Salient CRGT is a leading provider of Agile software development, data analytics, mobility, cyber security, and infrastructure solutions. We support these core capabilities with full lifecycle IT services and trainingto help our customers meet critical goals for pivotal missions. We are purpose-built for IT transformation supporting federal civilian, defense, homeland, and intelligence agencies, as well as Fortune 1000 companies. Our Innovation Centers focus on creating transformative business technologies and processes to benefit our customers by enhancing user experience, creating efficiencies, protecting data and systems, and improving decision making.
JP 8604- Business System Analyst III
Duration start 12 months, lead to multi years contract
Application Dateline by 07/23 /18
The primary focus of this position is to supports North American Reliability Corporation (NERC)/Western Electricity Coordinating Council (WECC Reliability Standards efforts and responsibilities in both meeting Transmission Engineering and services NERC/WECC Compliance obligations and enhancing Power system reliability. Business System Analyst will assist the RSO (Reliability Standards Owner) and business stakeholders with defining, implementing, monitoring, reporting, and verifying compliance on these Standards. This position will also support the clarification of business operations processes and identify, evaluate, propose solution alternatives, to assist in the implementation of the process changes. This position will also support data management and process controls for good data stewardship and technical input. In addition, the position will identify process improvements and system alignment between Information Technology tools used for NERC compliance for implementation, monitoring and reporting of these standards.
Organization & Culture
TEO supports NERC/WECC Reliability Standards efforts and responsibilities in both meeting Transmission Engineering and services NERC/WECC Compliance obligations and enhancing Power system reliability. This includes planning, development, Implementation, monitoring, documentation, and reporting for the NERC/ WECC Standards assigned to Transmission Engineering and Technical Services. As well providing documentation and evidence for Self-Certification and NERC/WECC Audits.
General: Develop / draft, recommend and document management-approved processes and procedures and identify process improvements to support NERC (North American Electric Reliability Corporation)/WECC Mandatory Reliability standards.
Develop / draft and recommending training curriculum and materials; and conduct training, utilizing management-approved training materials.
Provide quality data management, process controls and data stewardship. Maintain filing system(s), files, emails and records in accordance with compliance requirements. File and disperse documents/letters only to appropriate personnel. Maintain all official records in accordance with the Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes.
Perform review and verification of compliance with regulations from FISMA, DOE, WECC, NERC, and FERC; as well as performing audit preparation for the aforementioned regulatory bodies and Internal (CG) audits.
Provide draft narratives for various compliance driven data requests.
Arrange, facilitate / conduct, and document team meetings; provide operational updates on assigned work products; provide status updates to management as requested.
o Create Word documents, Excel spreadsheets, Power Point presentations, Visio flowcharts and MS Project input in support of business requirement definition and specification development.
NERC Compliance:Facilitate requirements elicitation workshops, document, prepare, and present findings discovered during analysis, assisting in the development of business cases, and managing changes discovered during analysis.
Conduct interviews for dispatchers, designers, planning, and SPC in regards to NERC standards, and research to determine business requirements and translate them into specifications for complex technical projects.
Conduct technical interviewing in support of NERC Standards for business requirements of NERC Standards in the Control Engineering environment.
Help coordinate NERC Standards projects to meet business needs, schedules, and compliance objectives under the mitigation plan by tracking project deliverables to assist managers meet compliance objectives.
Configuration Management:Assist in Configuration Management planning NERC compliance activities by gathering requirements as requested by manager.
Work with control system experts to define identification and baseline requirements for Configuration Compliance Items.
Assist in the development of a change control framework that will facilitate the documentation, evaluation, disposition, planning, reporting, and implementation of changes to field control systems for compliance.
Implement or augment data recording processes and tools in order to provide availability and retrievability of data consistent with business and compliance needs.
Draft, maintain, and provide technical documentation recommendations to support system requirements, system design, system security, and operational manuals.
Proactively communicate with a wide variety of technical and business experts in both individual and group settings including facilitation, negotiation, and conflict resolution.
Distinguish key interactions and connectives among Transmission Field and Control Engineering technical processes; identify solutions involving hardware, networks, security, and compliance reporting.
Monitor system performance to alert manager or SME where adjustments may be needed or where changes may be needed in the future.
Confer with system users to document and resolve existing system issues and problems.
Process and Controls Support:
Support the development of necessary documentation to provide reporting and audit requirements, including arranging and facilitating meetings with applicable Subject Matter Experts (SMEs) to solicit, gather and compile report information and/or audit artifacts; validate data as accurate and adequate; submit for review by management or standards owner.
Develop / draft new or edit / revise existing processes and procedures, as required by changes; recommend new or revised processes and procedures, submitting for review by management; finalize documentation for management-approved processes and procedures.
Communicate process and procedural changes to applicable parties, providing training or additional explanation as needed / requested. This may require arranging and facilitating meetings to introduce new or revised materials.
