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Job Description

Education Specialist III - Helpdesk Manager Augusta, Maine, United States Full-time Department of Education Education Specialist III - Helpdesk Manager CODE: 3060 PAY GRADE: 26 - $43,784.00 – 65,540.80/annually OPENED: October 16, 2018 CLOSING: October 30, 2018 JOB DESCRIPTION This is professional services work in planning, developing, coordinating, administering, and evaluating operations of the Maine Department of Education Data Systems Helpdesk. This work includes customer service and brokering technical assistance regarding the use of the Department’s data collection systems that are used to collect data in order to fulfill State and federal reporting requirements. Responsibilities include working with local, state, and federal officials in developing, implementing, and coordinating statewide data collection and reporting systems. Supervision of professional and administrative staff is required. Work is performed under limited supervision. Occasional state, regional, and national travel may be required. REPRESENTATIVE TASKS (Assignments include but are not limited to the following) + Plans and develops comprehensive training programs for use of the Departments data collection and reporting systems to ensure compliance with federal and state guidelines and regulations. + Plans, organizes, assigns, and directs the work activities of Helpdesk and Quality Assurance staff in order to facilitate the attainment of the unit’s work goals and to ensure the consistent application of program and technical policies, procedures and guidelines. + Reviews and evaluates educational staff data submissions in order to ensure compliance with federal and state guidelines and recommendations. + Organizes and instructs workshops for school administrators and school staff, as needed, in order to ensure timely, accurate, and complete data collections using the Department data systems. + Keeps informed of educational staff data requirements in order to be the subject matter expert within the Department on this data collection. + Identifies goals and objectives in the proper reporting of educational data in order to assess programs and compliance. + Consults with appropriate vendors and OIT to develop and upgrade data systems in order to assist in the development of tools and education to support local district use of Department data systems. + Keeps informed of professional development and technical assistance opportunities in order to provide assistance based on new research and practices that may require attendance at conferences and/or training workshops. + Plans and develops policy and procedures to school districts and schools needing assistance in order to better manage their data collection processes. + Manages and/or attends user groups that relate to data systems supported by the Helpdesk (NEO Users Group, ACTEM), in order to ensure that the customers using the Department’s data systems have representation in decisions being made regarding Department data systems. + Reviews, evaluates, and advises on data system user manuals and web pages in order to ensure that the users and the public are properly informed of Department data systems, use, and requirements. + Reviews, evaluates, and implements policies and procedures in order to ensure high quality customer service response by the Data Systems Helpdesk. KNOWLEDGES, SKILLS AND ABILITIES REQUIRED: (These are among the requirements to successfully perform the work assigned). + Knowledge of Federal Educational Rights and Privacy Act (FERPA) and other state and federal regulations regarding the release of data. + Knowledge of educational staff data requirements. + Knowledge of rules, regulations, and guidelines applicable to and enforced by the Department. + Knowledge of data quality standards. + Knowledge of educational data and data sources including but not limited to, educational staff and related data. + Ability to plan and organize training programs, implement and facilitate workshops, conferences, and informational sessions. + Ability to communicate effectively. + Ability to establish and maintain effective working relationships. + Ability to formulate and administer rules and regulations. + Ability to interpret and explain statutory provisions to local school authorities and the public. + Ability to provide technical assistance to local school administrators and staff in reporting data collected by Department data systems. + Ability to perform data quality checks for completeness, accuracy and validity. + Ability to use technologies effectively – word processing, spreadsheets, database management, email, etc., including ability to use databases (MS SQL), desktop tools (MS Office) typical of those used by State government. + Ability to supervise subordinate personnel. + Experience in customer service and an ability to effectively communicate complex information about data to system users. MINIMUM QUALIFICATIONS An eight (8) year combination of education, training, and/or experience in research, statistics, sociology, public administration, or management. Preferred candidates will have experience with databases and computer systems typical of those used by State government and school units; and a thorough understanding of education data and data requirements. The position requires excellent communication skills applicable to interaction with a variety of technical and non-technical audiences. Please submit a resume’ and cover letter. BENEFITS The value of State’s share of Employee’s Retirement is 15.37% of salary for BU. The value of State-paid Dental Insurance: $13.13 biweekly. The value* of State-paid Health Insurance: Level 1: 100% State Contribution (employee pays nothing): $444.68 biweekly Level 2: 95% State Contribution (employee pays 5%): $422.45 biweekly Level 3: 90% State Contribution (employee pays 10%): $400.21 biweekly Level 4: 85% State Contribution (employee pays 15%): $377.98 biweekly *The level of the actual value of state paid Health Insurance will be based on the employee’s wage rate and status with regard to the health credit premium program.
Estimated annual salary


  • Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.
  • Direct or coordinate production, processing, distribution, or marketing activities of industrial organizations.
  • Develop or implement production tracking or quality control systems, analyzing production, quality control, maintenance, or other operational reports to detect production problems.
  • Review operations and confer with technical or administrative staff to resolve production or processing problems.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Dental Insurance
Retirement Plan
Health Insurance

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