Mechanical Claims Analyst job

JM&A Group is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. For nearly 40 years, the company has helped automobile dealers achieve unsurpassed levels of performance. JM&A Group provides more than 3,800 dealerships with a variety of products and services, such as new and used vehicle protection plans, pre-paid maintenance plans and GAP protection programs. Among JM&A Group's competitive advantages is its robust training and consulting services for F&I professionals, and the company is actively evolving to meet consumer preferences to remain a market leader and a partner of choice.

JM&A Group (JM&A) is one of the largest independent providers of finance and insurance (F&I) products in the automotive industry. We also offer training and consulting to various automotive clients.

Fidelity Warranty Services, Inc. (FWS), a subsidiary of JM&A is a major provider of extended service contracts and pre-paid maintenance contracts for virtually all vehicle makes and models. It is the largest provider of service contracts in Florida and one of the largest in the nation. Its popular Toyota Certified program covers Southeast Toyota Distributors dealerships' Toyota cars, trucks and vans. In addition, the company's Gold Check Certified® program, available to dealerships throughout the U.S., offers a complete used vehicle-marketing system.

FWS is currently hiring Mechanical Claims Analysts. The ideal candidate will have experience as an automobile technician from a dealership or repair facility.

Responsibilities will include but not limited to:

• Reviewing, analyzing, investigating and authorizing mechanical claims pertaining to a wide range of established contract guidelines.
• Determining the appropriate authorization amount based on contract guidelines via the use of good judgment combined with mechanical knowledge in each situation.
• Must be able to communicate effectively by telephone with retail and wholesale customers, repair facilities, and non-related parties using required customer service skills.
• Use multiple computer programs to process claims, review policies and procedures, labor times, and retrieve documents
• Utilize AllData, Mitchell and other Labor Guides to obtain labor times for specific mechanical repairs

This is a local position. No relocation benefits will be offered.

Requirements:

• High school diploma or GED required, Technical training or Bachelor's Degree a plus
• Must have 3 or more years of hands-on automotive repair or equivalent automotive technical experience.
• Comprehensive understanding of standard automotive diagnostic and repair procedures
• Superior verbal and written communication skills
• Customer behavior understanding and problem resolution skills
• Strong familiarity with Microsoft applications
• Time and priority management
• Understanding of automotive technology, ASE or equivalent Manufacturer certification preferred
• Understanding of JM&A Products and Services a plus
• Bilingual (Spanish & English) candidates preferred