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Manager job

CalAmpIndianapolis, IN
CalAmp jobs

Company

Salary

Skills

Benefits

Company Description

Calamp is a multifaceted organisation that deals with telematics solutions in context of transforming and connecting global economy. It offers a variety of solutions in terms of Global Transportation & Logistics, Industrial Iot, Government & Municipalities, Connected Cars, K-12 Education, Etc. Its clients are generally ecommerce companies, financial firms, and other businesses. It has employed highly skilled workforce to provide apex services. It is continuously growing and it comes up with the innovative solutions keeping in view the changing needs and wants of the technology. The services are designed by focusing on the personalized and customized needs of its clients. It always prefers stakeholders’ satisfaction, and makes no compromise on service quality. All details, service guidelines, and career updates are provided on the site to avoid any discrepancies. This platform also provides a variety of career opportunities for job seekers. Jobs in various fields including etc can be found easily in the Career section.

Job Description

Based in beautiful Indianapolis, IN we are CalAmp, the pure-play pioneering leader of the Connected Car, Connected Truck and broader Internet of Things (IoT) marketplace. Currently, we are seeking a Customer Success Manager with at least 2-4 years of Experience. This is an exciting opportunity for those who wish to work for a stable, well-established company that builds transformational technologies within the revolutionary domain of IoT.

We believe that people are our greatest asset and we are committed to being an employer of choice in our industry. CalAmp offers an engaging and diverse work environment that permits our people to take pride in their contributions and share in the company’s success. Our employees can expect the space to showcase their talent, sharpen their skills, develop new capabilities, and be a part of a global team that develops revolutionary technologies. We proudly offer the stability and security of a large publicly-traded tech company without the rigidity and red tape.

In particular, we offer:

  • Meaningful work with the potential to disrupt an entire industry
  • Visionary leadership
  • Excellent compensation packages
  • Employees Stock Purchase Plan
  • An extensive suite of medical and retirement benefits
  • Flexible time off policy and accommodating work schedules
  • Education Assistance Program (Tuition Reimbursement)
  • Access to cutting-edge tools and technologies
  • Innovative, intelligent, collaborative teammates

Job Responsibilities: [Include assignments and tasks performed on a daily basis.]

·         Onboard the Customer

o   Coordinate post-sale kick-off, knowledge transfer and onboarding for new customers and/or pilots

o   Understand and establish the customer business objectives and success criteria to maximize adoption, self-sufficiency and business value for the customer

o   Ensure customers employ best practices and their CalAmp solution is optimized for maximum value

o   Educate customers on the value they are realizing from their CalAmp solution

o   Develop trusted relationships with customer stakeholders

·         Manage the Customer Relationship

o   Conduct regular meetings and/or QBRs with customers as necessary

o   Continuously monitor customer health and sentiment

o   Continuously assess customer progress toward stated goals and results

o   Own and drive cross-functional activities within CalAmp to deliver a successful outcome for the customer

o   Proactively address any issues that may affect customer satisfaction/retention

o   Propose, develop and lead the execution of corrective action plans for customers

·         Up-sell, Cross-sell and Renew

o   Identify opportunities to deliver greater value to the customer through expanded capabilities or portfolio additions of our products and services

o   Work closely with the CalAmp Sales Org to drive the up-sell/cross-sell or subscription renewal

o   Establish regular communications with CalAmp Sales Org to update them on the status of the customer

Must Haves

  • BS/BS or equivalent
  • 2 - 4 years continuous experience in customer/account management positions
  • Experience supporting and triaging complex SaaS software solutions
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
  • Demonstrated experience in building, managing or developing a team
  • Highly organized and experience actively managed a book of 30+ accounts
  • Experience adhering to KPIs and performance goals
  • Ability to quickly grasp and distinctly explain technological and business concepts
  • Experience creating detailed end-user documentation (Atlassian or Salesforce a plus)
  • Drive to provide top-level support in a fast-paced environment
  • Bias for action

If you are a talented Customer Success Manager with at least 2-4 years of experience and an interest in the Internet of Things domain, we want to speak with you. Interviews are occurring this week and next so apply now if interested.

Estimated annual salary
$60,635
average
Minimum
$30,380
Maximum
$101,799

TASKS

  • Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.
  • Direct or coordinate production, processing, distribution, or marketing activities of industrial organizations.
  • Develop or implement production tracking or quality control systems, analyzing production, quality control, maintenance, or other operational reports to detect production problems.
  • Review operations and confer with technical or administrative staff to resolve production or processing problems.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Tuition AssistanceRetirement Plan
Health Insurance
Employee Stock Purchase Plan

CalAmp

Type

Company - Public

Size

Medium

Revenue

$100M to $500M

Location

Irvine, CA

Industry

Computer/Internet

Founded

1981

CEO

Michael J. Burdiek

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