Documentation Manager
Harvard University - Cambridge, MA

Documentation Manager job

company building Harvard University location Cambridge, MA
Documentation Manager
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Job Description

62112BRAuto req ID:62112BRJob Code:358057 Admin Pro/Indiv Contrib Department Office Location:USA - MA - Cambridge Business Title:Documentation ManagerSub-Unit:College Salary Grade ( :057Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Basic Qualifications:

  • Bachelors degree required

  • 2-4 years in a professional work environment

Additional Qualifications and Skills:

  • Exceptional attention to detail

  • Clear/precise written/oral communications skills

  • Strong background using OpenScholar or website platform, Service-Now or email ticketing system, Microsoft Office Suite, including Excel, Power Point, SharePoint, Visio, Teams and Outlook

  • Experience working with student information systems

  • Excellent organizational, interpersonal and communication skills

  • Enthusiasm and the ability to work effectively in a fast-paced, team-oriented environment are essential

  • Proven creative problem-solving and analytical skills

Additional Information:This position will be based in Cambridge, MA and requires at least 3 days in the office. Furthermore, individual flexible and remote work options for this role will be discussed during the interview process. All remote work must be performed in a state in which Harvard is registered to do business. Department:FAS Registrars OfficePre-Employment Screening:Education, IdentityJob Function:General Administration Position Description:

  • Develop and manage a resource library for RO staff, constituents, and users, including: internal and external user instructions/videos, task calendars, reference materials, archives, data dictionaries, a roster of key queries, reports, dashboards, and training modules

  • Author documentation, adhering to accessibility and security policy, and create business process workflow design

  • Partner with colleagues to identify and document new processes

  • Perform user needs analysis and gather feedback to aid in developing better training resources

  • Identify needs and gaps in business process and provide solutions through documentation, implementation and support

  • Lead user trainings

  • Author and send communications

  • Assist with outreach to departments for development projects or improvements to current systems and applications and gather business requirements for implementation

  • Manage related SharePoint sites

  • Assist with testing new versions of tools or software as needed

  • Update Registrar website as needed

  • Other related office responsibilities as required

School/Unit:Faculty of Arts and Sciences EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Working Conditions:You are welcomed to visit the FAS & Office of Student Services Culture Page ( Job Summary:

The Faculty of Arts and Sciences Registrar's Office (FAS RO) supports the students, faculty, staff, and alumni of Harvard College, the Graduate School of Arts and Sciences, and the John A. Paulson School of Engineering and Applied Sciences. The Documentation Manager reports to the Associate Registrar for Enrollment Services or Associate Registrar for Academic Planning. This position will work closely with FAS & University constituents (students, faculty, staff, alumni, & leadership) to enable the RO to become a center of excellence for our constituents and systems in FAS, Harvard, and our profession, and to promote business continuity and functional cross-training.

Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.Benefits:We invite you to visit Harvard’s Total Rewards website ( to learn more about our outstanding benefits package, which may include:

  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.

  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.

  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.

  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.

  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.

  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.

  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.

  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.

  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format:On-Site

This job was posted on Sat Apr 15 2023 and expired on Sun May 07 2023.
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Harvard University is the oldest institution of higher education in the United States which was established in 1636. Harvard University is devoted to superiority in teaching,learning and research and to develop leaders in many disciplines who make a difference worldwide. This Cambridge and Boston based university enrolls more than 20,000-degree candidates,including undergraduate,graduate and professional students whereas its faculties are always engaged with teaching and research so that they can push the boundaries of human knowledge. For offering a truly global education, Harvard has twelve degree granting schools in addition to the Radcliffe Institute for Advanced Study.Harvard offers exceptional resources to the community of University, including libraries,laboratories,museums, and research centers to support academic work in almost any field or discipline.This university student experience is identified by unlimited possibilities and opportunities proliferate inside the classroom and out with over 8,000 courses from over 100 departments and countless programs in research.

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About the Documentation Manager role

Administrative Supervisors Documentation Manager

As Documentation Managers, we are responsible for providing oversight, documentation strategy, and review of documentation work. We oversee the documentation team to ensure on-schedule delivery of documentation. Developing standard documentation methods and tools is a part of our job. We manage plans and direct documentation projects for the timely delivery of documents. Managing publications and online content is our responsibility. We also oversee the day-to-day performance of the documentation staff. We review in-process documentation to identify areas of improvement. It is our duty to develop proposals for corrective measures for documentation issues. We monitor the documentation queue. We also assist management in identifying needed resources.

Core tasks:

  • negotiate deliverables when necessary
  • develop documentation resource needs
  • ensure proper storage and archiving of documentation
  • provide training and coaching to direct reports
  • assist Documentation team to complete projects
  • provide appropriate content as needed
  • travel to meet with remote team members or to attend conferences

138 Documentation Manager jobs in Cambridge, MA
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