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Mgr, Group Customer Support job

EssendantDeerfield, IL
Essendant jobs

Company

Skills

Company Description

ESSENDANT Inc. is a leading national wholesale distributor of business products. We strive for more than just success— we believe in building partnerships that transcend with our internal and external customers. Our business wouldn’t be thriving without our hardworking employees. If you have a passion to strive for more, ability to generate ideas, and want to grow your career— we motivate you to join our organization. We encourage our employees to utilize internal relations: team support, training, and mentoring. We value and appreciate our employees. We are one team. We are Essendant.

Job Description

* Manager * MGRGR08429 Full-Time Deerfield, IL (FSC) Deerfield, IL, USA ### Description Major Responsibilities * Build a strategic external and internal Customer Support model for inventory inquiries and stocking analysis. * Recommends and implements improvements in overall structure and KPIs to streamline processes supporting customer inventory inquiries. * Ensure policy adherence for Commit SKUs and Commit agreement management. * Understand business needs in order to create and establish a sustainable and scalable inventory stocking model designed for customer sales growth. * Engages in the design, implementation and optimization of inventory stocking strategies supporting next day fulfillment models while leveraging the technology to ensure maximum benefits being reached. * Manages and maintains daily processes and procedures within all aspects of the inventory team to achieve excellence in service provided * Collaborates with cross-functionals leaders across the organization to establish and improve cross-functional processes as well as with the direct end-user. Primary focus on improving customer inventory fill rate experience. * Actively guides, mentors, and develops project managers * Ensures timely and accurate performance of tasks daily * Collaborates with Inventory Analytics team to develop and manage various team reports (KPIs) to understand team performance on a daily, weekly, and monthly basis * Alignment, tracking, reporting and delivery to objectives and KPIs while level setting performance accountability and expectations * Provides guidance to employees with issue resolution, being resourceful, and working with other relevant teams such as Sales, Merchandising, Operations, and Customer Care in an attempt to achieve expedient results * Studies schedules and estimate time, cost, and services to understand cost to serve. * Develop benchmarks and implements processes for monitoring progress on work activities, such as incoming work volume, completion rates, and pending requests to ensure all inquiries flowing into the team are handled in a timely and accurate manner * Establish proper follow-up methodology with any and all relevant parties and makes sure inquiries do not slip in the cracks * Recruits, hires, trains, and new and existing evaluates employee performance, and initiates promotions, transfers, and disciplinary actions accordingly * Implement service level standards and administer clear performance metrics and targets * Document and execute to various customer-based and organizational SLAs * Motivate and empower staff through effective and open communication, performance feedback and teambuilding - Exerts influence in the development of overall objectives, assignments, and long-range goals of the organization. * Additional duties as assigned Skills/Knowledge Required * Must possess ability to work and think in a cross-functional dynamic matrix environment * Demonstrated ability to review and analyze appropriate data order to effectively communicate business performance as well as team performance with daily workload * Confidant in leading change; establishing a sense of purpose and urgency; gaining and sustaining momentum * Strong problem solving, prioritization and organizational skills with the ability to manage multiple competing projects * Advanced knowledge of customer management principles is required. * Strong analytical skills and ability to lead / participate in numerous cross-functional projects is required. * Advanced skills. Experience with system testing and replenishment tools; Core demand planning and replenishment system administration and operation (forecasting / PO's). * Intermediate/Advanced skill with MS Office suite, including Excel, Word, PowerPoint, and Outlook. Education and Experience * Bachelors degree required, with a focus on Supply Chain, Engineering, Finance or a related field. Masters degree preferred. * 10 15 years Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c) *Posted:* December 20, 2019

TASKS

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Essendant

Type

Company - Public

Size

Large

Revenue

$2B to $5B

Location

1 Pkwy. N. Blvd.Deerfield, IL, 60015and others

Industry

Wholessale - Paper & Paper Product

Founded

1922

CEO

Robert B. Aiken JR.

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Warehouse AssociateEssendantAuburn, WA
Warehouse Associate FULL-TIME $20/hr Duties include unloading trailer, staging product and inspecting pallets for quantity and damages. Transporting pallets or cartons to appropriate zone, removing cartons from pallets, placing cartons on conveyor belt...Read more
Primary Responsibilities * Performs pre-trip inspection of vehicles, trailers, and cargo to ensure that mechanical, safety and emergency equipment is in good working order, and to ensure that cargo is undamaged and all load-related documentation is...Read more
Benefits after 30 days!! Pay- $28/HR Primary Responsibilities * Performs pre-trip inspection of vehicles, trailers, and cargo to ensure that mechanical, safety and emergency equipment is in good working order, and to ensure that cargo is undamaged and all...Read more
Primary Responsibilities * Performs pre-trip inspection of vehicles, trailers, and cargo to ensure that mechanical, safety and emergency equipment is in good working order, and to ensure that cargo is undamaged and all load-related documentation is...Read more
Warehouse Associate 2, MULTIPLE 2ND SHIFT OPTIONS AVAILABLE - 1pm start, 2pm start OR 5pm start! Benefits: Health care benefits Profit sharing and 401k with matching Health benefits (Medical, Dental, Vision) Holiday and overtime pay Paid Vacation and Sick...Read more

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Job Details Requisition Number 16-3211 Title Warehouse Associate II - 2PM-10PM City Walker State MI Zip Code 49544 Description Essendant is a pure wholesale distributor of a broad range of businessRead more
Manager DEPAR08272 Full-Time Denver, CO Denver, CO, USA Description Essendant is a pure wholesale distributor of a broad range of business products including office, janitorial, break room andRead more
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Major Responsibilities + Ensures that all orders are accurately and efficiently delivered in compliance with specified customer instructions and company policy. + Assists the TransportationRead more
Driver (4:00am - 1pm)EssendantEdison, NJ
Primary Responsibilities Loads product onto truck at the Distribution Center and prepares for delivery. May be required to use power equipment, such as a forklift or pallet jack, to load the truck.Read more
Warehouse AssociateEssendantSeattle, WA
**Primary Responsibilities** * One or more of the following critical supply chain functions that assist in delivering product to our customers: * Inbound freight receiving * Full case receivingRead more
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