**Branch Manager** **Description** Company Overview: Carmichael International Service (CIS) is a full-serviceCustoms Broker and Freight Forwarder with over 56 years of personal service.CIS is committed to providing remarkable service by combining the knowledge andexperience of its professional staff with advanced information technologies andsystems to seamlessly coordinate the flow of goods and information throughtoday's complex trade environment. The value of Carmichael International Service's broad rangeof capabilities is enhanced by an industry-focused approach that deliverstailored solutions and market expertise for our customers. Our strategicapproach enables us to have a deep understanding of each industry's uniquechallenges and develop industry-specific solutions. This also createssignificant opportunities for resource sharing and efficient transfer of bestpractices across different industries. For more information on CarmichaelInternational Services please refer to our website athttp://www.carmnet.com/home/about-us/. Responsibilities: This position is responsible for, but notlimited to, the following: + Set up operations procedures in compliance with company processes, the CBP and customer requirements + Monitor and review entries to ensure CBP requirements are met + Problem solving and research for CBP and PGA requirements + Facilitate staff training in operating system, trade requirement, PGA and government regulations + Facilitate on-boarding of new clients and operations team members + Ensure new clients are set up correctly and subsequently communicate the process to the team + Assist staff with problem solving + Research OGA and Customs regulations, requirements on special commodity and entries as needed + Read & respond to e-mails and identify possible problem shipments or special urgent shipment requests, including special projects + Monitor department work load + Work with I.T. for special reports + Manage administrative duties for the branch + Work with sales on new business opportunities + Manage the financial results **Qualifications** Qualifications: + Bachelor's Degree or equivalent work experience + Customs brokerage license + Minimum 10 yrs of import brokerage classification, traffic, other government agency experience preferred, entry experience + Excellent leadership + Excellent communication + Problem solving skill + Tolerance of ambiguity + Organization and planning + Commitment to tasks + Motivating and developing staff Additional Knowledge, Skills andAbilities + Teamwork - showing a commitment to teamwork and collaboration + Respect - extending dignity and respect to all people + Integrity - fostering trust and a positive work environment + Innovation - bringing creativity to the workplace + Customer Focus - achieving Company, department, and personal goals through a strong customer focus **Job:** Logistics **Primary Location:** US-NC-Charlotte **Work Locations** USA Charlotte - Carmichael(3305) 5550 77 Center Dr Suite 175 Charlotte,28217 **Organization** Carmichael **Job Schedule** Full-time **Job Type** Standard **Travel** No**Req ID:** 190001LXThe company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age (40 and over), medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.
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Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.
Direct or coordinate production, processing, distribution, or marketing activities of industrial organizations.
Develop or implement production tracking or quality control systems, analyzing production, quality control, maintenance, or other operational reports to detect production problems.
Review operations and confer with technical or administrative staff to resolve production or processing problems.
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
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