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Junior IT End User Support job

Milestone Technologies jobs

Company

Skills

Company Description

Milestone Technologies, Inc.
Dream IT. Innovate IT. Achieve IT.

Since 1997, Milestone has been helping clients create and operate their critical IT infrastructures so they can focus on their core business. A few things that make us special:
Passionate Culture: We take pride in our people. Collaborating in a fun environment allows us to keep ideas fresh. We value diversity and encourage people to share their unique perspectives and experiences.

Boundless Opportunities: We love it when people explore. Being exposed to Fortune 100 companies allows our people to learn, grow, and be comfortable in many diverse environments.

Flexible Environment: We understand that personal issues and increased workload happens. We’ve built an environment where employees can balance their work and personal life which increases productivity and creates a healthy lifestyle.
We’ve got 1400 employees in over a dozen countries and growing. If you are interested in becoming a Milestonian, we’d love to hear from you.

Job Description

Overview:

Milestone Technologies is looking for people with “above and beyond” ambition to join the IT End User Services group that has experience supporting Desktop and other IT systems.  Our workplace is where you will sharpen existing skills and develop new ones with emerging technologies. It is a dynamic, fast-moving, and vibrant environment that fosters positive feelings that you helped make a positive impact.  Good verbal and written communication skills are key to efficiently resolve complex technical issues through multiple mediums (face to face, chat, ticket, phone, VC).  Milestone delivers the best IT support experience in the world and values the people to help resolve issues for whom technology is their passion. 

  

 

 


Responsibilities –

 

Perform day-to-day user support - including, but not limited to: diagnosis, resolution, and escalation of end user incidents related to desktop hardware, applications, access requirements, networking, and mobile devices

  • Evaluate, prioritize, log, and track Help Desk requests calls and incidents, maintaining history records and related problem documentation in ticket tracking system
  • New hire setup, Account creation, Termination process
  • Administrating AD/G-Suite
  • Prepare/deploy/train users on PC/Mac equipment and software tools/applications
  • Fulfill service requests by needed due date to install, move, add, or change existing hardware, software, or access needs
  • Diligently maintain accurate documentation of work steps, communications, escalations, and resolutions in ticket tracking system
  • Maintain inventory of all laptops, desktops, monitors, docking stations, and other components and equipment, complying with standards for deployment, collection, and disposal of assets
  • Identify and provide input to problem trends with the goal to stabilize and improve user experience
  • Troubleshoots network connectivity issues including; digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.
  • Mobile devices support: iOS, Android, Windows Mobile
  • Provides A/V, Conference room support and maintenance. Room sweeps/break fix
  • Documenting known issues, workarounds, and general information to add to the support knowledgebase.
  • Attends and participates in weekly team syncs by driving actionable discussions.
  • Other duties as assigned by manager

Qualifications

  • 2-3  years relevant technical experience supporting users in a Windows and Mac, or Linux environment -  
  • Unix/Linux experience in an enterprise environment
  • 1+ years networking experience. Must demonstrate experience with firewalls, routers and general network fundamentals
  • Ability to multi-task and manage multiple priorities in a fast-paced environment
  • Ability to diagnose and solve complex technical issues
  • Ability to professionally perform and communicate in stressful and high impacting situations
  • A thorough knowledge of Personal Computer Hardware, PDA devices, Desktop Software, Windows 10, Office 365, Microsoft Office products, G-Suite support & administration, Anti-Virus, Internet Browsers, Desktop Imaging, Internet connectivity

 

  • Bachelor’s degree in Computer Science, Information Technology or related technical disciplines
  • CompTIA's A+ and Network+ certification preferred; MCSE: Desktop Infrastructure and CCNA a plus

TASKS

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Milestone Technologies

Type

Company - Private

Size

1001-5000

Revenue

$100M to $500M

Location

Multiple locations

Industry

Computer/Internet

Founded

1997

CEO

Prem Chand

Job Filters

Network EngineerMilestone Technologies, Inc.Richardson, TX
Title Networking Engineer Overview Milestone Technologies, Inc. is a global Managed Services Provider (MSP), delivering strategic IT support to over 200 organizations in 20 countries. Consultants shall provide individuals for IT staff augmentation to fill...Read more
Sr. Network EngineerMilestone Technologies, Inc.Phoenix, AZ
Title Networking Engineer Overview Milestone Technologies, Inc. is a global Managed Services Provider (MSP), delivering strategic IT support to over 200 organizations in 20 countries. Consultants shall provide individuals for IT staff augmentation to fill...Read more
Strategic Client ExecutiveMilestone TechnologiesSan Francisco, CA
**Overview** At Milestone, we know IT, and were consistently driving innovation in infrastructure operations to improve the overall customer experience. As a Managed Services Provider (MSP), we use technology intelligently to make IT infrastructures...Read more
EHS Project Specialist III (Project Management)Milestone TechnologiesMenlo Park, CA
OverviewMilestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services...Read more
Senior Badging AdministratorMilestone TechnologiesMenlo Park, CA
Overview Company Overview Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact...Read more

Closed Job Filters

SecurityMilestone TechnologiesMenlo Park, CA
Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to ITRead more
IT Field Technician (Bench)Milestone TechnologiesSan Francisco, CA
Overview Milestone Technologies, Inc. is seeking an IT Field Tech to assist in the management of IT operations and application support at local Uber offices. This position is responsible forRead more
Ticket AdminMilestone TechnologiesMountain View, CA
Ticket Admin Ticket Admin Job ID 2019-9744 # of Openings 1 Category IT/Engineering Hire Type Regular Full-Time Job Category Logistics Overview The Ticket Admin’s main role is to provide top-notchRead more
Logistics Specialist L1Milestone TechnologiesFort Worth, TX
Overview A unique position in which the Logistics Specialists is responsible for the execution of material logistics in a data center environment. This includes the shipping/receiving, storage,Read more
Logistics Specialist L1 - Eagle MountainMilestone TechnologiesEagle Mountain, UT
Overview A unique position in which the Logistics Specialists is responsible for the execution of material logistics in a data center environment. This includes the shipping/receiving, storage,Read more
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