I or Level II troubleshooting support to our growing practice. Must have hardware, software, and network troubleshooting skills. Be able to identify customer needs and provide the steps and/or direction necessary to resolve said problem(s) in a changing Information Technology environment. Must follow company and/or customer procedures as needed or where provided and maintain best security or business practices.

Essential Functions

· Provide knowledgeable IT Hardware, Software, and Networking Support.

· Provide user support for desktop and LAN/WAN based applications

· Active Directory administration

· Windows Server 2008/2012/2016

· GPO creation and modification

· Office 365/ Exchange administration

· Software installation/SCCM

· Networking Experience!!!

· Proficient with troubleshooting

· Follow up on open calls/service tickets daily

· Provide excellent customer service

· Accurately code and update call information in ticket system(s)

· Work with ISP’s to troubleshoot connectivity issues

· Printer/ Scanner configuration


· Excellent customer service

· Hardware & Network troubleshooting knowledge

· Microsoft Windows troubleshooting knowledge

· Microsoft Office proficiency

· Problem Solving/Analysis.


· Helpdesk: 2-3 years (Required)

· IT: 2-3 years (Required)


College degree

Estimated annual salary


  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.





$5M to $10M


Multiple locations


Metal Manufacturers
Oil & Gas Mining Companies

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