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Member Experience Associate job

AAA MountainWestBozeman, MT
AAA MountainWest jobs

Company

Skills

Benefits

Company Description

AAA MountainWest is a not-revenue driven firm of clubs providing services in excess of 50 million individuals in America and Canada. AAA MW was established in the year 1902. The company is providing these services from 1927. It has assisted its clientele with making the most of their vehicles while meeting their protection, travel arranging and roadside assistance. The Club is providing services to a gigantic number of individuals I-e in excess of 180,000 in Montana, Wyoming, and Alaska. In addition, the outlets of the company operating in Billings, Bozeman, Great Falls, Kalispell, Missoula, Hamilton, Cheyenne, Anchorage, and Helena are also providing remarkable services to the customers. AAA MountainWest gives roadside assistance, insurance and travel requirements, auto glass repairing and financial services to the individuals and general society. Steer by an unequivocal obligation to plan and secure the individuals on their excursion through life in the Mountain West.

Job Description

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why work for us?

  • Benefits – Access to Medical, Dental, and Vision program and more!
  • 401k Matching – $1 for $1 company match up to 6% of pay
  • Annual Incentive Plan – Eligibility to participate in AAA annual bonus plan
  • Paid Time Off – Accrual of 17 PTO days your first year, nine paid holidays annually, and 24 hours earmarked for volunteer activities
  • Essential Functions:

  • Exhibits AAA guiding principles and core values

  • Performs routine sales, service and operational functions for AAA Members including; DMV, cashiering, auto travel, notary and insurance sales support, with expectations for maintaining required standards, policies and procedures

  • Understands and actively promotes products and services to achieve individual goals in support of meeting organization goals and objectives 

  • Overcomes obstacles that create barriers to Team Member or branch efforts

  • Identifies process improvement opportunities and proposes solutions

  • Acts as an agent for change while promoting AAA’s guiding principles and core values

  • Knowledge/Skills/Abilities:

  • Demonstrates sales and service skills. Able to effectively interact, face-to-face, with new, prospective and existing Members.

  • Accuracy and comfort handling money, making change, balancing cash drawer.

  • Good computer skills, proficient in both reading and basic arithmetic.

  • Good written and verbal communication skills in person and over the phone.

  • Ability to multitask in response to requests, requirements and Member/Team Member expectations. Ability to accept feedback and correct course as necessary.

  • Experience & Licenses/Certifications:

  • HS Diploma or GED required

  • Two years of sales or customer service experience required

  • Experience working with sales and service standards and goals

  • Current & valid Driver's License with clean history may be required

  • Bonding and fingerprinting may be required

  • P&C licensing may be required

  • Work Environment/Physical Requirements:

    Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation may be required for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. May be required to work in one or more locations in a defined service area. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

    TASKS

    • Analyze and understand the local and national implications of proposed legislation.
    • Appoint nominees to leadership posts, or approve such appointments.
    • Confer with colleagues to formulate positions and strategies pertaining to pending issues.
    • Debate the merits of proposals and bill amendments during floor sessions, following the appropriate rules of procedure.
        Health Insurance401K Plan
        Dental InsuranceVacation & Paid Time Off
        Paid HolidaysVision Insurance

        AAA MountainWest

        Type

        Company - Public

        Size

        Small

        Revenue

        $10M to $25M

        Location

        Multiple locations

        Founded

        1902

        CEO

        Todd Burger

        Job Filters

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