Change Management (CM):
o Assist management with focus on the people-side of change, including changes to business processes, systems and technology, job roles and skills, and organization structures.
o Evaluate information gathered from multiple sources, work with management to facilitate the resolution of conflicting priorities and assist management with building consensus among internal stakeholders.
Develop and present recommendations and supporting analysis for management decisions.
As requested by the Manager, draft and deliver process and systems training to impacted personnel. Develop and recommend change management plans that minimize employee resistance, maximize employee engagement, and empower senior management as change sponsors.
Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs; incorporate findings and insights into project and change management plans, decision-making information and recommendations and other project considerations as appropriate.
Collaborate with manager, stakeholders, project teams and/or other parties as assigned to create / draft and recommend a comprehensive communication strategy; assist with management-approved implementation activities as requested. Provide expertise and assistance to Managers and Project Managers to validate quality deliverables on a wide range of communication mediums and topics.
Collaborate with other CM Specialists to share best practices, provide recommendations and assistance on critical needs, and coordinate on Transmission-wide initiatives.
Develop / draft plans and recommend operations schedules, staffing requirements, and resource allocations for projects.
Document detailed programs while applying applicable standards to all products.
Identify and recommend training needs and include major areas of uncertainty in approach, methodology, or interpretation and evaluation processes resulting from such elements as continuing changes in program, technological developments, unknown phenomena, or conflicting requirements.
Assist management with implementing a Training Plan that successfully allows the user community to efficiently and effectively use a new system or upgraded system. Audience/user Community may include internal and external customers/users.
Prepare / draft and recommend program presentations, in-house and client training, and functional education; arrange, conduct and facilitate management-approved presentations and training sessions.
Develop and present recommendations and supporting analysis for management decisions.
Prepare technical reports, documents, studies, and system documentation as required.
As requested, develop technical system concepts and designs to support proposal development and position papers.
Support organization change process and configuration management efforts by:Performing system modeling and configuration system baselines
Defining, developing, and documenting new management-approved processes and procedures.
Support process and procedure roll-out by assisting with communications, arranging / facilitating any necessary meetings, and drafting related materials.
Develop / draft and recommend training materials; provide, facilitate and conduct training as requested.
Education & Corresponding Experience (required on matrix)
This is a Level 3 position: 12 years of demonstrated analyst work experience in Computer/Information Technology, Business Systems and requirements engineering, operations management or a directly-related field is required without a degree. (10+ years with an Associates degree as defined above; 8+ years with a Bachelors degree as defined above).
Bachelors degree in Computer/Information Technology, Business Systems, Engineering or a directly-related technical field is preferred. (Bachelors degree in specified or directly-related field may be substituted for 4 years required experience).
Associates degree in Computer/Information Technology, Business Systems, Engineering or a directly-related technical field is preferred. (Associates degree in specified or directly-related field may be substituted for 2 years required experience).
Required Technical Skills & Experience (required on matrix)
Proficiency with MS Project.
Must possess technical interviewing skills:
o Functional/process interviewing skills in the technology environment.
o Ability to facilitate groups through process design and requirements gathering sessions.
o Strong technical writing and the ability to present information in various forms such as textual, graphical, and statistical.
Strong analytical thinking, critical thinking and decision making abilities.
Demonstrated knowledge of regulatory compliance documentation and evidence for the energy industry.
Demonstrated ability to effectively communicate with highly technical people and lead requirements definition and requirements workshops.
Proficient in communication, facilitation and negotiation with stakeholder groups.
Strong analytical skills in analyzing, defining and documenting business areas, functions, problems, business needs and opportunities for improvement.
Self-directed and assertive in pursuit of root cause analysis, missing information and data requirements
Demonstrated experience with Engineering Requirements/Business Process Improvements/Metrics/Reporting.
Ability to ramp up quickly working with business subject matter experts to document system requirements in support of compliance business processes.
Preferred Skills & Experience (optional on matrix)
Familiarity with the NERC Reliability Standards and documentation requirements.
Familiarity with ANSI/EIA 649 National Consensus Standard for Configuration Management.
Experience working in an application development or other IT environment.
Some experience in project management and leadership.
Familiarity with ADKAR model for change management.
Additional Requirements (not required on matrix)
Valid U.S. Drivers License is required.
Training Provided - Cascade
We provide our clients information technology, administrative and engineering personnel in a variety of ways. Our services include contract labor, contract-to-hire, permanent placement services and pay-rolling services. Our experienced team are exceptional at locating and qualifying excellent professionals in a wide range of technical and administrative roles.
We provide a diverse set of information technology resources including: project managers, developers, analysts, quality assurance and system engineers.
We provide engineers (electrical, civil, etc.) and technicians to companies who need engineering talent on a contingent basis.