Duff & Phelps, a Kroll Business, is a New York-based worldwide financial consulting organization. Since its inception in 1932, Duff & Phelps has added more than 30 complimentary firms to its portfolio, including the 2018 acquisition of Kroll. William Duff and George Phelps created the original Duff & Phelps in 1932. Duff & Phelps, A Kroll Company, has assisted clients in making sound judgments in valuation, real estate, taxation and transfer pricing, litigation, M&A advising, and other business transactions. They have a work environment that is based on the principles of integrity, teamwork, commitment, respect, and accountability. Employees are offered market competitive salaries in addition to perks and benefits. Currently, they have vacancies available for Marketing Manager, Staff Accountant, Analyst Merger and Acquisitions.
Prime Clerk, a division of Duff & Phelps, is the leading global provider of complex claims administration and business services. Through our proprietary technology platforms and industry experts, we provide a full suite of claims administration services, leading notice media solutions, a robust business services platform and unrivaled subject matter expertise in global corporate actions. As a division of Duff & Phelps, Prime Clerk and its affiliates employ more than 3,500 employees in over 70 offices around the world.
This individual will join a team executing numerous client service responsibilities related to administering large chapter 11 cases.
The Quality Assurance/Case Support Group is part of the company’s Business Operations and Controls Department.
This is a mid-level position with potential for growth and significant client contact.
The ideal candidate will be a proactive and meticulous critical thinker. Candidate must be detail oriented, work at a good pace, be able to work independently and willing to work long hours (as necessary).
While this position requires training across all four divisions in the Quality Assurance/Case Support group, the position will provide the candidate with an opportunity to focus on Communications. Each division supports Prime Clerk’s Consulting and Solicitation Departments and the candidate will receive training on all relevant tasks. Experience working with call centers and in customer support are an advantage.
The Managing Consultant focusing on Communications will perform functions, including the following:
Support the Senior Consultant(s) and Director(s) in all endeavors, including organizing and preparing the communications center for case filings and communications special projects
Assist management with day-to-day communication center operations and planning
Train staff to ensure that the communication center is meeting the needs of our clients
Monitor communication center team to ensure protocols and expectations are being met
Assist with coordinating work activities with other supervisors, managers and departments
Identify and escalate operational challenges using defined processes and judgment
Support interactions with the client (i.e., providing task or project data for messaging to client)
Undergraduate degree or equivalent work experience
3+ years experience of demonstrated performance in call centers or other customer-focused environment preferred
Excellent written, verbal and social communication skills highly desired
Strong attention to detail
Ability to work independently with minimal supervision
Flexibility with work schedule is a must - shifts will cover all hours of operations, including beyond ordinary business hours
Legal, financial or technology industry background a plus
Compensation package includes benefits, paid overtime, and a discretionary bonus.
In order to be considered for a position at Duff & Phelps, you must formally apply via careers.duffandphelps.jobs
Duff & Phelps is committed to providing equal opportunities in employment. We will not discriminate between applications for reason of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.