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Salary and Benefits

Member Services Representative
$33K-$40K / yr. (est.)
$33K
$36,851 / year
$41K
Average base salary
The salary information provided is based on data collected from various reliable sources and may vary depending on individual qualifications and other factors.

About Member Services Representative

What does a Member Services Representative do?

As Member Services Representatives, we are tasked with answering the incoming phone and email inquiries, concerns, or questions that are pertinent to a certain service offered by our company. We document to store the caller’s name, phone number, and exact issue with all the details provided by the customer. We forward this list to the sales department or managers based on the situation to implement changes in order to avoid this from happening in the future. We also provide basic information about the company such as policies, fees, benefits, processes as well as more details about the products/services offered.

Core tasks:

  • upsell new and existing customers on other services/products
  • resolve issues before escalating them to the manager

Insights

How Many Years of Experience Do Professionals Need Before Becoming Member Services Representative?
On average, people work 3-5 years in other positions prior to becoming a Member Services Representative.
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Member Services RepresentativeMiami, FL - 9 months ago
I don't see any problem with the infographic. 3-5 years in other positions is a reasonable timeframe to gain experience and explore different career opportunities before becoming a Member Services Representative. 👍
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Member Services RepresentativeSeattle, WA - 9 months ago
3-5 years in other positions? Come on! I'd rather jump straight into the role and learn on the job. Who needs all that extra time anyways? 🤷
How Long Do Member Services Representative Employees Typically Stay in Their Roles?
On average, Member Services Representatives works in this position for 3-5 years across multiple employers.
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Software EngineerSan Francisco, CA - 9 months ago
To avoid potential stagnation, I believe it's essential for professionals to explore various employers and industries. 🚀
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Construction WorkerHouston, TX - 9 months ago
With all due respect, the high turnover in the Member Services field reflects the lack of commitment and growth opportunities. 🏗
What Is the Job Hopper Score for Member Services Representative Employees?
Moderate job changes in Member Services Representative, showing some career movement without excessive turnover.
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Client Relations ManagerHouston, TX - 9 months ago
Honestly, this infographic oversimplifies the journey of a Member Services Rep. It fails to acknowledge the complexities and constant challenges that come with the job. 😤
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Service RepresentativeMiami, FL - 9 months ago
This image barely scratches the surface! There's so much more to the job than just moderate changes! 🔥

Career path

Path to job

Discover a Member Services Representative's areas of knowledge sorted by their majors.
Explore the list of higher education institutions that a Member Services Representative typically studied at.
Arizona State University-Tempe
Brigham Young University-Idaho

Path after job

Community

Demographics

What Is the Age and Gender Ratio of Member Services Representative Employees?
Gender ratio in Member Services Representative position: 0.417832709254202 Male and 0.582167290745798 Female. Age ratio in Member Services Representative position: 16-20: 25%, 21-30: 63%, 31-40: 8%, 41-50: 3%, 51-60: 1%, 60+: 0%. Member Services Representative position is predominantly female (58.2%) with the largest age group being 21-30 years old, followed by 16-20 years old.
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Member Services RepresentativePhoenix, AZ - 9 months ago
It's refreshing to see that young people are being employed in this industry and gaining valuable work experience! �
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Member Services RepresentativePhiladelphia, PA - 9 months ago
I'm a little surprised to see such a low percentage of people over 40 in this role. �

Workplaces

Who Are the Top Employers for Member Services Representative?
Top employers of Member Services Representative position: Farmers Insurance, Molina Healthcare, Navy Federal Credit Union. People who work in Member Services Representative position most typically go on to work for the Farmers Insurance.
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Member Services RepresentativeNew York City, NY - 9 months ago
Farmers Insurance is a great place to work, they provide extensive training for Member Services Reps and offer plenty of growth opportunities.
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Member Services RepresentativeHouston, TX - 9 months ago
I never heard good things about working for Farmers Insurance, I wouldn't recommend it as a Member Services Rep.
Farmers Insurance
Molina Healthcare
Navy Federal Credit Union
What Industries Does Member Services Representative Typically Have Experience In?
Industry Background: The most typical industries of Member Services Representative: Finance & Insurance, Religious / Grantmaking / Civic, Arts / Entertainment / Recreation, Health Care, Education. Member Services Representative employees most likely come from a Finance & Insurance industry background.
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Member Services RepresentativeHouston, TX - 9 months ago
Why are Member Services Representatives in healthcare paid less compared to other fields, while our job carries so much responsibility? 😷
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Member Services RepresentativePhiladelphia, PA - 9 months ago
Do Member Services Representatives in the education industry wish they had taken a different career path? I feel unfulfilled in this job sometimes... 🎓

Find your job as Member Services Representative

Discussion about Member Services Representative

Want to know more about Member Services Representative position?
Share your thoughts and ideas about Member Services Representative position with others in our community.
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How balanced is the gender diversity among people working as a Member Services Representative?
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Benjamin Gardner3 years ago
The women/men ratio is well balanced.
What is the most common age of a Member Services Representative?
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Liam Brown3 years ago
The typical age is 25.
Is a Member Services Representative considered to be a junior profession?
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Benjamin Gardner3 years ago
On average, people have 4 years of experience when they start working as a Member Services Representative
Which industries are highly likely to employ a Member Services Representative?
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Isabella Holmes3 years ago
Most typically work in the Finance & Insurance industry.
Do I need a degree to work as a Member Services Representative?
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Isabella Holmes3 years ago
As a Member Services Representative you’ll probably need No higher education
Which company are you working for as a Member Services Representative?
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Isabella Holmes3 years ago
Most people work for Farmers Insurance, Molina Healthcare, Navy Federal Credit Union, Planet Fitness and USAA
How many years do people work as a Member Services Representative before changing their role?
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Isabella Holmes3 years ago
4 years is the typical lifespan for a Member Services Representative.
Is it frequent for people to switch companies and still work as a Member Services Representative?
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Benjamin Gardner3 years ago
On average a Member Services Representative works for only a few companies.
What do people usually work as before switching to Member Services Representative?
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Isabella Holmes3 years ago
Typical prior positions for a Member Services Representative are Teller, Customer Service Representative or Sales Associate
What typical professions people working as a Member Services Representative switch to?
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Sophie Hayes3 years ago
Working as Member Services Representative consider Customer Service Representative, Branch Manager or Administrative Assistant as a next step in your career.
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Disclaimer

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