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Merchant Advocate job

SegPayDeerfield Beach, FL
SegPay jobs

Company

Skills

Company Description

Based in southeast Florida, SegPay is an entrepreneurial company offering electronic merchant transaction processing services to an established client base. As such, SegPay is a provider of e-commerce solutions for suppliers of online content, products and subscriptions sold over the Internet. The Company is an industry leader and innovator in web-based transactions, servicing clients in the United States and in Europe. The Company is currently poised for significant growth in its niche.

Job Description

Job Description

Job Summary:

The Merchant Advocate is responsible for assisting customers with their inquiries using merchant sites.

Job Responsibilities:

·       Provides service to inbound client contacts and maintains established SLAs.

·       Develops a thorough knowledge of SegPay's systems, integrations, and technologies via hands-on, immersive training.

·       Assists clients in the implementation process including customization and tailoring of solutions to meet their needs.

·       Troubleshoots and resolves client issues related to their SegPay implementation.

·       Works with existing clients to meet any and all ongoing needs they may have.

·       Solves day-to-day issues and collects information that aids in decision making.

·       Provides client service with courtesy, integrity, and efficiency in order to consistently exceed client expectations.

·       Communicates with customers via accurate, prompt, and meaningful replies.

·       Document all communication with clients within SegPay's help ticketing system.

·       Complies with PCI standards, policies, and best practices in the area of security, with a strong emphasis on the protection of sensitive data. 

·         Perform other duties and projects as assigned

Qualifications: 

·       High School Diploma

·       2+ years of customer service experience

·       MS Office Suite

·       Strong communication skills (verbal and written)

·       Ability to foster and maintain relationships

·       Organizational skills with the ability to manage numerous projects and priorities at once

·       Positive and service-oriented attitude

·       Driven, self-motivated, and goal-oriented

·       Flexible with the ability to and work under pressure

·       Ability to work independently or as a team member

·       Great attention to detail

·       Flexible to have on-call responsibility one weekend of every month

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

TASKS

  • Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
  • Recommend products to customers, based on customers' needs and interests.
  • Answer customers' questions about products, prices, availability, product uses, and credit terms.
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

SegPay

Type

Company - Private

Size

Small

Revenue

$5M to $10M

Location

350 Jim Moran Blvd. Ste. 210Deerfield Beach, FL, 33442and others

Founded

2005

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