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Mortgage support specialist job

LegacyTexasPlano, TX
LegacyTexas jobs




Company Description

Founded in 1952 and its Headquarters located in Plano, Texas. Legacy Texas Bank is a Community Bank in North Texas that serves locale enterprises, business owners, and families for over 60 years. Amassing over $8 billion assets and having offices in over 42 locations in the US - 19 of them are locations in North Texas, these numbers make them one of the biggest local banks in Texas. Legacy Texas provides services like commercial banking, business banking, consumer banking, and several other financial services through its mortgage division. Workers at Legacy Texas Bank are a family that works in the same direction of achieving the bank's vision and stay grounded by the values of the communities they live and work in. Interested applicants would be glad to know that Legacy Texas Bank has an exciting company culture and offers several great benefits like 401(k) Employee Stock Ownership, Health benefits, Education benefits, Paid time off to its employees. Open job openings positions available are Teller - Part-time and full-time, File maintenance Specialist, Bank Center Manager, and many more.

Job Description

We're looking for dynamic, talented people who embody our promise to the customers we serve as well as to one another. With our thriving company culture and great benefits and perks, our employees love to call LegacyTexas home so will you.POSITION SUMMARY: The Coordinator will assist with marketing campaigns, ensure the accuracy and functionality of databases, and fulfill Mortgage Loan Officer marketing requests. In addition, the coordinator would provide administrative support to the Marketing Manager as well as assist with event and training coordination.PRIMARY DUTIES & RESPONSIBILITIES: Manage technical aspects of key marketing systems (automation, CRM, etc.) including password resets, troubleshooting, and training assistanceCollaborate with Marketing Manager on new projects and systems integrationsProvide administrative support to the Marketing Manager including event coordination, training, inventory orders, etc.Collaborate with marketing and sales teams to develop campaigns and fulfill marketing requestsDevelop documentation and road maps for processes, workflows, and new releasesMonitor and maintain data quality within marketing databasesUpdates to our websites (adding/removing MLO profiles, uploading documentation to the internal library, etc.)All other duties as assigned PHYSICAL DEMANDS & WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to withstand moderate physical activity throughout the work day (standing, walking, reaching)Ability to sit for extended periods of timeAbility to lift or move up to 50 pounds on occasionAbility to maintain attention and concentration for extended periods of timeAbility to work overtime when required to meet deadlinesWork environment –The noise level is usually low to moderate.Ability to travel occasionally SUPERVISORY RESPONSIBILITY: This role has no supervisory responsibilities MINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, & SKILLS): Education: High School diploma, or GEDExperience: Three years Mortgage experience One year troubleshooting/technical support experience Skills: Strong written and verbal communicationAbility to manage several ongoing projects simultaneouslyPositive attitude, customer focused, drivenWork quickly and independently with minimal supervision while providing regular and detailed updatesAdapt to new systems quicklyMicrosoft: Word, Outlook, Excel, PowerPoint, Publisher, Sharepoint Desired Qualifications: Encompass experienceUnderstanding of mortgage complianceExperience with copywriting, social media, or data analysisCustomer Service experience LegacyTexas is committed to diversity and inclusion and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Drug Free worker environment
Estimated annual salary


  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.



Company - Private


Multiple locations


Commercial Banking Companies



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