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Manager - Underground Operations | Waterford job

MacAllister Machinery jobs




Job Description

Position is responsible for the management, coordination, and execution of all field operations for the Pump and Shoring Division, including slide rail, shoring, and pump. Scope of responsibilities include management and supervision of service and support staff, training of customer and MacAllister personnel, management of inventory and logistics, and safety for all P&S field activities.

  • Manages all slide rail projects, including coordination with sales and counter reps, quoting, inventory management, training, field installation, and safety.

  • Supervises field set ups for all shoring and pump installs including drilling, de-watering, and sewer bypass installations when required.

  • Responsible for technical training of sales and support staff on all operations including slide rail projects and P&S field installations.

  • Responsible for driving slide rail and dewatering revenue to help us meet budgeted goals.

  • Assists with shoring & pump inventory management and control including procurement, coordination, and logistics of all support parts needed for field operations.

  • Responsible for management of rental damage documentation, repairs, and customer billing.

  • Maintains and organizes the shoring & pump rental yard ensuring optimum efficiency and accurate inventory control.

  • Manages the diagnosis and repairs of shoring, pump, and slide rail equipment in the field.

  • Coordinates shop repairs and ensures proper documentation and paperwork is complete, including parts procurement and technician time sheets.

  • Leads in setting the example for MacAllister values at all times: customer focused, great team player, innovative, safely productive, respectful of others, balanced scorecard, continuously improving, well regarded.

  • Maintains company issued vehicles, equipment, tools, work areas, etc. by keeping them in good working order, clean, professional in appearance, and up to date with suggested maintenance.

  • Complete any and all special assignments or projects from manager on a timely basis

  • Safety Demonstrates, ensures, and promotes a safety culture at all times

  • Safety first culture

  • Work toward zero accidents

  • Report all accidents and near misses to supervisor

  • Actively participate in safety meetings

  • Keep tools in a good and safe condition (personal and company tools)

  • Wear safety glasses at all times while working in the shop and while working in the field, as well as any other personal protective equipment required such as steel toe boots etc.

  • Knowledge, skills and abilities typically acquired through a high school education or the equivalent with a technical background or additional training preferred, as provided through a vocational school with studies in diesel equipment repair.

  • 5 years of equipment service/support experience specifically with Shoring and/or Pumps.

  • 3-5 years of mechanical experience with heavy equipment preferably with a rental company or Caterpillar and/or in a position with a working knowledge of hydraulics, powertrain, electronic/electrical systems etc.

  • Good decision-making and creative thinking skills.

  • Good problem solving, diagnostic and troubleshooting skills with the ability to interpret and apply policies, procedures and guidelines and basic understanding of warranty administration.

  • Moderate computer skills, including experience using Microsoft Office. Moderate experience using data base systems.

  • Good customer service skills, basic prospecting skills and the ability to meet and/or exceed customer expectations.

  • Good listening and verbal communication skills.

  • A working knowledge of safety rules, laws and regulations concerning engine service, hydraulics, electrical, technical functions of various components and tooling procedures and capabilities.

  • Self-motivated with the ability to work with little supervision and achieve required goals and objectives.

  • The ability to work over time and weekends.

  • The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates and customers.

  • May be required to obtain a Class A Drivers License and/or CDL.

  • May be required to obtain an Indiana and/or Michigan DNR Well Drillers license


Any Duties and Responsibilities described within the Careers Page are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

Michigan CAT is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Equal Employment Opportunity is the Law

Equal Employment Opportunity is the Law Poster Supplement

Job ID: 2019-2862

Shift: 1st

External Company URL: https://www.michigancat.com/

Street: 2210 Scott Lake Rd.

Estimated annual salary


  • Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.
  • Direct or coordinate production, processing, distribution, or marketing activities of industrial organizations.
  • Develop or implement production tracking or quality control systems, analyzing production, quality control, maintenance, or other operational reports to detect production problems.
  • Review operations and confer with technical or administrative staff to resolve production or processing problems.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

MacAllister Machinery


Company - Private


1001 to 5000 employees


$1B to 2B


Indianapolis, IN


Business Services


Chris MacAllister

Closed Job Filters

Driver - UtilityMacAllister Machinery Co.Bloomington, IN
This position provides the service of delivering equipment in a safe, timely, efficient, and courteous manner.rnPrimary Responsibilities:rn+ Delivery and pickup of equipment for rental customersrn+Read more
Manager - Underground Operations | WaterfordMacAllister Machinery Co.Kalamazoo, MI
Position is responsible for the management, coordination, and execution of all field operations for the Pump and Shoring Division, including slide rail, shoring, and pump. Scope of responsibilitiesRead more
Technician - RentalMacAllister Machinery Co.Bloomington, IN
Overview This position will perform efficient and thorough mechanical repairs and or maintenance of all rental equipment in the shop. Responsibilities Primary Responsibilities: Perform basicRead more
Underground Shoring & Pump - Utility IMacAllister Machinery Co.Kalamazoo, MI
This position is primarily responsible to perform the operations associated with the installation/assembly and removal/disassembly of Pumps, Suction and Discharge Equipment. Primary Responsibilities:Read more
Technician - Rental Services Class C - MichiganMacAllister Machinery Co.Galesburg, MI
Technician performs mechanical services on new and used equipment in the service shop area. Position is responsible for testing, repairing and rebuilding equipment. Additional responsibilitiesRead more
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