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Lead Customer Service Representative job

Carrier Enterprise jobs

Company

Skills

Benefits

Job Description

Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you! We currently have an exciting opportunity for a Lead Customer Service Representative in the Southeast Region office located in Raleigh, NC. This position will provide support to the Customer Service/Inside Sales Center and will report directly to the Customer Relationship Manager. Responsibilities to include (but are not limited to): -Provide team daily stats -Complete monthly dashboard info -Review and follow-up on the Shipped Not Billed report -Investigate credit disputes -Backup customer service mailbox, faxes and front desk when those normal reps are out of the office -Credit/rebill requests -Invoice disputes/PO creation with A/P -Take calls in the queue as needed -Provide team with Promo updates Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k). Education/Qualifications: High School Diploma or equivalent, with 5+ years of customer service experience, or HVAC experience OR Associates Degree with 3+ years of customer service experience preferably working Inside Sales Prior HVAC Inside Sales or Outside Sales experience preferred (but not required)

TASKS

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
401K PlanHealth Insurance
Vision InsuranceDental Insurance
Life Insurance

Carrier Enterprise

Type

Company - Public

Size

Large

Revenue

$100M to $500M

Location

1711 Corporation Parkway # ARaleigh, NC, 27604and others

Industry

Manufacturing/Mechanical/Mining
Construction/Facilities/Trades

Founded

2001

CEO

John Bartro

Job Filters

Customer Service RepresentativeCarrier EnterpriseHouston, TX
Customer Service Representative Carrier Enterprise, LLC is a joint venture between Watsco, Inc. and Carrier Corporation. Carrier Enterprise sells and distributes Carrier, Bryant and Payne residential and light commercial Heating, Ventilation and Air...Read more
Wholesale HVAC Territory ManagerCarrier EnterpriseHartford, CT
CE Northeast (CNE) is a division of Carrier Enterprise, a joint venture with Watsco and Carrier Corporation that sells HVAC equipment, parts and supplies to residential and commercial dealers. Wholesale HVAC Account/Territory Manager position will be...Read more
Pricing ManagerCarrier EnterpriseHouston, TX
The Pricing Manager is responsible for managing all aspects of our pricing strategy including, road map, development, implementation and reporting with a focus on maximizing price and margin opportunities. The Pricing Manager will partner with various...Read more
HVAC Counter Sales AssociateCarrier EnterpriseWarwick, RI
Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full-line of HVAC residential and commercial...Read more
Inside SalesCarrier EnterpriseWilmington, MA
Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial...Read more

Closed Job Filters

Sales Center AssociateCarrier EnterpriseHouston, TX
Description Company Description Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant andRead more
Commercial Sales EngineerCarrier EnterpriseMemphis, TN
We currently have an exciting opportunity for an experienced Sales Engineer. This position will be dedicated to the Memphis,TN market. Company Website: http://www.carrierenterprise.com/ In this role,Read more
Sales Center AssociateCarrier EnterpriseChattanooga, TN
The Southeast region of Carrier Enterprise sells residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through dealers (independent companiesRead more
Marketing Program CoordinatorCarrier EnterpriseWest Caldwell, NJ
We currently have an exciting opportunity for a Marketing Program Coordinator in Carrier Enterprise's Northeast region headquarters located in West Caldwell, NJ. Working closely with the regionalRead more
VRF Sales EngineerCarrier EnterpriseMiami, FL
Summary: In this role you will be responsible for sales in the assigned VRF business regions and pursue optimum efficiency and maximize profit. Promote sales and marketing strategies. Promote strongRead more
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