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IT Systems Administrator job

Human Care SystemsDorchester Center, MA
Human Care Systems jobs





Company Description

Human Care Systems is an American company located in Boston, Massachusetts, United States. It is part of the software development and solutions industry. The main ambition of the company is to provide a digital adherence program for the health care service providing industry. Career opportunities in the company mainly include software developer, partnership coordinator, investment supervisor, customer satisfaction coordinator and several others. Benefits of employment include competitive salaries, paid vacations, 401K with company match retirement funds, stock purchase options and several others.

Job Description

Job DescriptionOverviewThe IT Systems Administrator will maintain our information technology systems and networks. You will perform both technical and administrative tasks to ensure functionality and efficiency of computer, telecom, and cloud systems. You are knowledgeable in software, hardware, and network administration. You are a critical thinker and problem-solver with great attention to detail. You will directly support end users with cloud services and desktop/laptop computing needs as well as support the production infrastructure and the engineering team in analyzing solutions and maintaining production systems.About Human Care Systems: HCS is the Treatment Experience company - we deliver on our mission to positively impact patients lives through improved access, use, experience and outcomes with medication. Our customers are biopharmaceutical companies (large to small) seeking to improve therapy initiation and adherence. Our team members are highly motivated, smart, collaborative, and hard-working. HCS was founded in 2008 by Matt Hall and Thom Doyle and is based in Boston. We have about 100 employees and are profitable and growing. Role RequirementsManage & maintain HCSs physical & virtual infrastructureSecure all HCSs infrastructure and compute elements Firewalls, VPN, CASB, SIEMProvision, configure, maintain and administer applications, software and hardware including but not limited to printers, desktops/laptops PC & Mac, networking equipment, Linux & Windows systems, cloud services: AWS, Azure, G-Suite, O365, Okta, Dropbox, ShareFile, etc.Order, provision, and maintain IT inventory such as laptops, iPhones/iPads, cables, adapters, monitors, keyboards, etc.Deploy, maintain and administer endpoint protection, detection and response toolsDeploy, maintain and administer Identity Access Management & Privileged Access Management toolsMonitor, measure and maintain systems and network performancePerform troubleshooting, repairs, and data restorationPerform proactive preventive maintenance activitiesMaintain user accounts and IT system security screeningsMaintain mobile device management Mac, Windows, IOS, AndroidCollaborate with other professionals to maintain standards and functionalityCreate, change, and delete user accounts & settings per the ITSM proceduresDevelop and maintain installation and configuration policies & proceduresResearch and recommend innovative, and where possible automated approaches for tasksDevelop expertise to train staff on new technologiesMaintain technical documentation, manuals and runbooksQualificationsProven experience as an IT systems & network administrator, or similar roleExperience in systems, network management & help desk supportFamiliarity with various operating systems and platformsStrong experience and knowledge in public clouds AWS, Azure, GoogleStrong experience with O365 and G-SuiteSolid knowledge of IT systems and applicationsResourcefulness and problem-solving aptitudeAbility to troubleshoot and repair issuesGreat attention to detailStrong communication and interpersonal skillsExcellent organizational and coordination abilitiesResponsibilities sometimes require working nights and weekends, sometimes with little advanced notice.Bachelors degree from an accredited university or college in computer engineering or science.Field related certifications are a plus MCSE, AWS Certified SysOps Administrator, CCNA5 years Work experience as a System Administrator.Prior Health Care experience is a plus.Familiar with ITSM and ITIL v3 standards, processes and procedures.Familiar with Health Care compliance regulations & standards HIPPA, SOC, GDPRAbility to work with stakeholders to assess business need, requirements & potential risks.High-level written and verbal communication pensationCompetitive salary + bonus + benefits + stock optionsCompany DescriptionHuman Care Systems (HCS) is the Treatment Experience company - we deliver improved access, use, experience and outcomes from medicines. Our customers are biopharmaceutical companies (large to small) seeking to improve therapy initiation and adherence. The foundation of our solution set is the ResilixTM Treatment Experience Platform + clinical services. ResilixTM is the patient centric platform for a patient centric commercial model - when each patient is so important none can fall through the cracks. HCS was founded in 2008 by Matt Hall and Thom Doyle and is based in Boston. We have about 100 employees and are profitable and growing. Associated topics: administrator, equipment, network, network administrator, operating system, router, sccm, scom, system administrator, tcp
Estimated annual salary


  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
  • Perform data backups and disaster recovery operations.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
  • Configure, monitor, and maintain email applications or virus protection software.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Stock Options

Human Care Systems


Company - Private




Multiple locations


Business Support Companies
Advertising / PR Agencies
Consulting Companies




Matthew Hall

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