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Manager, Digital Sales ITSM/APIM job

CA Technologies jobs




Company Description

CA Technologies, formerly known as Computer Associates International, Inc. and CA, Inc., is one of the largest independent software corporations in the world. CA for short, is an American, multinational, publicly held company headquartered in New York City. The company creates systems software (and previously applications software) that runs in mainframe, distributed computing, virtual machine and cloud computing environments.

Job Description

Do you want to help eliminate barriers between ideas and business outcomes? We want you to bring your-unique-experiences and-creative-ideas to the table. CA Technologies provides software and solutions that help-our customers to develop, manage,-and secure complex IT environments to increase productivity and enhance competitiveness in their businesses. It-s our aim to-encourage-global collaboration and results-oriented innovation, while supporting and developing our talented-people-and our communities. CA Technologies will empower you to drive authentic success, for both the business and yourself in the application economy. This position is responsible for managing Digital Sales Teams in achieving the company's revenue goals for specific products, as well as coaching, mentoring, and providing feedback to staff for improvement. - Key Responsibilities Manage a sales team of Account Managers: Account Managers are responsible for an established account base of existing CA customers, focused on growing CA-s Annual Recurring Revenue (ARR) within their assigned solution set Sales motion drives the expansion of current technology as well as the preservation of renewals via a mix of telephonic and social media activity; .-- - Sales manager will be responsible to measure and report on team's performance against targets while meeting goals on a weekly, monthly, quarterly, and annual basis (both revenue targets and team metrics). Hire, develop and retain talent. Manage the overall development plan of the team, including: coach and monitor staff review productivity level of the teams ensure proper training activities (product, sales, and process) develop and determine team and individual goals Work with Director, Digital Sales to foster communication between various organizations to ensure teamwork . Collaborate with BU team leaders/members to plan, coordinate, and develop strategies to achieve team goals. Tightly align with internal organizations that can support adoption:- Pre-Sales, Customer Success, Support, Business Development/Demand Gen teams. Understand and communicate organizational challenges and strategies; understand and communicate the long-term view of the possibilities to shape the future for CA's transformational opportunities. Align with field/territory sales teams to develop and create and drive a strategy for aligned solution/accounts Attend product, sales, management training classes. Maintain a positive, professional "total customer service" attitude throughout the team. Ensure effective time management practices to properly support organizational activities. Ensure the team stays informed on the approaches, research best practices within and outside the organization, establish benchmarks, and use continuous process improvement and process framework disciplines to achieve results. Ensure team activities are aligned with CA's financial, strategic, and operating objectives Support the implementation of an Inside Sales strategy based on direction from senior management. Possess leadership competencies necessary to motivate teams to attain their goals. Ensure team activities are planned and executed in alignment with the desired outcomes. Ensure effective resource planning and utilization within the team. Develop and manage departmental operating expense and capital budgets. Consistently reinforce the importance of the company's Core Values. - Typical Role Definition Managerial Staff. Manages a department within the company. Fully accountable for meeting the operating objectives of the department. Develops proposed budgets for approval and manages budget once approved. Develops others by encouraging accountability and enforcing performance standards. Makes selection, termination, and compensation decisions. Makes tactical decisions that directly affect own workgroup and indirectly affect the organization. Resolves complex problems that arise in everyday work, and escalates more complex problems. Develops and implements policies and procedures for the department to meet specific goals and objectives of the function; modifies goals in response to functional changes. Analyzes and challenges current working methods to create improvements in processes and results. Planning time horizon is short. - Job-Specific Authority and Scope Generally works without consulting their manager. Independent decisions are made daily. Examples of typical decisions without manager consultation: Employee evaluations and performance management Resource allocation and staffing requirements Prioritization and strategy for account activities Typically has 5-8 direct reports. Typically has a total staff of 5-8. Typically has a geographic focus of Area (multi-country or multi-state). Typically manages a total budget of up to $10 million USD. - Business Travel and Physical Demands Business travel of approximately 10 or less percent yearly is expected for this position. Physical demands: Office environment. No special physical demands required. - Preferred Education Bachelor's Degree or global equivalent in related field, preferably in an IT, business or sales related field. - Work Experience Typically 7 or more years of Inside Sales experience, of which 2 years are in an Inside Sales supervisory position with proven results. - Skills & Competencies Presentation and computer skills are necessary. Leadership skills to mobilize and empower teams to achieve. Develop an understanding of strategic planning capabilities and gain knowledge of operational strategy and planning. Effective communication and relationship building skills. Demonstrated teamwork skills and developing facilitation and negotiation skills. Change initiatives concepts and best practices. Coach, develop and motivate teams. Lead by example. Develop ability to lead multi-disciplinary, multi-cultural teams. Base decisions on analysis and assessment of facts. Focus on short term. Develop the ability to understand the long-term ("big picture") and short team perspective situations. Influencing and negotiating skills and an understanding of department strategies and services, resolve conflicts and influence outcomes on non-routine matters for the division with some management assistance. Strong analytical skills and ability to quickly comprehend the functions and capabilities of new Inside Sales approaches. Planning and organizational skills. Strong ability to prioritize, assign, monitor, and control the activities of the team. Understand of financial budgets, forecasts, and variance analysis. Conduct effective meetings. More About Working at CA: CA has earned scores of Workplace Excellence awards in the last few years - and there-s a reason for that. Here you-ll have the opportunity to eliminate barriers for our customers-and earn a competitive compensation and total rewards package - all while pushing the boundaries of what-s possible by collaborating with a diverse team of global innovators. In short, CA-s fun, diverse, and fast-paced culture has put us on the map as one of the best employers in Information Technology. We offer competitive salary, company-sponsored premium Medical/Prescription & Dental Plans, company-paid Holidays, Vacation,-Anniversary Service and Sick Days, 401(k) Plan, Education/Training Reimbursement, Charitable Gift Program, Adoption Assistance Program. - Learn more about CA Technologies and this opportunity now at http://ca.com/careers - We and all of our subsidiaries are equal opportunity employers. As such, it is our corporate policy to fill positions with qualified candidates regardless of the candidate-s race, color, sex, age, religion, ancestry, national origin, citizenship status, marital status, sexual orientation, gender identity, genetic information, disability, pregnancy, military status, veteran status or any other protected group status. - Note to Recruiters and Placement Agencies : We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any of our employees. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly. - If you require an accommodation with the online application process, please contact Talent Acquisition at 1-800-454-3788. - EOE/Min/Women/Veterans/Disabled ? Date: Mon, 18 06 2018 00:00:00 GMT Department: Direct Sales - provided by Dice

