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Management job

SabreOrlando, FL
Sabre jobs

Company

Salary

Skills

Company Description

Saber's technology is a tech company that is ranked at the focal point of the travel business. Their foundation interfaces individuals with encounters that matter in their lives, and powers almost US$8 trillion travel industry. Their innovation and information-driven arrangements help their hotel, airline, travel agency & corporate customers develop their organizations and change the travel experience. Throughout the long term, they have formed and modernized the travel business. The company spearheaded corporate booking tools, online travel agencies, revenue management, web & mobile itinerary tools, etc. Their travel commercial center transacts more than US$120 billion of travel spend each year. The company specializes in Travel, IT / Technology, Aviation / Airline, Hotels, GDS, Travel Agencies, Mobile solutions, Corporate Travel, Business Travel, & Technology. They hire seasoned staff members who are paid nicely.

Job Description

**Req ID:** 51026 **Job Family:** Contact Center Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers. **Job Description** This position is responsible for day to day vendor relationship to ensure a positive collaboration between the vendor and customer. They will establish standards and guidelines as well as monitor vendors to ensure these policies are being followed. The ideal candidate will cultivate and maintain relationships with vendors, communicating with them frequently to answer questions and check their satisfaction levels. Their decisions will have significant impact on project team, business operating unit, and budget. In supporting the vendor, call centers build and maintain relationships with key personnel within customer companies. This role will be responsible for conducting business reviews to ensure clients are satisfied with products and services. They will also alert the sales team to opportunities for further sales. Key subject matter expert on contact center tools and software (e.x. NGVA, Synxis, etc.) to ensure vendor call centers are optimizing use of all tools/software to gain maximum efficiency and effectiveness within budget guidelines. Other attributes include: + Being a resource on multiple projects and initiatives across the company for a variety of internal/external customers. + Knowledgeable on industry and competitor call center services, software, policies and procedures on an ongoing basis. + Serving in a variety of roles such as team/customer advisor or project manager. + Operates with broad latitude for unreviewed actions and decisions. + Escalating and resolving areas of concern as raised by clients with broad latitude for unreviewed actions/decisions. **Job Requirements** + 3-5 years prior management experience. + Background in contact center operations, managing a contact center function in travel industry or service delivery function in contact centers. + Experience handling customer escalations; ability to handle events/crisis management. + Experience in travel industry contact centers is required. **Reasonable Accommodation** Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at compliance.office@sabre.com . **Affirmative Action** Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf **Stay connected with Sabre Careers**
Estimated annual salary
$60,061
average
Minimum
$30,093
Maximum
$100,836

TASKS

  • Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.
  • Direct or coordinate production, processing, distribution, or marketing activities of industrial organizations.
  • Develop or implement production tracking or quality control systems, analyzing production, quality control, maintenance, or other operational reports to detect production problems.
  • Review operations and confer with technical or administrative staff to resolve production or processing problems.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Sabre

Type

Company - Public

Size

Large

Revenue

$2B to $5B

Location

Orlando, FL, and others

Job Filters

FILTER JOBS
Sr Software QA AdministratorSabre CorporationSouthlake, TX
Req ID : 59248 Job Family : Information Technology/Software Development Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 6...Read more
SAP Architect, Basis administrationSabre CorporationSouthlake, TX
Req ID : 57965 Job Family : Information Technology/Software Development Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 6...Read more
Senior SAP eDocument EngineerSabre CorporationSouthlake, TX
Req ID : 57624 Job Family : Information Technology/Software Development Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 6...Read more
Principal Scrum MasterSabre CorporationSouthlake, TX
Req ID : 58078 Job Family : Information Technology/Software Development Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 6...Read more
Senior Integration Engineer-WorkdaySabre CorporationSouthlake, TX
Req ID : 57473 Job Family : Information Technology/Software Development Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 6...Read more

Closed Job Filters

FILTER JOBS
Account Manager - RadixxSabreSouthlake, TX
Req ID: 51241 Job Family: Sales Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant forRead more
Account Manager - RadixxSabreOrlando, FL
Req ID: 51060 Job Family: Sales Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant forRead more
Recognized as technical expert by internal and external peers. Develops, codes, tests and debugs new highly complex software solutions or enhancements to existing software in a maintenance capacity.Read more
Req ID: 50858 Job Family: Intern Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant forRead more
Req ID: 48863 Job Family: Production and Project Management � Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and drivenRead more
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