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Macy's Retail Fitting Room Associate, Full Time: Northridge Fashion Center job

Macy'sLos Angeles, CA
Macy's jobs

Company

Skills

Job Description

Job Overview:   As a Fitting Room Associate, you will be an integral part of bringing the magic of Macy's to life. Your individual responsibilities are critical to offering our customers the best experience when they shop in our store and include: clearing fitting room stalls of merchandise, sorting merchandise and preparing it for return to the selling floor, and replacing merchandise in the correct area according to Macy’s merchandising standards.   Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool.  Details on Macy's schedule options are available during the interview process.   Essential Functions:
  • Check fitting room stalls, sort merchandise to racks as defined by sorting process in store
  • Ensure merchandise is placed on appropriate hanger with the correct size ring that matches the garment size
  • Ensure merchandise is floor-ready; work merchandise back to sales floor immediately as time permits
  • Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment
  • Attend to customer service needs in a friendly and helpful manner when approached
  • Be sensitive to store’s needs and flex into other areas as needed after floor ready duties are performed
  • Perform these functions in an efficient manner, and flex between areas of the store, as directed by the Supervisor and/or Lead
  • Follows shortage programs and procedures
  • Regular, dependable attendance and punctuality
  • Perform other duties as necessary 
Qualifications:   Education/Experience: 
  • High School degree or equivalent.
  • Minimum 1 year previous merchandising or retail operations experience. 
Communication Skills: 
  • Ability to effectively communicate and present information to customers, peers and all levels of management. 
Mathematical Skills: 
  • Basic math functions such as addition, subtraction, multiplication, and division.
  • Able to use a calculator

Reasoning Ability:

  • Self-starter, able to work independently with minimal supervision and as part of a team. 
Physical Demands: 
  • This position involves constant moving and standing. 
  • Involves standing for at least two consecutive hours.  Involves lifting at least 30 lbs. 
  • May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.  
  • May involve reaching above eye level.
  • Involves close vision, color vision, depth perception, and focus adjustment. 
Other Skills: 
  • Ability to train, coach, and develop a staff of associates.
  • Ability to delegate and follow through on projects in a timely manner.
  • Ability to work efficiently in a fast-paced environment and adapt quickly to changing priorities and the needs of the business.
  • Should be comfortable with the use of computers and frequent use of RF equipment. 
Work Hours: 
  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.

This job overview is not all inclusive.  In addition, Macy’s, Inc. reserves the right to amend this job overview at any time.  Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.  Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

TASKS

  • Provide towels and sheets to clients in public baths, steam rooms, and restrooms.
  • Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments.
  • Check supplies to ensure adequate availability, and order new supplies when necessary.
  • Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained.

SKILLS

  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
  • Service OrientationActively looking for ways to help people.

KNOWLEDGE

  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Macy's

Type

Company - Public

Size

Large

Revenue

Over $10B

Location

Cincinnati, OH

Industry

Retail

Founded

1858

CEO

Jeff Gennette

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