Job alerts from LiveOps
Never miss new job openings
No, I'm not interested
About the Company
Inside LiveOps - Video introduction
Job alerts are essential to keeping up with new job opportunitiesGet Job Alerts
You comment as
Liveops, which was founded in 2000, is a virtual call center that provides an on-demand professional workforce of onshore virtual agents for all customer support and sales needs. The firm relocated its headquarters to Scottsdale in 2015. Liveops provides agent services for insurance, health and human services, and retail clients in the United States. Liveops has been enhancing the lives of its agents, clients, and workers for over 20 years by providing flexibility, scalable talent, and meaningful employment. Liveops is a collaborative environment populated by intelligent, motivated team members. They are seeking for intelligent, committed, and professional individuals. Their workplace culture is founded on the ideals of honesty, opportunity, cooperation, and compassion. Employees get a variety of benefits, including health, dental, and vision insurance, a retirement plan, paid time off, and other perks. Accounting Specialist, Online Community and Event Manager, and more positions are now available.
Departments
What departments LiveOps employees work at?
You comment as
Similar companies
See what companies are similar to LiveOps
You comment as
Team
Professional experience
Professional Growth
How many years of experience do LiveOps employees have before joining?
Years of experience at LiveOps: Newcomers: 16%, Experiencers: 15%, Experts: 27%, Veterans: 42%. LiveOps employees have 8+ years experience on average before joining.
You comment as
Professional Growth
Where did LiveOps employees work before joining?
Where they've worked before LiveOps: Alorica, Apple, Arise Virtual Solutions Inc.. Typical LiveOps employees have worked at Alorica.
You comment as
Alorica
Apple
Arise Virtual Solutions Inc.
Professional Growth
What industries did LiveOps employees work in previously?
Industry Background: The most typical industries of LiveOps: Computer Systems Design Companies, Consulting Companies, Insurance Agency & Brokerage Firms, Business Support Companies, Telecommunications Companies. LiveOps employees most likely come from a Computer Systems Design Companies industry background.
You comment as
Professional Growth
Where did LiveOps employees work before joining?
Past employers' size at LiveOps: Small: 32%, Medium: 12%, Large: 56%. Most LiveOps employees have previously worked at large companies.
You comment as
Educational background
Educational background
What did employees at LiveOps study?
You comment as
Top educational institutions
Where did employees at LiveOps study?
You comment as
Employee data
Professional Growth
How long do people stay in a role at LiveOps?
Time employed at LiveOps: <1: 13%, 1-3: 36%, 4-8: 30%, 9-13: 17%, 14-20: 4%, 20+: 0%. Most LiveOps employees stay with the company for 1-3 years which is the same as the industry average.
You comment as
Culture & Values
How does LiveOps rank for age & gender diversity?
Gender ratio at LiveOps: 37.9% Male and 62.1% Female. Age ratio at LiveOps: 16-20: 0%, 21-30: 44%, 31-40: 32%, 41-50: 16%, 51-60: 7%, 60+: 1%. LiveOps rates - 32.1% more female than the industry average. Most LiveOps employees are 21-30, which is below the industry median age range.
You comment as
Professional Growth
What are the top roles at LiveOps?
Top roles of LiveOps: Customer Service Representative, Agent, Call Center Agent, Business Analyst, Sales. The top role at LiveOps is Customer Service Representative.
You comment as
Customer Service Representative
Agent
Call Center Agent
Business Analyst
Sales
Career advancement
Professional Growth
How does LiveOps rank for career advancement?
Career advancement at LiveOps: low. LiveOps ranks low for career advancement which is below the industry average.
You comment as
Professional Growth
What companies do LiveOps employees go on to work at?
Future employers of LiveOps: Alorica, Arise Virtual Solutions Inc., Comcast, Conduent, NexRep. People who work at LiveOps most typically go on to work for the Alorica.
You comment as
Alorica
Arise Virtual Solutions Inc.
Comcast
Conduent
NexRep
Find your job at LiveOps
Ashburn, VA
$40K-$49K / yr. (est.)
Are you a Licensed Insurance Agent looking for a flexible opportunity? One where you’re provided with free warm leads? Yes! Then Liveops is looking for you! Liveops is looking for Licensed Life and Health Insurance Sales Specialists who want to make a diff
Albuquerque, NM
$39K-$48K / yr. (est.)
Are you a Licensed Insurance Agent looking for a flexible opportunity? One where you’re provided with free warm leads? Yes! Then Liveops is looking for you! Liveops is looking for Licensed Life and Health Insurance Sales Specialists who want to make a diff
Remote
$50K-$61K / yr. (est.)
Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Retail, Healthcare, Licensed I
Remote
$40K-$49K / yr. (est.)
