Member Experience Associate job

Exhibits AAA guiding principles and core values

Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

Overcomes obstacles that create barriers to Team Member or branch efforts

Identifies process improvement opportunities and proposes solutions

Acts as an agent for change while promoting AAA’s guiding principles and core values

Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

Accuracy and comfort handling money, making change, balancing cash drawer.

Good computer skills, proficient in both reading and basic arithmetic.

Good written and verbal communication skills in person and over the phone.

Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

HS Diploma or GED required

Two years of sales or customer service experience required

Experience working with sales and service standards and goals

Current & valid Driver's License with clean history may be required

Bonding and fingerprinting may be required

P&C licensing may be required