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Manager, Customer Success (Scout RFP) job

WorkdayIllinois City, IL
Workday jobs

Company

Salary

Skills

Company Description

Workday is an American financial management and human capital management software vendor that was co-founded by David Duffield and Aneel Bhusri in 2005. This Pleasanton, California and the United States headquartered firm is a supreme provider of enterprise cloud applications for finance, HR and planning. Different approaches are taken at Workday to enterprise software. As a result, today, the company is trusted by all the leading companies of the world for its unique and advance enterprise cloud service. On the flip side, industry all leading safeguards are installed by the Workday to keep the data of the people safe. Indeed, Workday is regarded as a system that helps people to adapt in a constantly changing world while keeping them up to date and ahead of technology. Workday is built on a foundation of trust and believes in diversity and a supportive and inclusive workplace wherein everyone feels valued and respected.

Job Description

Location: USA, IL, Chicago
Join our team and experience Workday!
It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.
Job Description
Scout RFP, a Workday company, is a leading provider in cloud-based strategic sourcing solutions that help organizations source faster and achieve better business outcomes. Scout RFP has a direct impact on Workdays ability to deliver a comprehensive source-to-pay strategic sourcing offering, elevating the office of procurement in strategic importance and transforming the procurement function.

Scout RFP is looking for a highly motivated individual to help lead its Customer Success team in helping clients achieve their goals with the Scout product.  The ideal candidate will be strategic leader, coach and team player, who can motivate teams to success, while also being willing to roll up their sleeves and help where needed.          
What you will accomplish:
Work closely with Customer Success Senior Leadership in understanding the team structure, growth strategy to help foster a collaborative and solutions oriented team culture
Create a scalable onboarding and training program alongside our enablement team for all Customer Success Managers
Meet individual and team goals with a focus on driving customer growth and retention as it aligns with company KPIs
Responsible for the management and oversight of Customer Success Managers
Facilitate weekly team meetings and work with the team to prioritize topics
Serve as an escalation point for any potential internal and external issues that may arise
Responsible for oversight and execution of customer renewals 
Analyze current processes and deliverables to establish project planning and process improvements

Must Have:
Four year degree from a reputable institution
3-5 years of customer success or client services team management experience
Proven experience of implementing custom SaaS solutions and growth patterns
Track record of meeting customer implementation and go-live deadlines
Excellent project management skillset, including organization, prioritization and escalation management
Good sense of humor coupled with strong interpersonal and collaboration skills
Drive and motivation to take on additional responsibilities over time
Willingness and ability to travel up to 25-30% to engage with customers directly
Experience owning renewals or upsells in some capacity, understanding this process and negotiating contracts
Experience building CS processes and able to execute on improvements
Prior experience as an individual contributor Customer Success Manager or Account Manager handling high value/complex accounts
Must be located in the Greater Chicago Area

Nice-to-Have:
Experience running Procurement and Sourcing teams or projects
Familiarity with implementing Procurement and Sourcing Solutions or workflow-based applications
Advanced degree (M.A., M.S., MBA etc.)
Estimated annual salary
$60,552
average
Minimum
$51,469
Maximum
$75,501

TASKS

  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Monitor sales staff performance to ensure that goals are met.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Workday

Type

Company - Public

Size

Large

Revenue

$1B to 2B

Location

Multiple locations

Industry

Computer Systems Design Companies
Data Processing & Hosting Companies

Founded

2005

CEO

Aneel Bhusri

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SOFTWARE Workday Inc. is accepting resumes for the following positions at various levels in Beaverton, OR: Software Engineer/Software Development Engineer (20637.1799) - Analyzes, designs, programs, debugs, and modifies software enhancements and/or new...Read more
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Do what you love. Love what you do.At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun...Read more
Do what you love. Love what you do.At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun...Read more
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Do what you love. Love what you do.At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun...Read more

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Location: USA, CA, Pleasanton Join our team and experience Workday! It''s fun to work in a company where people truly believe in what they''re doing. At Workday, we''re committed to bringing passionRead more
Location: USA, IL, Chicago Join our team and experience Workday! It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion andRead more
Location: USA, IL, Chicago Join our team and experience Workday! It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion andRead more
Director Product ManagementWorkdayPleasanton, CA
Location: USA, CA, Pleasanton Join our team and experience Workday! It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion andRead more
Location: USA, NY, New York City Location: USA, MA, Boston Location: USA, PA, Berwyn Join our team and experience Workday! It's fun to work in a company where people truly believe in what they'reRead more
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