Are you a Licensed Insurance Agent looking for a flexible opportunity? One where you’re provided with free warm leads? Yes! Then Liveops is looking for you! Liveops is looking for Licensed Life and Health Insurance Sales Specialists who want to make a diff
How do I match this company?
How Do I Match This Company?
Are you and LiveOps a perfect pairing? Let's explore your common touchpoints.
Discussion about LiveOps
Want to know more about LiveOps?
Share your thoughts and ideas about LiveOps with others in our community.
When did they start LiveOps?
Benjamin Gardner4 years ago
In 2000, I believe.
You comment as
What industry does LiveOps operate in?
Isabella Holmes4 years ago
in Customer Service, Marketing/Advertising/PR, Human Resources, Computer/Internet i believe
You comment as
Where’s LiveOps’s HQ located?
Benjamin Gardner4 years ago
Scottsdale, AZ.
You comment as
gender breakdown at LiveOps?
Sophie Hayes4 years ago
gender ratio is 62.1% female, 37.9% male.
You comment as
What’s LiveOps’s yearly revenue?
Sophie Hayes4 years ago
$50m to $100m
You comment as
What companies are similar to LiveOps?
Benjamin Gardner4 years ago
Amazon, Conduent, Five9, Google, Lionbridge, Sutherland, SYKES, TTEC.
You comment as
What companies are competitors of LiveOps?
Liam Brown4 years ago
Arise, Five9, Working Solutions.
You comment as
What’s the name of LiveOps’s CEO?
Sophie Hayes4 years ago
Keith Leimbach.
You comment as
How long do people usually work for LiveOps?
Isabella Holmes4 years ago
1-3 year(s).
You comment as
What size of companies did LiveOps employees used to work for?
Liam Brown4 years ago
Most worked for large businesses before.
You comment as
what are the chances of career advancement at LiveOps?
Sophie Hayes4 years ago
low.
You comment as
who are employees usually hired by after leaving LiveOps?
Liam Brown4 years ago
Alorica, Arise Virtual Solutions Inc., Comcast, Conduent, NexRep, Serenova, Shutterfly, The Home Depot.
You comment as
Who are the top previous employers of LiveOps employees?
Isabella Holmes4 years ago
Alorica, Apple, Arise Virtual Solutions Inc., Cedexis, Kelly Services, Serenova, Walmart, West Corporation.
You comment as
What’s the average age at LiveOps?
Sophie Hayes4 years ago
21-30.
3 years ago
I saw 35-50
You comment as
Where did most of LiveOps employees go to school?
Benjamin Gardner4 years ago
Arizona State University-Tempe, DeVry University-Arizona, Northern Arizona University, University of Arizona, University of Phoenix-Utah.
You comment as
were you promoted?
3 years ago
never
You comment as
can I choose not to work on weekends
3 years ago
uhhhh...no
You comment as
what’s the hiring age ?
3 years ago
Probably 18...no clue
You comment as
What is the mission of LiveOps?
Sophie Hayes4 years ago
"We are a leading innovator and provider of global customer service solutions. We challenge conventional thinking to provide cloud based multichannel, social and mobile solutions that make customer experiences effortless. We don't believe that the customer of the future conforms to the call center limitations of the past and we are focused on providing technology and people that give our customers advantages over their competitors. We Love our customers.".
You comment as
Remote Friendly Great perks Travel Many different companies to support✌
A year ago
Cares about its employees ,they also keep you in the loop.👏
A year ago
Various options and resources to help the customers👍
You comment as
After working for three other WAH companies in the past, I can definitely say this one has been the best so far.👍
A year ago
No complaints, hope to have a chance to advance one day.
A year ago
Also, working fro home can make it hard to connect with coworjers but it is doable.✌
You comment as
I understand that there are no benefits but could something not be be done😶
A year ago
No, nothing can be done because you are working on your own😑
A year ago
I don't get benefits because I works on a contract
You comment as
I have nothing but good words about this company.👏
A year ago
They put a lot of time and effort into making sure you will succeed.👍
A year ago
They are always changing for the better
You comment as
I learnt they get to work from home 😁
A year ago
It all depends on your job, if not a call representative, then don't know about other position 😑
8 months ago
You can choose your hours from the schedule if you are fast enough to get it, they have alot of people working
You comment as
Flexible time off policy (unlimited), good health insurance options (though the premiums keep climbing I don't believe that's their fault!)👍
A year ago
Lack of training on day to day basis🙄
A year ago
There are no benefits, no vacation pay, no paid training.aa
You comment as
I worked has a Independent contractor and did customer support for their Roadside assistance client. 👍
A year ago
I handle incoming calls for their customers who need help with vehicles.✌
A year ago
Who asked you?? LOL 🤣
You comment as
Pretty easy. Upload resume. Take assessments.👍
A year ago
I interviewed at Liveops. E mail just filled out the app kept bugging me to pay 24.99for background check I was a little Leary about that so I didn’t pay the money Hope I didnt miss out
A year ago
No interview. You are an independent contractor.
