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DescriptionThe LIS Implementation Specialist will be part of a dynamic Technical Solution Services team within Leica Biosystems (LBS). This person will work closely with customers to define, configure, test, train, document and support LIS interfaces for the Leica product portfolio. In addition, this person will participate in strategic initiatives for LIS Integration process improvements as it relates to Leica product portfolios. This position involves extensive interaction with other roles within Leica including Sales, Technical Support, the Business Units and Applications Specialists.
LIS Subject Matter Expert for Leica product portfolio.
Participate as project team member for Leica Interface implementations while adhering to FDA and regulatory guidelines governing medical devices
Work with customer and team to define customer requirements and required work flow
Document customer requirements
Develop or configure interface to meet the requirements
Develop and execute test plans with customers
Develop site documentation and train Technical Support on the interface
Train the customer sites on troubleshooting interface issues
Provide technical support when escalated from the Technical Support or Applications Specialist teams
Develop and execute LIS Integration strategies across Leica Pathology Imaging product platforms
Conduct presentations remotely via WebEx or at customer�s site
Support large regional team efforts by serving as a technical liaison between the customer, the Sales Unit, and the Business Unit to advance deals involving LIS integration components
B.S. Degree, preferably in Management Information Systems (MIS) or Computer Science
Knowledgeable on HL7 and application interfacing with the major Laboratory Information System/Laboratory Information Management System vendors
Experience in analyzing customers' business needs and Laboratory product/system integration objectives to deliver an application configuration in products to meet customers' needs
Experienced in resolving customer problems and providing a high level of customer satisfaction
Minimum of three years in similar role
Superior verbal and written skills
General IT knowledge
High level of SQLServer proficiency
Extensive problem solving experience
Technical writing skills
Project implementation experience
Experience with creating and completing QA test plans
Understanding of medical technology
Understanding of Lab workflow
Experience with java programming
LIS implementation experience
Practice in estimating time frames, quality and quantity of tasks required to successfully implement project
Experience in following, maintaining, and improving the implementation methodology
SoftDx, Cerner, EPIC, Sunquest and/or other Anatomic Pathology LIS experience is a plus.
Experience with Azure and cloud data storage
Minimal travel -20%+ to customers and Leica office locations
Strongly self-directed with proven time management skills
Solid organizational and prioritization skills with a passion for providing superior service
Exhibits professionalism in customer interactions
Demonstrated ability for problem solving
Able to demonstrate �out of the box� thinking
Sales managers and representatives
Existing and Potential Customers (IT, Pathologists, Chief Technology Officers, Laboratory Directors)
LIS Vendors and Development Consultants
Health care facility associates (laboratory, procurement, C-Suite, convention and regional associations).
Physical Demands & Working Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to walk, sit, stand, use hand to finger, handle or feel objects, tools, or controls; reach with hands and arms; balance, stoop, bend, talk and hear.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, most work is in an office environment setting. Lighting and temperature are adequate. The noise level in the work environment is usually quiet to moderate.
May be requested to work overtime and weekends for special projects and
Diversity & Inclusion
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page�Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.