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Manager Document Services job

Nationstar Mortgage jobs


Company Description

Nationstar Mortgage (NM) is a perceived innovator in the home loan industry with over twenty years of involvement, and its leader image, Mr. Cooper, is the biggest non-bank contract servicer in the country. Nationstar Mortgage serves clients at each place of the home advance excursion, with an emphasis on conveying an assortment of adjusting and loaning items and advances to make the home credit measure seriously fulfilling and less troubling. Through its brands, Nationstar is devoted to increasing the expectation of administration borrowers which they can anticipate from a home advance bank and servicer. Nationstar Mortgage is possessed by Mr. Cooper Group Inc. (NASDAQ: COOP). At Mr. Cooper, they trust in keeping the fantasy of homeownership alive. Therefore, they employ trusted and experienced experts to deal with client's issues, and the company pays them off a good salary package.

Job Description

Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

The Manager Document Services manages all aspects of third party examinations for Document Services, including research, logistics, other material assembly and delivery, and management preparation. This role oversees a team of Document Services Associates.

Manages a team with a focus on policy and strategy implementation and control or responsible for supervising team efforts to achieve operational/tactical goals; coordinates day to day transactions and projects. Direct Report to VP or AVP. Typically manages Manager/Professional and/or below Manager/Associate level resources; Subordinates perform the same essential work and activities. Responsible for short term project planning or operational goals.


  • Responsible for training, development and performance evaluation of all staff members on Document Services team.
  • Leads compliance projects to guide process owners to enhance compliance, reduce complaints and costs, and increase throughput. 
  • Creates trending reports and analysis for findings, training, policies and procedures, compliance, business analysis, complaints, QC and QA.
  • Manages and conducts the research and delivery of materials required for internal and external examinations.
  • Prepares and distributes regular reports and emails with status of projects in progress.
  • Organizes meetings to ensure effective communication and adherence to deadlines.
  • Manages several project initiatives with competing priorities.
  • Leads proactive review of prior examination findings, business processes, and recent external and internal findings (from Internal Audit, Quality Control, First Line of Defense and/or external exams) to ensure defects have been corrected.
  • Creates and maintains records, reports, knowledge databases, SharePoint sites, etc. as necessary related to compliance, audit, risk and business practices.
  • Identifies opportunities to improve processes related to compliance and advises management accordingly.
  • Maintains awareness of new and pending governmental, investor, and insurer laws, regulations, and guidelines.
  • Review internal and external examination results to assess Mr. Cooper’s overall compliance with various regulatory and agency practices.
  • Tracks, trends, and analyzes current processes in servicing to assist in identifying potential risks, and works with the business to correct identified areas of risk.

  • Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred. Will consider the equivalent combination of job experience and education that demonstrates the ability to perform the essential functions of this job.
  • 7+ years of experience preferably in Servicing, Originations, Risk Management and Process Improvement.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Nationstar Mortgage


    Company - Public




    $2B to $5B


    Multiple locations


    Credit Intermediation Companies



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