You comment as
I was told my training was going to be paid, what happened 🤨
A year ago
The training is very easy so what do you need payment for🙄
A year ago
Go and ask the management 💁
You comment as
I've never felt more enabled or supported by an organization. 👏
A year ago
Many of the negative comments you will see on here are either from a different time with a different leadership team, or from third party contractors✌
A year ago
Typical, who don't understand the legal limitations that differentiate the benefits of an employee versus an independent contractor. 🤞
You comment as
I do not believe any benefits truly exist. I guess really the only thing would be being able to work from home and picking your own schedule.✌
A year ago
Contractors get no benefits other than the freedom to work from home and there is training offered.👍
A year ago
A person who contracts with Liveops to provide customer service is an Independent contractor and not a Liveops employee
You comment as
People genuinely care about what they do, and appreciate one another.👌
A year ago
Keep providing opportunities for internal promotions. 👍
A year ago
Make sure there’s enough people to support the work.
You comment as
Liveops covers most of my cellphone expense.✌
A year ago
I think it is service dependent!!🤔
A year ago
You have tell your manager or someone in the admin to get it reimbursed!!☝
You comment as
I am one of the original employees that started with Client Bath & Body Works. Only 5 employees still work when joining July 2019.✌
A year ago
I loved the fact, when I use to receive Call After Call, loved it. My call ranking score is HIGH❤
A year ago
Another reason why Call Volume has decreased, is due to the many Computer Software changes on the BBW System with many issues that come with new downloads 🙄
You comment as
● Overall This company is great to start work from home and the pay is very good. Everyone supports you through training so your not lost.
A year ago
● Management Very organized and helpful
8 months ago
pay when I worked there was per talk minutes only
You comment as
A very great pay for a work from home job
A year ago
Exactly!
A year ago
I think it's just average
You comment as
What I personally like the most is how friendly and inviting the executives were.👌
A year ago
Truley not applicable, and I'd be the first to say so if that was indeed the case.🤞
A year ago
Continue to be as warm and inviting as you all where when I had the opportunity to meet with you guys.👍
You comment as
Allows me to be independent. To be a Contractor (which is another thing I love about this company). ❤
A year ago
Former Nurse, and I love, love, love, helping People!😍
A year ago
Having A Wonderful Passion For LiveOps🤞
You comment as
Free training and self-paced for the most part 👍
A year ago
is good to make extra income , if you want to make it you full income I will not recommended☝
A year ago
because they are some program that do not stay busy all year🤞
You comment as
VSP coverage is excellent, very happy with it.👌
A year ago
It is awesome no doubt about it.👏
A year ago
I didnt use it but a collegue of mine did and he was quite satisfied with it.👍
You comment as
Retail Sales Assistant Interview brief call then proceeded to book a date for a facetime on another day.👍
A year ago
It wasn’t a interview process basically you go through the hiring process by submitting the background check.
A year ago
Interview Questions Common questions about business connections and philosophies. Conversational interviews.
You comment as
So, just got employed here and I have not fully started the job but how do I get access to whatever ?😐
A year ago
Go and follow your training🙃
A year ago
You need a special access link 😌
You comment as
They are kind, understanding, and a very good company to work for.👌
A year ago
Live Ops Nation whoo hoo!!! They are the best work from home company!! ✌
A year ago
Please join us for a wonderful working experience.🎊
You comment as
Work at Home Flexible Days/Hours Great TEAM/Moderators👌
A year ago
Make this your 1st WAH job opp; your learning capabilities are endless!
A year ago
They offered great ideas for each scenario at hand. Very polite with their suggestions/etc. Quick to answer customer service chat.👍
You comment as
I absolutely love. The training is great and the employees are really nice!!!😍
A year ago
Convient work when you want
A year ago
Very easy and comfortable I work on my own time👍
You comment as
Liveops Performance Bonus: Seems like its done once a year👍
A year ago
of course why it would be for the part timers.🙄
A year ago
Dont part timers stray for more than a year??☝
You comment as
no job security, the program can let you go without any notice☝
A year ago
an Agent’s Independent Contractor Agreement will not be terminated by Liveops provided the terms of the agreement are fulfilled
A year ago
And the contract is not breached.
You comment as
I applied through other source. I interviewed at Liveops. I was personally called for a phone interview by someone whose name i dont remember, which was really nice. 😊
A year ago
Discussed hours and times of training. Customer service ans support patients. Virtual training, take lots of notes, be a team player, and have fun.🎊
A year ago
Interview Questions What are my strengths and weaknesses. Ask me who I banked through so they could verify if they are affiliated with them. He gave me names of banks that they are affiliated with. I told him I did not have a bank I would have to open one.
