Since 1937, PSAV has been connecting and inspiring people around the globe with impactful meeting and event experiences. Working closely with our customers, our talented professionals deliver strategic planning, creative production, advanced technology and staging services to make dynamic and impactful meetings and events of all sizes – always with an unwavering focus on you.
Our experienced professionals are passionate about successful events, and take the time to learn about you and your goals. That close working relationship, along with our vast resources and ready-for-anything approach, gives you the peace of mind that PSAV can help create a unique event tailored to realize your vision and achieve your goals.
We’ve earned a reputation for providing reliable, world-class service. It’s earned us the privilege of supporting more than 1,000 meeting planners and event organizers each day. We’re proud of our long-term relationships and position as the trusted, on-site provider of choice at more than 1,500 leading hotels, resorts, convention centers and sports/entertainment venues around the world.
Our global footprint in the United States, Canada, the Caribbean, Mexico, Europe and the Middle East, along with our 40+ production branches, allows us to produce inspiring events anywhere you want to be.
PSAV is a top international provider of professional event technology services, and stands on a 75-year record of success and growth. We strive to deliver flawless execution with a hospitality approach, for all event technology services. Our mission is to turn ordinary meetings into extraordinary events.
Lead Technician Position Overview
Intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.
Key Job Responsibilities
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met and the equipment setup is working properly. Monitors events and checks in on customers throughout the events' duration. Understands and fosters the hotel/client relationship.
Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. Handles equipment challenges and changes in a timely and professional manner.
Understands company processes, follows procedures and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Work with clients to finalize invoices. Completes Navigator order entries, as needed.
Working knowledge of the following equipment is required:
Push to Talk Systems
Large Venue/Concert Sound Reinforcement Systems
4 -24 Channel Mixers
Audio Processing EQ, Compression
Value Lines & Meeting
Digital video playback/record systems
Set up broadcast cameras
Up lighting GELS/GOBOS Podium Lighting Kits Basic Focus
Basic Dimming and
Follow Spot Operator
Basic Electrical and
Hang & Focus Truss
Special Lighting (LEDs, Balloon Lights)
Display Interface USB Switching Loading Apps/Drives Basic MS Office
IP Addressing knowledge
IP Address Set Up in Windows
Knowledge of DHCP/Static
Switches/Hubs/WAPS Basic Networking Skills:
Printers, HSIA (Routers),
Wireless Networking/ Troubleshooting
Bandwidth knowledge and limitations
Ground Supported Equipment (Standing Truss Sections)
Banners and Signs Genie Lift Certification Uses of airwall
Dead hang points
Ground Rigger (in two- man job)
Required Experience :
- High School Diploma is required. Bachelors degree is preferred.
- 2+ years of customer service or hospitality experience is preferred.
- 2+ years of audio visual experience is preferred.
- A valid drivers license and clean driving record is required for team members in positions that may operate Company vehicles.
Team members will be in contact with high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may work in multiple hotel locations. Working times include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines (hair length, facial hair and attire) as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.