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LensCrafters - Sales Associate Macys job

LuxotticaCitrus Heights, CA
Luxottica jobs

Company

Salary

Skills

Benefits

Company Description

Luxottica Group S.p.A. is an Italian eyewear conglomerate and the world's largest company in the eyewear industry. It designs, manufactures and distributes fashion, luxury, sports and performance eyewear. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names in the global fashion and luxury industries. The Group’s global wholesale distribution network covers more than 150 countries and is complemented by an extensive retail network of about 9,100 stores. Luxottica's vertically integrated business and global presence will allow you to explore across job function areas and around the world.

Job Description

Requisition ID: 107972

Store # : 003376 LensCrafters

Position: Part-Time

LensCrafters is bringing its optical retail experience to Macys department stores in the U.S.

Macys and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear.

LensCrafters reinforces Macys commitment to the health and wellness of its customers. Eye health is critical to everyones personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macys strengths.

If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding career.

GENERAL FUNCTION

The Sales Associate creates exceptional value in the lives of our customers by delivering The LensCrafters Experience through the LensCrafters Advantages. Ensures customers are always delighted by performing the key steps of our service and selling model.

MAJOR DUTIES AND RESPONSIBILITIES

  • Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Associate Guidelines:

  • Greeting the Customer and establishing a strong emotional connection, Build lasting parternships

  • Explaining the Process in a transparent way

  • Merchandise Selection

  • Utilize services and tools - Ie: TAB (when applicable), Insurance application, Find Your Look, My Look, Lens Simulator, Lens Pricing App, Shopping Tray

  • Learn Product Knowledge

  • Remain current with evolving technology, processes and product knowledge

  • Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs. Suggests improvements and recommends solutions to problems. Assists other retail associates with difficult and complex areas of customer product needs and prescriptions

  • Shows patience and courtesy with indecisive or hard-to-please customers; tracks down answers to unfamiliar questions or products.

  • Anticipates problems before they occur; explores underlying reasons for customer problems; goes beyond symptoms to get at root causes; strives to develop long-term solutions to problems and ensure customers are satisfied and expectations are exceeded.

  • At the discretion of floor leadership, duties may also include: Collecting Measurements, Performing Adjustments, and Dispensing Eyewear.

  • Strives to achieve "Exceptional Results on LensCrafters annual CEI/Functional Skills that align with brand priorities.

  • Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.

  • Accurately operates the Point of Sale cashier terminal, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, discounts, insurance and coupons.

  • Explains to customers expected delivery times.

  • Shows customers where to pick-up their glasses upon return to the store.

  • Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.

  • Maintains safe working environment for all associates/customers. Inform management of any potential safety opportunities (broken tiles, furniture, etc.)

  • Ensure a positive and productive Store Manager/Macys Host relationship that contributes to growing the business and customer satisfaction

BASIC QUALIFICATIONS

  • High School graduate or equivalent

  • Strong customer service skills: communicator, listener and team builder

  • Knowledge of current store merchandise

  • Strong basic math skills

  • Awareness of current fashion trends

  • Sales skills

  • Familiarity with cash register, computers and calculators

  • Embrace new technology and change

PREFERRED QUALIFICATIONS

  • Previous customer service and retail experience

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at 877-589-8253 (513-765-2256 outside of US) or email TalentLuxottica@luxotticaretail.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Retail Associate ; Sales Associate

Estimated annual salary
$40,275
average
Minimum
$22,491
Maximum
$94,149

TASKS

  • Greet customers and ascertain what each customer wants or needs.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases, and receive and process cash or credit payment.
  • Prepare merchandise for purchase or rental.

SKILLS

  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Maternity & Paternity Leave

Luxottica

Type

Company - Private

Size

Large

Revenue

$5B to $10B

Location

Multiple locations

Industry

Clothing Retailers
Apparel Wholesalers

Founded

1961

CEO

Massimo Vian

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