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Highgate Hotels jobs

Company

Salary

Skills

Company Description

Highgate Hotels is a hospitality investment and management company. Headquartered in Irving, TX, the company is present in U.S. gateway markets (New York, Boston, Miami, San Francisco, and more) as well as in key European markets. Highgate Hotels offers guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. As an employer, Highgate Hotels fosters an inspiring and inclusive culture with opportunities for career growth, inspiring leadership, and career switch possibilities. If you are passionate about hospitality, the company invites you to consider its open opportunities for your next career move. Your work will be rewarded with a competitive benefits package.

Job Description

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has a key presence in Barcelona. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.


 

Hilton Cabana Miami Beach is a brand-new oceanfront hotel that debuted on Miami Beach in June 2014. This upscale, Art Deco style ten-story hotel is located on famous Collins Avenue at 63rd Street and includes Cabana style buildings and 119 feet of beach front property – offering direct access to the Atlantic Ocean. Convenient to all that South Florida has to offer, the hotel offers 231 brand-new guestrooms with modern amenities plus chic onsite facilities.


Full-Time

The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.


  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.  Follow up to ensure guest satisfaction.
  • Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's.
  • Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel  standards.
  • Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
  • Assist in maintaining and controlling all housekeeping equipment.
  • Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
  • Ensure that large guestroom turns are managed efficiently.
  • Ensure consistency with departmental opening and closing procedures.
  • Carry a pager at all times.
  • Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's.
  • Develop employee morale and ensure training of Housekeeping personnel.
  • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
  • Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival.
  • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards.
  • Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
  • Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
  • Ensure guest privacy and security through correctly following Highgate Hotel procedures.
  • Monitor work orders and submit to Engineering according to hotel procedures.  Follow up on work orders to ensure completion.
  • Conduct pre-shift meetings for room attendants and housemen.
  • Respond to emergency situations using information contained in MSD sheets.  Keep MSD sheets current and easily available.
  • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
  • Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
  • Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Ensure implementation of all Highgate Hotel policies and house rules.  Understand hospitality terms.
  • Ensure sign off of all Service Standards by Position competencies for Housekeeping staff.
  • Operate pagers and radios efficiently and professionally in communicating with hotel staff.  Ensure the proper use of radio etiquette within the department.
  • Manage and organize large turn days (including group check-ins or check-outs).
  • Monitor out-of-order, out-of-service, discrepant and show rooms.
  • Must maintain constant communication with Guest Services.
  • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
  • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.
  • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
  • Maintain key control system for house keys.
  • Ensure participation within department for monthly Highgate Hotel team meeting.
  • Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.
  • Monitor all V.I.P.'s, special guests and requests.
  • Review Housekeeping log book and Guest Request log on a daily basis.
  • Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
  • Use the telephone and computer system for reporting and verifying room status.
  • Record all valet laundry for valet cleaners.  Check and review incoming laundry at end of day to ensure all items have been returned.
  • Properly store, secure and issue supplies as needed to meet business demands.
  • Ensure completion of regular maintenance and cleaning projects on a biannual basis.
  • Ensure overall guest satisfaction.

  • At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience.
  • Supervisory experience required.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.
  • Long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Estimated annual salary
$60,476
average
Minimum
$30,301
Maximum
$101,532

TASKS

  • Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.
  • Direct or coordinate production, processing, distribution, or marketing activities of industrial organizations.
  • Develop or implement production tracking or quality control systems, analyzing production, quality control, maintenance, or other operational reports to detect production problems.
  • Review operations and confer with technical or administrative staff to resolve production or processing problems.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Highgate Hotels

Type

Company - Private

Size

Large

Revenue

$25M to $50M

Location

Multiple locations

Industry

Franchise Hotels

Founded

1988

CEO

Steve Barick

Job Filters

Room AttendantHighgate Hotels, LPPhoenix, AZ
EMPLOYMENT STATUS Full-Time OVERVIEW The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. RESPONSIBILITIES * Thoroughly clean guestrooms according to...Read more
Director of EngineeringHighgate Hotels, LPTucson, AZ
EMPLOYMENT STATUS Full-Time OVERVIEW The Director of Engineering is responsible for all administrative, financial and operating aspects of the hotel as they directly relate to the engineering division. He/she is responsible for the safe and profitable...Read more
Front Desk AgentHighgate Hotels, LPPhoenix, AZ
EMPLOYMENT STATUS Full-Time OVERVIEW The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy...Read more
HVAC Maintenance EngineerHighgate Hotels, LPPhoenix, AZ
EMPLOYMENT STATUS Full-Time OVERVIEW The Engineer, Level 1, is responsible for ensuring that the property is maintained in the best possible condition at all times with the least amount of inconvenience to customers and employees. RESPONSIBILITIES * Make...Read more
PM Hotel Maintenance EngineerHighgate Hotels, LPPhoenix, AZ
EMPLOYMENT STATUS Full-Time OVERVIEW The PM Maintenance Engineer is responsible for ensuring that the property is maintained in the best possible condition at all times with the least amount of inconvenience to customers and employees. RESPONSIBILITIES...Read more

Closed Job Filters

Night AuditorHighgate HotelsLong Beach, CA
Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gatewayRead more
Kitchen ManagerHighgate HotelsNew York, NY
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including NewRead more
Revenue InternHighgate HotelsNew York, NY
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including NewRead more
General ManagerHighgate HotelsAtlanta, GA
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including NewRead more
Executive Meeting ManagerHighgate HotelsNew York, NY
Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gatewayRead more
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