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Manager job

AncestryLehi, UT
Ancestry jobs

Company

Salary

Skills

Company Description

We’re a cutting-edge tech company with a very human mission—to help every person discover, preserve, and share the story of what led to them. Combining the rich information in family trees and historical records with the genetic details revealed in DNA, we create unique experiences that give people a new understanding of their lives, because connecting all the pieces of our family story can give us the deepest sense of who we are.

For more information on what we do and why you would want to work at Ancestry, visit our careers page:www.workforancestry.com

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means 

Job Description

Company Description

We’re a cutting-edge tech company with a very human mission—to help every person discover, preserve, and share the story of what led to them. Combining the rich information in family trees and historical records with the genetic details revealed in DNA, we create unique experiences that give people a new understanding of their lives, because connecting all the pieces of our family story can give us the deepest sense of who we are.

For more information on what we do and why you would want to work at Ancestry, visit our careers https://www.ancestry.com/corporate/careers/search-jobs

Job Description

Ancestry is looking for a/an Manager of Site Reliability and Availability] to join our Cloud Operations team. The Cloud Operations team is responsible for providing a robust infrastructure upon which Ancestry’s web sites run and for the day-to-day operations of that environment. As an Infrastructure Engineer on the Cloud Operations team you will be the key participant in our Incident Management team, managing and tracking the resolution of incidents that impact Ancestry’s millions of subscribers.

Our goal is to add two additional Infrastructure Engineers to our Cloud Operations team to facilitate root cause analysis, incident mitigation tracking, and provide/develop reporting and incident analysis processes to ensure Ancestry consumers have an even more reliable website.

Qualifications
What You’ll Do:
  • Coordinate and drive mitigation on-site impacting events
  • Work closely with development leaders and product owners to ensure that mitigations are prioritized and pushed through to resolution.
  • Manage reporting of site-wide availability
  • Manage the assessment of root cause and ensure transparency in reporting of those issues
  • Work with Site Reliability Engineering team members to assess the flow of site impacting incidents, document the known variables and work with other incident management team members to track and report on open issues.
  • You’ll be physically involved in all site impacting incidents, follow-up incident review meetings, weekly reporting sessions and root, cause reporting.
  • You’ll be working with all development teams and other members of the Cloud Operations team
  • Infrastructure engineering supports all consumer site objectives ensuring that a reliable, consistent level of service is available to infrastructure customers and IT service consumers—both human and machine.
  • Who You Are / Requirements:
  • Experience with operational practices in a cloud infrastructure environment.
  • Experience in the developing, planning, implementing, and supporting solutions developed for Operations.
  • Experience with infrastructure and application monitoring technologies, packaged or any open source solutions.
  • Familiarity with ITIL processes including capacity and change management.
  • Familiarity with SOX and PCI compliance.
  • Strong innovative and analytical skill. A self-starter.
  • Utility computing and cloud computing technology knowledge highly desirable.
  • Basic understanding of networking technologies and network monitoring techniques.
  • Basic understanding of storage technologies, applications and monitoring techniques. NAS/SAN experience is helpful.
  • Basic understanding of database monitoring techniques (MS SQL server, My SQL).
  • Responsible for appropriate levels of quality on owned deliverables.
  • Works effectively in a fast-paced environment. Performs multiple tasks concurrently on tight timelines.
  • Quickly gain basic understanding or working knowledge in technical areas they are not familiar with, as needed to effectively perform their job
  • Solves complex problems and deals with a variety of variables in situations where only limited standardization exists.
  • BS/MS in Computer Science or related field or equivalent
  • 5-7 years experience requested.
  • 3-5 years experience in site reliability related activities
  • Skilled in all requirements which go into planning efforts with stakeholders and IT groups.
  • Skilled in working with project teams (operation teams) to understand business needs, and also in working with engineers to understand all technical requirements
  • Have developed project outlines and/or have developed new alerts and monitoring techniques
  • Must love analysis and reporting on operational metrics to understand site performance and to ensure success in process improvements.
  • Understanding of full-stack operations
  • Understanding of tracking and reporting processes
  • Additional Information

    Ancestry is a profitable, growing company with a positive, high-energy environment. Together, our dedicated teams are harnessing the power of technology and using it to simplify the way people connect with their families and their unique legacies. Our work environment is fast-paced and challenging, but also extremely exciting. You’ll work with a team of passionate, engaged individuals. We offer excellent benefits and a competitive compensation package. For additional information, regarding our benefits and career information, please visit our website at http://ancestry.com/careersAncestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, and medical conditions related thereto), sexual orientation, gender, gender identity and expression, age (40 and older), mental or physical disability (including HIV and AIDS), medical condition (cancer and genetic characteristics), veteran status, citizenship, marital status, genetic information, or any other basis that is prohibited by applicable law. The Company also makes reasonable accommodations to applicants or employees with qualifying disabilities who request them and who otherwise meet the requirements of applicable law. If you would like to request an accommodation during the application process, please contact our Director of Recruiting. All job offers are contingent on a background check screen that complies with applicable law. For San Francisco office candidates, Ancestry will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco's Fair Chance Ordinance.

    #LI-Post

    #GDSponsored

    #sitereliability

    Estimated annual salary
    $49,168
    average
    Minimum
    $24,635
    Maximum
    $82,548

    TASKS

    • Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.
    • Direct or coordinate production, processing, distribution, or marketing activities of industrial organizations.
    • Develop or implement production tracking or quality control systems, analyzing production, quality control, maintenance, or other operational reports to detect production problems.
    • Review operations and confer with technical or administrative staff to resolve production or processing problems.

    SKILLS

    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
    • SpeakingTalking to others to convey information effectively.

    KNOWLEDGE

    • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    Ancestry

    Type

    Company - Private

    Size

    Large

    Revenue

    $500M to $1B

    Location

    1300 West Traverse Pkwy.Lehi, UT, 84043and others

    Industry

    Computer/Internet

    Founded

    1983

    CEO

    Tim Sullivan

    Job Filters

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    Closed Job Filters

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    JOB DESCRIPTION About Ancestry: When you join Ancestry, you join our family tree. Backed by history, science, and technology, were creating a new world of connection, innovation, and understanding.Read more
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    Design Strategist, InternAncestrySan Francisco, CA
    Design Strategist, Intern - San Francisco, CA - Find jobsCompany reviewsFind salaries Upload your resume Sign in| Employers / Post Job whatjob title, keywords, or company wherecity, state, or zip codeRead more
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