Analysis, Analytical Skills, Consulting, Customer Service, Development, Director, Genetic, HTTP, Manager, Management, Metrics, Research, Sales


  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Monitor sales staff performance to ensure that goals are met.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Paid HolidaysDental Insurance
Adoption AssistanceVacation & Paid Time Off
401K PlanSick Days

CA Technologies


Company - Public




$2B to $5B


Plano, TX, and others






Michael P. Gregoire

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CaregiverCA TechnologiesPhiladelphia, PA
We are Seeking kind and patient caregiver to assist our 4 years old daughter and pleasant woman (my grandmother)who has dementia and anxiety with all aspects of daily living, including: -Read more
CaregiverCA TechnologiesPhiladelphia County, PA
We are Seeking kind and patient caregiver to assist our 4 years old daughter and pleasant woman (my grandmother)who has dementia and anxiety with all aspects of daily living, including: -Read more
Sr Director, Solution SalesCA TechnologiesMercer County, NJ
Do you want to help eliminate barriers between ideas and business outcomes? We want you to bring your unique experiences and creative ideas to the table. CA Technologies provides software andRead more
Sr Director, SalesCA TechnologiesTrenton, NJ
Do you want to help eliminate barriers between ideas and business outcomes? We want you to bring your unique experiences and creative ideas to the table. CA Technologies provides software andRead more
Do you want to help eliminate barriers between ideas and business outcomes? We want you to bring your unique experiences and creative ideas to the table. CA Technologies provides software andRead more
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