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JM Family Enterprises jobs

Company

Salary

Skills

Benefits

Company Description

JM Family Enterprises is a privately held company with $16 billion in revenue and more than 4,200 associates. It was founded by Jim Moran in 1968 and has a strong culture and core values. JM Family is in the business of helping others succeed and is investing in the companies, associates, and communities. The family of the company includes Southeast Toyota Distributors, JM&A, World Omni Financial Corp, and JM Lexus. JM Family has earned various awards for its culture, products, and services and served 23 years with Fortune's 100 Best Companies. JM Family is driven by exceptional Customer service as the employees of the company are reserve 24/7 in solving clients' problems.

Job Description

JM Lexus is the only automotive dealership owned and operated by JM Family Enterprises. As a South Florida Lexus Plus store, we offer a negotiation-free environment where guests experience a single point of contact providing a seamless, transparent, and personalized sales and service experience. Seeking a Career with JM Lexus? As an Associate, you will be an integral part of delivering the JM Lexus Plus experience. You will benefit from our medical/dental/vision, 401K and annual bonus/ profit sharing programs. Flexible work schedules help associates balance work and life while competitive pay plans include salary and bonus programs for all sales and service associates. Our on-site amenities include a state-of-the-art gym, locker rooms with showers, cafe services, game room, massage lottery, Lexus/Toyota vehicle discounts and more. 

JM Lexus is currently seeking top talent as a Sales Manager. We invite you to join us as we transform the South Florida luxury automotive industry!  As a new Associate, you will be an integral part of delivering the JM Lexus Plus customer experience. Imagine working in a negotiation-free environment, where you will serve as our guest’s single point of contact providing a Seamless, Transparent, Personalized experience that will Delight!

The Sales Manager serves as our customer's single-point-of-contact throughout our sales process, as well as serving as a Lexus Plus experience ambassador to all of our guests.

How You’d Spend Your Day:

  • Customer Experience: Delivering our World Class Lexus Plus experience of Seamlessness, Transparency, Delight, and Personalization by having passion for our Lexus Plus initiative.
  • Greeting our Customers: Delivering our Lexus Plus greeting and creating expectations for a transparent, seamless, negotiation-free experience.
  • Facilitating the Sales Process:  Conducting the initial needs assessment with our guest, initiating the appraisal process with the Team Leader, assisting our guest in selecting a vehicle, assisting in the test drive process, presenting Finance and Insurance options, providing feedback on trade value to our guest, initiating all deals in our in-house technology (CRM), offering vehicle accessory options and completing all transactions.
  • Delivery/Follow up: Completing the delivery checklist via tablet, completing the data entry process for delivery, acclimating our guest to the functions and benefits of the vehicle they purchased, going over the vehicle technology with the guest. Scheduling the first service appointment, if applicable. After sale, following up and setting the expectation for our Lexus Plus Survey.        
  • Cultivating your Business: Managing customer leads, making outbound calls to bring in new business.
  • Ongoing Training and Professional growth: Completing ongoing regulatory dealership certification, training on Finance and Insurance Compliance, attending skill building training, completing Lexus sales and delivery certifications, attending all JM Family required training.
  • Supporting our Team Culture:  Exemplifying and living our JM Family values and helping keep our culture strong. Working, communicating and cooperating as a team to achieve organizational goals and objectives.

About you:

  • High School Diploma or equivalent;
  • Minimum of 2 years of Sales and/or Customer Service experience preferred.
  • Car experience is not necessary! 
  • Valid driver's license required.
  • Willing and able to provide exceptional customer service.
  • A motivated, career oriented individual excels quickly in our culture and environment.
  • Outstanding communication skills, both written and verbal; must be able to effectively present products and services to our guests.
  • Must have proficient user knowledge of Apple, Windows and/or Samsung technology/products  (i.e. iPad, Surface tablet).
  • Must be able to represent and adhere to our core values of Communication, Cooperation, Consideration, Accountability, and Innovation.
  • Comfortable with multitasking and working in a fast paced environment.
  • Have the natural ability for questioning processes and identify inefficiencies in the sales process; a Curious mind.
  • Professional appearance required at all times.
  • Must be able to be flexible regarding work schedules, including nights and weekends.
Estimated annual salary
$60,476
average
Minimum
$30,301
Maximum
$101,532

TASKS

  • Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.
  • Direct or coordinate production, processing, distribution, or marketing activities of industrial organizations.
  • Develop or implement production tracking or quality control systems, analyzing production, quality control, maintenance, or other operational reports to detect production problems.
  • Review operations and confer with technical or administrative staff to resolve production or processing problems.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Life InsuranceVision InsuranceGym Membership
401K PlanReduced or Flexible HoursDental Insurance
Health InsuranceProfit Sharing

JM Family Enterprises

Type

Company - Private

Size

Large

Revenue

Over $10B

Location

Multiple locations

Industry

Motor Vehicle Retailers
Motor Vehicle Wholesalers

Founded

1968

CEO

Colin Brown

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Sr. Accounting AnalystJM Family EnterprisesDeerfield Beach, FL
Overview: JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $18 billion in revenue and more than 5,000 associates. Rooted in automotive and united in its strong culture and core values, JM...Read more
Senior Manager, Executive SearchJM Family EnterprisesDeerfield Beach, FL
Overview: JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $18 billion in revenue and more than 5,000 associates. Rooted in automotive and united in its strong culture and core values, JM...Read more
Direct Investments, DirectorJM Family Enterprises, Inc.Deerfield Beach, FL
Overview About JM Family Enterprises, Inc. JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $18 billion in revenue and more than...Read more
Senior IT AuditorJM Family EnterprisesDeerfield Beach, FL
Overview About JM Family Enterprises, Inc. JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $18 billion in revenue and more than 5,000 associates. Rooted in automotive and united in its...Read more
DevSecOps- Software Development Lifecycle LeadJM Family EnterprisesDeerfield Beach, FL
Overview About JM Family Enterprises, Inc. JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $18 billion in revenue and more than 4,700 associates. Rooted in automotive and united in its...Read more
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