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Member Services Representative job

myHR PartnerBethlehem, PA
myHR Partner jobs

Company

Salary

Skills

Benefits

Job Description

Description

Do you love connecting with people? NACE is seeking a customer services minded, collaborative Member Services Representative . You will interact with current, prospective, and lapsed members to explain the benefits and value of NACE products. We pride ourselves on our strong relationships with our members! Use your world class customer service and communication skills to educate and engage leaders in business and higher education in a culture that is passionate about education.

About Us and What We Offer You: 

The National Association of Colleges and Employers (NACE) is the foremost provider of professional development and educational programs related to the career development and hiring of the college educated. 

NACE is the leading voice on emerging issues and trends; a vital professional network for learning and benchmarking; and a trusted source for knowledge, standards, competencies for professional practice, and advocacy pertinent to workforce policy issues. Visit www.naceweb.org to learn more. 

NACE employees receive a competitive salary and enjoy a work environment that values collaboration, innovation, and excellence. Additionally, employees receive an extremely robust benefits package, including: 

  • Generous paid time off and vacation time 
  • Flexible work schedule for those who have earned it 
  • 401(k) with company match 
  • Generous medical, dental and vision plan (no premium for employee-only coverage and extremely reasonable rates for family coverage)
  • Company provided short-term and long-term disability 
  • Company provided life insurance equal to two times annual salary
  • Responsibilities:

  • Provide customer service support for new, existing, lapsed and prospective members on NACE products.
  • Execute outreach calls for NACE engagement campaigns.
  • Perform member benefit overviews via Zoom.
  • Make product and services recommendations based on member needs.
  • Process orders for products, services, & membership.
  • Perform database maintenance in Aptify.
  • Conduct testing for database changes and new features.Prepare materials for new member kits.
  • Manage internal mail distribution, mail purchased products and ship event materials.
  • Oversee operation of mail equipment and generate daily/monthly reports.
  • Maintain inventory of NACE printed materials.
  • Main point of contact for reception and serve as backup for organizational phone.
  • Qualifications:

  • A Bachelor’s degree is preferred but not required. Equivalent work experience will be considered in lieu of education
  • Intermediate knowledge of Microsoft Outlook, Word, and Excel. Proficiency in Aptify is preferred.
  • 3-5 years’ experience in a high touch customer service environment.
  • Excellent Communication and business writing skills to interact with staff, members and subscribers.
  • Enjoy extensive sales-focused phone contact.
  • Capability of analyzing processes and make suggestions for improvement.
  • Attention to detail to ensure integrity of data.
  • Ability to work independently yet function positively within a team.
  • Strong organizational skills.
  • HOW TO APPLY:

    To be considered for this opening, applicants MUST submit:

  • An up-to-date resume and brief cover letter outlining your experience for the position
  • Salary requirements
  • Estimated annual salary
    $30,533
    average
    Minimum
    $26,911
    Maximum
    $54,182

    TASKS

    • Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities.
    • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
    • Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit.
    • Perform teller duties as required.

    SKILLS

    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
    • SpeakingTalking to others to convey information effectively.

    KNOWLEDGE

    • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
    • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
    Dental InsuranceVision InsuranceReduced or Flexible Hours
    Vacation & Paid Time OffDisability InsuranceLife Insurance
    Health Insurance401K Plan

    myHR Partner

    Type

    Company - Private

    Size

    Small

    Revenue

    $5M to $10M

    Location

    7540 Windsor Dr. Ste. 310Allentown, PA, 18195

    Industry

    Human Resources

    Founded

    2002

    CEO

    Tina Hamilton

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