Major Incident Manager, Fusion Resilience job

company building Morgan Stanley location New York, NY

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Company Description

Morgan Stanley is an investment bank and financial services company, with a global presence in 41 countries, having its world headquarters in New York City. The company operates in three business segments: Institutional Securities, Wealth Management, and Investment Management. The Institutional Securities Group provides institutions with services such as capital raising and financial advisory; the Global Wealth Management Group offers stockbrokerage and investment advisory services to high-net-worth individuals; and the Investment Management Group features asset management products and services in equity, fixed income, alternative investments, real estate investment, and private equity to institutional and retail clients. Four core values guide the company culture: putting clients first, doing the right thing, leading with exceptional ideas and giving back. Joining the team of more than 60,000 employees, you can embark on a true global journey and find opportunities as a graduate, experienced professional, technology professional or financial advisor. The firm boasts an impressive amount of 16,000 financial advisors who are the core of the business. When you get hired, you will become a part of an inclusive and diverse team, where your talent and skills will be recognized and rewarded. Morgan Stanley offers programs in response to specific life situations, such as a veteran program for military veterans or the Return to Work program for those who wish to relaunch their career after time away.

Job Description

Job Title: Major Incident Manager
Team Profile
The Enterprise Command Center (ECC) is a high-performing globally distributed team that plays a mission critical role in Incident Management, Problem Management, Change Management and Major Events Planning. The ECC creates value by providing command, control and communication for significant Firm-wide technology / cyber-security incidents. The ECC drives adoption of best practices through our focus on stability and improving operational transparency across the technology organization.
Role Profile
This Major Incident Manager position is located in the Fusion Resilience Center at 1 New York Plaza, New York.
The role is an opportunity to primarily manage major and severe business impacting technology incidents, predominantly involving large scale infrastructure issues, by coordinating real-time service restoration and actively managing risk. A Major Incident Manager acts as a catalyst to accelerate an incident response while striving to reduce the duration and severity of business impact. As a member of our pro-active, pragmatic, and energetic team, you are in the unique position to interact with people and teams globally, across all levels of the Firm, and influence decisions that have a direct impact on operational stability.
Americas team coverage hours are from 08:00 to 19:00 ET and a typical day would consist of a 9 hour shift, in addition to a rotational holiday/weekend on-call. You would partner with the rest of the team to manage technical remediation calls and the assessment of impact to the business, ensuring that all participating teams are focused on impact remediation and providing timely incident communications to relevant stakeholders. The position requires thinking on ones feet during high pressure situations, organizational and situational awareness, sound judgement and a strong analytical ability.
The role will also involve advising and consulting on processes related to Incident Management, Problem Management and Change Management, as well as the delivery of the other ITSM services. Following any significant incidents, team members will undertake post incident reviews, and follow up with the necessary stakeholders to review lessons learned and drive change that will bring additional stability to the Firm.
Outside of the role there are opportunities for educational, training and communication programs in technology, building relationships across IT, and numerous opportunities to exemplify the Firm's 5 core values.

Skills Required

Leadership skills:

  • Exemplary communicator with the ability to create high quality verbal and written summaries that are comprehensive, accurate and tailored to technology or business partners up to the executive level
  • Highly motivated team player with a successful track record of driving consensus via matrix management
  • Ability to lead with integrity and remain calm during stressful situations while managing multiple demands and changing priorities

Crisis management skills:

  • Ability to rapidly absorb and understand complex technical situations under pressure
  • Ability to facilitate conversations with large groups of remote people
  • Ability to translate technical incidents into business terms
  • Enthusiasm to learn new technologies, make new contacts and influence the way IT operates
  • ECC Major Incident Managers are expected to act as a catalyst to accelerate an incident response striving to reduce the duration and severity of business impact
  • The candidate needs to be more than just someone who sends communication notifications and opens conference calls. They need to play an active part throughout the duration of an incident response
  • Excellent organizational skills, with the ability to manage multiple tasks simultaneously

Technical skills:

  • Troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution
  • Understanding and experience of the technology used in a large infrastructure environment is required (i.e. Linux, Networking, Servers, Databases, Web Infrastructure, Storage, Cyber)
  • An understanding of data center infrastructure (i.e. Power, Cooling, Racking) would be advantageous
  • Bachelor's degree or higher

Company Profile
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

Job: *Production Management and Operational Support

Title: Major Incident Manager, Fusion Resilience

Location: New York-New York

Requisition ID: 3202393

green circle info icon  This position is open. This job was posted on Sun Jun 12 2022 and expires on Tue Jul 12 2022.

Morgan Stanley

Description

Morgan Stanley is an investment bank and financial services company, with a global presence in 41 countries, having its world headquarters in New York City. The company operates in three business segments: Institutional Securities, Wealth Management, and Investment Management. The Institutional Securities Group provides institutions with services such as capital raising and financial advisory; the Global Wealth Management Group offers stockbrokerage and investment advisory services to high-net-worth individuals; and the Investment Management Group features asset management products and services in equity, fixed income, alternative investments, real estate investment, and private equity to institutional and retail clients. Four core values guide the company culture: putting clients first, doing the right thing, leading with exceptional ideas and giving back. Joining the team of more than 60,000 employees, you can embark on a true global journey and find opportunities as a graduate, experienced professional, technology professional or financial advisor. The firm boasts an impressive amount of 16,000 financial advisors who are the core of the business. When you get hired, you will become a part of an inclusive and diverse team, where your talent and skills will be recognized and rewarded. Morgan Stanley offers programs in response to specific life situations, such as a veteran program for military veterans or the Return to Work program for those who wish to relaunch their career after time away.
Type

Company - Public

Size

Large

Revenue

Over $10B

Location

Multiple locations

Industry

Investment Banking & Securities Brokerage Firms

Founded

1935

CEO

James P. Gorman

Website

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