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LPN wanted for Customer Care Manager position job

Company

Salary

Skills

Benefits

Job Description

BrightStar Care is a provider of in-home care services primarily to the elderly.
With 10 years of experience in our community, we have developed a strong reputation and need to add team members to support our growth.As a member of the Care Management team, the Customer Care Manager provides overall support of services including scheduling caregiver services, scheduling caregivers, caregiver support and overall coordination and support of care under the direction of Director of Nursing.
Care Manager will be assigned projects, task & provide overall agency administrative support as needed.ESSENTIAL DUTIES AND RESPONSIBILITIESHome Care:
* Schedule caregivers with clients; confirm schedules
* Schedule caregivers for office appointments, reviews, credentialing, supervisory visits
* Support recruiting, interviewing and employee selection
* Field employee file and credential management
* Client charting and system profile management
* Care documentation collection, review and filing
* Support payroll processing
* Follow up with newly hired caregivers
* New client intake
* Caregiver / client introductions
* Confirm and update caregiver’s availability schedules
* On-call rotation week nights and weekendsGeneral / Administrative:
* Greet caregivers and assist with request and supplies
* Answer phones and direct calls as appropriate
* Prepare care management reports
* Produce paperwork as needed for care and for orientation
* Support Care Managers with duties as assigned
* Manage/support application for certifications, licenses and accreditation
* Support Joint Commission and all applicable regulatory compliance requirementsPreferred Job Requirements:
* High volume / fast paced scheduling/staffing experience 
* Home care and administrative experience 
* Excellent phone etiquette a MUST
* Excellent time management
* Excellent name recall
* Excellent communication and interpersonal skills
* Excellent documentation and detail orientation.
* Excellent computer skills
* Energetic, positive, friendly attitude
* Ability to take directions & Follow through
* Ability to fill-in as a caregiver in emergency situationBasic Qualifications:
* Associate college degree, preferred
* Senior care / caregiving experience a PLUS
* Pre-employment physical including negative TB skin test or chest X-ray
* Valid CA driver's license and good driving record
* Must pass criminal background check (Livescan) with Home Care Services Bureau
* Must pass a drug screening
* Available for shared on-call support on evenings and weekends.
* Occasional after hour support of client and recruiting events.TECHNICAL SKILLS
* Very good computer skills (Internet, Microsoft Word and Excel), enabling preparation of documents, label generation, mailing lists, etc.
* Very good utilizing multi-line phone systems and office equipment (scanner, fax)
* Familiarity with (homecare) scheduling software is a big plus.
* Requires familiarity with standard concepts, practices, and procedures within the home care field.BEHAVIORAL SKILLSRequires the ability to prioritize and complete work on time, be detail-oriented, exhibit a service orientation to clients and be team player with a positive attitude.
Requires solid reliability, timeliness, organizational skills, and thoroughness.
Requires excellent interpersonal skills.
Requires the ability to appropriately troubleshoot and escalate where necessary.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* Ability to sit for extended periods of time.
* Ability to utilize a computer, type and use the telephone for extended periods of time.
* Ability to get in and out of a car multiple times a day during field visits.Job Type: Full-timeEducation:
* Associate (Preferred)Location:
* Centerville, OHAdditional Compensation:
* Other formsWork Location:
* One locationBenefits:
* Weekly pay
* Great office culture
* Paid time off
Estimated annual salary
$47,923
average
Minimum
$31,562
Maximum
$70,790

TASKS

  • Administer prescribed medications or start intravenous fluids, noting times and amounts on patients' charts.
  • Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action.
  • Answer patients' calls and determine how to assist them.
  • Measure and record patients' vital signs, such as height, weight, temperature, blood pressure, pulse, or respiration.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • MathematicsKnowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Weekly Pay
Vacation & Paid Time Off

Job Filters

LPN (Licensed Practical Nurse ) Homecare $24.00 / $25.00 hr.BrightStar Care of Centerville/Warren CountyMason, OH
LPN ( Licensed Practical Nurse ) Job Description What we offer: At Brightstar Care we value each of our LPN'S and care about their wellbeing. We strive to provide best-in-class benefits packages, including: * All ppe equipment provide free * Weekly pay w...Read more

Closed Job Filters

State Tested Nurse Aide (STNA) - HomecareBrightStar Care of Centerville/Warren CountyNew York City, NY
State Tested Nurse Aide Summary Come work for BrightStar Care, a company who believes in Serving with Passion and Doing the Right Thing. The CNA is a member of the dedicated home care team who worksRead more
State Tested Nurse Aide (STNA) - HomecareBrightStar Care of Centerville/Warren CountyMontgomery County, OH
State Tested Nurse Aide Summary Come work for BrightStar Care, a company who believes in Serving with Passion and Doing the Right Thing. The CNA is a member of the dedicated home care team who worksRead more
Customer Care ManagerBrightStar Care of Centerville/Warren CountyCenterville, OH
Are you looking for a home care job where you can make a difference in people’s lives? Do you want to work for a home care agency that truly cares about you? That’s where you can shine. WeRead more
LPN wanted for Customer Care Manager positionBrightStar Care of Centerville/Warren CountyCenterville, OH
BrightStar Care is a provider of in-home care services primarily to the elderly. With 10 years of experience in our community, we have developed a strong reputation and need to add team members toRead more
PRN Registered Nurse (Infusion)BrightStar Care of Centerville/Warren CountyCenterville, OH
Come work for BrightStar Care, a company that believes in serving with passion and doing the right thing. The Infusion Nurse is responsible for providing home health clinical services.  TheRead more
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