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Newly Implemented Systems Specialist job

ECi Software Solutions jobs

Company

Salary

Company Description

ECi Software Solutions is a software firm that provides cloud-based business software. The firm offers enterprise resource planning software, business management software, e-commerce, and other IT services. ECi Software Solutions specializes in technology and software solutions for entrepreneurs in the building & construction, manufacturing, field service, and distribution vertical markets. The company supports the entrepreneurial spirit and profitable growth of businesses. ECi Software Solutions was founded in 1999, and its headquarter is based in Fort Worth, Texas, United States. The firm provides competitive healthcare benefits and other perks to its employees.

Job Description



The ECi Software Solutions family of companies provides business and e-commerce solutions, offering on-premise and cloud-based technologies. For 30+ years, ECi companies have served the manufacturing, office supplies, service technology, contract office furniture, lumber and building materials, hardware and jan/san sectors. We are industry experts supporting the entrepreneurial spirit and profitable growth of small and medium size enterprises. At ECi, our passion is to make your business stronger than it was the day before. We want you to be able to say I win every day!

To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.

The Newly Implemented System Specialist will be responsible for the continued implementation of the SpruceWare.NET ERP software package in a post-go-live consultation and support capacity.

The Newly Implemented System Specialist will be responsible for implementing SpruceWare.NET software and cloud deployment for newly implemented post-go-live accounts and be responsible for the successful transition of those accounts to the Support Team.

Responsibilities:

  • Understand the implementation process as well as manage post-go-live and transition processes for SpruceWare.NET according to the ECis standard methodology

  • Provide expertise and consulting of SpruceWare.NET software modules to new and existing customers to continually improve their process and optimize their use of the package

  • Manage the delivery of complex, small to medium business/IT project initiatives

  • Lead ERP implementations of SpruceWare.NET and/or act as team member of ECi implementation team on the project

  • Understand business processes of client and provide workable solutions for SpruceWare.Net to the business need

  • Develop training documentation as needed for post-go-live and transition to support

  • Work as a team to accomplish stated goals

  • Perform other duties including but not limited to: User conference materials and presentations, team meetings, knowledge base updates, and methodology improvements

  • Manage administrative tasks including but not limited to call and queue management

Knowledge, Skills, Ability, Education & Experience:

  • Understand common industry business practices in retail sales, B2C, operations, distribution, and finance

  • 2+ years of ERP hands-on, full-life cycle project implementation experience with comparable ERP software as a consultant, implementation specialist or end user (preferably with Spruce or other Lumber/Building Material/Hardware ERP system)

  • 2+ years leading or managing ERP implementations or other ERP related project management experience

  • Understand ERP application concepts and software usage in the vertical

  • Experience with Microsoft SQL Server a plus

  • Experience with Crystal Reports and Dashboards a plus

  • Proficiency in Microsoft Office products and Microsoft Windows

Other Attributes

  • Strong analytical and problem-solving skills

  • Effective project and time management skills

  • Strong, clear, and well organized written and oral communications skills

  • Be able to manage many customers, issues and priorities

  • Excellent interpersonal skills including communication, active listening, and customer service

  • Relays concerns externally and internally with timely, fact-based, and constructive feedback

  • Able to work as a team player and/or individual contributor internally and externally

  • Able to work under pressure, meet deadlines, and work on multiple projects simultaneously

  • Take ownership, accountability and initiative

  • Process improvement experience

  • Work under minimal supervision

  • Bachelors or Masters degree in business or accounting and/or IT related field



In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our CODE: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.

Other details
  • Pay Type Salary
  • Travel Required Yes
  • Travel % 10
Estimated annual salary
$49,528
average
Minimum
$43,019
Maximum
$64,321

ECi Software Solutions

Type

Company - Private

Size

Medium

Revenue

$100M to $500M

Founded

1999

CEO

Ron Books

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