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Mass Markets, an MCI company, headquartered in Iowa City, IA, provides omni-channel, inbound customer service and outbound telesales B2B and B2C contact center services as well as digital customer experience solutions on behalf of clients from the Fortune 100 to emerging start-ups. Under its signature Anything-as-a-Service platform, Mass Markets provides a suite of services and technologies such as customer service, inside sales, market research, automated customer contact and back-office. The company currently employs 2,500 people across 8 contact centers, but the business is growing. If you are ready to become a member of a fast-developing organization, it is an exciting time to join, whether you are pursuing a career in inbound customer service, outbound sales, information technology, human resources, or operations management. When you are part of the Mass Markets team, you are part of a legacy of hardworking, creative and fun people who drive to make an impact every day. When it comes to benefits, Mass Markets aims to provide you with options that meet your goals.

Company - Private
$10M to $25M
Medium
Multiple locations
Software Publishing Companies
2003
Anthony Marlowe
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Mass Markets Reviews and Ratings

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CSR
Iowa City, IA - December 1, 2021
Horrible except one supervisor.
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1
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1
Culture and Values
Training and floor training horrible. No help. Worked a Saturday and everyone left and I had 60 calls in queue. The end.

Pros and Cons
Some people were friendly.
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Discussion about Mass Markets

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When was Mass Markets founded?
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Liam Brown3 years ago
2003.
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What industry does Mass Markets belong to?
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Sophie Hayes3 years ago
Marketing/Advertising/PR, Computer/Internet.
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What’s the main location of Mass Markets?
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Benjamin Gardner3 years ago
It’s Iowa City, IA.
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What is the annual revenue of Mass Markets?
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Sophie Hayes3 years ago
$10m to $25m.
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Who is the CEO of Mass Markets?
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Benjamin Gardner3 years ago
Anthony Marlowe.
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What is the mission of Mass Markets?
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Benjamin Gardner3 years ago
"OUR MISSIONOur mission is to create a company that employees love, a brand customers trust, an organization that challenges the status quo. Growth powered by performance.OUR VISIONOur vision is to grow to be the premier provider USA based anyting-as-a-service, outsourced contact center services, technology and business process support.".
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