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Manager job

CalAmpRichardson, TX
CalAmp jobs

Company

Salary

Skills

Benefits

Company Description

Calamp is a multifaceted organisation that deals with telematics solutions in context of transforming and connecting global economy. It offers a variety of solutions in terms of Global Transportation & Logistics, Industrial Iot, Government & Municipalities, Connected Cars, K-12 Education, Etc. Its clients are generally ecommerce companies, financial firms, and other businesses. It has employed highly skilled workforce to provide apex services. It is continuously growing and it comes up with the innovative solutions keeping in view the changing needs and wants of the technology. The services are designed by focusing on the personalized and customized needs of its clients. It always prefers stakeholders’ satisfaction, and makes no compromise on service quality. All details, service guidelines, and career updates are provided on the site to avoid any discrepancies. This platform also provides a variety of career opportunities for job seekers. Jobs in various fields including etc can be found easily in the Career section.

Job Description

Based in beautiful Richardson, Texas, we are CalAmp, the pure-play pioneering leader of the Connected Car, Connected Truck and broader Internet of Things (IoT) marketplace. Currently, we are seeking a Command Center Manager with at least 5 years of Experience. This is an exciting opportunity for those who wish to work for a stable, well-established company that builds transformational technologies within the revolutionary domain of IoT.

We believe that people are our greatest asset and we are committed to being an employer of choice in our industry. CalAmp offers an engaging and diverse work environment that permits our people to take pride in their contributions and share in the company’s success. Our employees can expect the space to showcase their talent, sharpen their skills, develop new capabilities, and be a part of a global team that develops revolutionary technologies. We proudly offer the stability and security of a large publicly-traded tech company without the rigidity and red tape.

In particular, we offer:

  • Meaningful work with the potential to disrupt an entire industry
  • Visionary leadership
  • Excellent compensation packages
  • Employees Stock Purchase Plan
  • An extensive suite of medical and retirement benefits
  • Flexible time off policy and accommodating work schedules
  • Education Assistance Program (Tuition Reimbursement)
  • Access to cutting-edge tools and technologies
  • Innovative, intelligent, collaborative teammates

The Global Command Center requires an experienced leader with the background and credentials needed to effectively oversee the execution, administration, and operation of Technical, Administrative, Stolen Vehicle and Incident Response communications.   The Global Command Center frequently has direct contact with Law Enforcement agencies or Public Safety / Service personnel and it is imperative that communication and process is flawless during those instances. The Global Command Center Manager will lead its 24/7/365 operations, servicing both internal and external customers globally.

The Global Command Center Manager will be responsible for directing and overseeing the day to day operations of the Command Center and will be the primary interface between the GCC and internal as well as external Law Enforcement. Maintain knowledge of the operations center’s standard operating procedures, post orders, policies and protocols. Maintain operational logs and conduct daily shift checklists and handover reports. Collect operational data, analyze and take appropriate corrective actions when required. Ensure all forms of communications, such as emails, phone conversations, and client interactions are all conducted in a confidential, courteous and professional manner and documented appropriately. The Manager also acts as the interface between management and agents and delivers information about business direction and department goals to the team. Additionally, the Manager will be responsible for leading the team and ensuring all related activities are completed with urgency and care.

  • Responsible for the supervision, guidance and mentoring of Global Command Center Agents and Lead Agents.
  • Oversees day-to-day operations of the team, analyzing workflow, establishing priorities, developing standards and setting deadlines.
  • Ensures all shifts are appropriately staffed 24 hours per day, 7 days a week, and all authorized positions are filled as soon as possible.
  • Provides guidance to the team in handling difficult or complex problems and in resolving escalated complaints or disputes.
  • Partners with management in supervising team activities to ensure alignment of departmental goals and service levels.
  • Assists in developing the growth strategy for the command center including staffing, technology and system needs.
  • Promotes positive morale through team building efforts.
  • Tracks and reports status for projects and action items, ensuring timely and accurate completion.
  • Proactively identifies training needs and coordinates programs to help agents improve job skills.
  • Responsible to review application/service issues, service outages, procedural problems, and operational metrics with management.
  • Communicate corporate and departmental policies, procedures, and service standards in conjunction with management.
  • Reviews, analyzes and develops effective performance metrics for the team.
  • Assists the team as needed

Must Haves

  • At least 5 years of progressive Supervisory experience in 911/Public Safety Communications or Operations
  • Experience in incident response services.
  • Strong computer application (Microsoft Office, email, and etc.) and typing skills.
  • Familiarity with emergency communication protocols & processes
  • Ability to effectively coach and mentor team members
  • Exemplify skills and behaviors for team to emulate in handling all interactions and events
  • Proven ability to operate decisively in a fast-paced environment
  • Must be available to work scheduled shifts to ensure coverage
  • Experience with systematic problem analysis and problem-solving practices
  • Attention to detail and a sense of urgency.
  • Excellent verbal and written communication skills.
  • Ability to think quickly, multi-task, problem solve, prioritize and coordinate responses in a fast-paced work environment.
  • Ability to handle stressful situations calmly and effectively.
  • Ability to make decisions based on sound judgment and good reasoning.
  • Ability to learn and comprehend new computer or technical systems to manage the operations center.
  • Ability to lead and motivate teams.

Strong Pluses

  • NIMS/Incident Command System training highly desired.
  • APCO Public-Safety Leadership (RPL) certification.
  • NENA Emergency Number Professional (ENP).
  • Emergency Medical / Fire / Police Dispatch.
  • Bi-lingual (English & Spanish)
  • The ability to work with minimal supervision and as part of a team.
  • Bachelor’s degree in Public Safety, Public Administration, Emergency Services, Emergency Management or related field preferred.

If you are a talented Command Center Manager with at least 5 years of experience and an interest in the Internet of Things domain, we want to speak with you. Interviews are occurring this week and next so apply now if interested.

Estimated annual salary
$66,262
average
Minimum
$33,200
Maximum
$111,247

TASKS

  • Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.
  • Direct or coordinate production, processing, distribution, or marketing activities of industrial organizations.
  • Develop or implement production tracking or quality control systems, analyzing production, quality control, maintenance, or other operational reports to detect production problems.
  • Review operations and confer with technical or administrative staff to resolve production or processing problems.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Tuition AssistanceRetirement Plan
Health Insurance
Employee Stock Purchase Plan

CalAmp

Type

Company - Public

Size

Medium

Revenue

$100M to $500M

Location

Irvine, CA

Industry

Computer/Internet

Founded

1981

CEO

Michael J. Burdiek

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