You comment as
the support provided by the company is awesome👌
A year ago
Software problems can mess up scores when not operating correctly.
A year ago
Training and work is at your own schedule.😌
You comment as
The process took 2 days. I interviewed at Liveops. The application process was super easy. I uploaded resume and it filled in the remaining fieldS. There was a background check done and the results were sent to me👍
A year ago
You also needed to make a test phone call with a fake irate person.😅
A year ago
No one mentioned a fake call before!🤔
You comment as
I loved working for Live Ops. Although I stopped working for them in 2015 because I moved to the west coast where they don't have contracts.🫤
A year ago
So, if you have the time to work more hours, certainly- you'll be happy.😊
A year ago
Why own taxes though??
You comment as
Is the tewnty five cents per minute based off the time your on the call entirely, or is it the time you are actually speaking?🤔
A year ago
Time you are actually speaking
A year ago
It is time spent on call. Calls are monitored to make sure you are not wasting time.☝
You comment as
You are your own Boss. You get out what you put in. ✌
A year ago
So much opportunity to make money around the clock and endless videos to help with being a better agent.✌
A year ago
Room to grow or just be rewarded for being a great agent.☝
You comment as
I understand calls need to be answered, but during slow times, experienced employees are not receiving phone calls coming in😪
A year ago
That brings too many employees sitting around for 1 or more hours without a single phone call.🙄
A year ago
To give employee's a Heads-Up with Software changes.
You comment as
Good pay, ability to make your own schedule. great training and continued support.👍
A year ago
flexability, pay is good, fun environment👌
A year ago
no benefits, pay will drop after peak seasons
You comment as
By far best work at home experience I’ve had Pretty good flexibility Helpful staff
A year ago
Technical challenges sometimes😅
A year ago
Keep finding more retail customers for us!
You comment as
We getting paid NOT by hourly makes a lot of sense🙂 like its based on what you do but I don't really like it
A year ago
Why don't you like it?
A year ago
A very wise decision on their part👌
You comment as
I like working with Liveops, cause, when I had difficult time due to internet connections and now laptop issues, they understand and show concerns!😌
A year ago
I love working for liveops as I make my own schedule to work around life instead of the other way around.😍
A year ago
The lines are great and worth what you get paid and there is always work. you just have to log on. 🤘
You comment as
I appled onlne and the process was offline, got a background check and was so quock
A year ago
I did not get interviewed, just some random stuff and I got the job
A year ago
It wasn't quick for me, the process took a whole week!😕
You comment as
Application process is fairly easy . All online and the site offers help if needed.👍
A year ago
then you meet in person to complete an in person interview with the direct report for this particular position. 😊
A year ago
They asked various questions but overall I think everything was fairly smoor=th Interview Questions what is your most valued skill? How to tackle difficult situations?
You comment as
Work from home with a company that matters. Great ppl to work with.👍
A year ago
potential contracted employee, none presently.
A year ago
When your phones not ringing you are not getting paid😖
You comment as
I appreciate the opportunity they have provided for me to work from home and still be a productive member of society. 👏
A year ago
i like to read book of motivation that keep me motivated.
A year ago
I do my job here!!
You comment as
Benefits, culture, values, everything about Liveops is amazing!👍
A year ago
Sit in a day of the life of an ARA to determine if the pay is matched with job duties and requirements.✌
A year ago
Listen to your employees!!☝
You comment as
Great and strong teams, unlimited PTO, management is transparent and listens.👏
A year ago
Bumpy last few executives but now headed in a good direction.✌
A year ago
Get out there with our clients (like you already have) and engage with them. Let them know we hear them and are working hard.👍
You comment as
What tips or advice would you give to someone interviewing at Liveops?☝
A year ago
Watch the schedule and seek help from other veteran agents.
A year ago
Just be yourself. Enthusiasm is key to being successful. If you believe in yourself, then Liveops will believe in too.🤘
You comment as
All great benefits thank you.😊
A year ago
Time off was amazing. All you are required to communicate with a supervisor on your dates requested.👍
A year ago
Amazing benefits, pto, vaction package
You comment as
Work From Home Customer Service Representative Interview. I applied online. I was told to download Skype and my Interview will take place on Skype. I was asked a lot of questions.😅
A year ago
I applied online. The process took 1 week. I interviewed at Liveops. There wasnt one. They do not interview because of the contract that you sign.👍
A year ago
So there was not an interview. Because of the contract. There was no interview?🤔
You comment as
Unlimited PTO 😌 and great management I must say
A year ago
You all forgetting free food😮
A year ago
and real flexible schedule
You comment as
i applied and was asked for money for a back ground check and would I be willing to pay that. I said no. 🚫