Not Your Average Receptionist Position! job

company building Reliable Receptionist location Walnut Creek, CA
515
Not Your Average Receptionist Position!
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327
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Walnut Creek, CA
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Reliable Receptionist

Job

Company

Description

Salary

Skills

Benefits

Summary

Job Description

Company Description


The Receptionist is the most important position at Reliable Receptionist. As a Receptionist here you will be part of a small, dedicated team of professional receptionists responsible for answering incoming telephone calls for a variety of our client companies. Our philosophy is that we function as an extension of our client company's staff and the front-end for their business, creating the impression for the caller that we work for our client company and not a third-party service.

Job Description

You will use cutting edge computer-telephone technology to handle calls in the following manner:

* Answer incoming phone calls in a timely manner with the utmost professionalism and clear, articulate, grammatically correct English (bilingual Spanish a big plus).

* Assist callers, answer frequently asked questions, and provide information as supplied to you by our client companies.

* Navigate our Windows-based call handling software to screen, announce and connect calls as appropriate to our client company's personnel in real-time.

* Take accurate messages when necessary and transmit electronically to clients.

* Utilize web-based software applications to schedule appointments on behalf of client companies as appropriate.

* Read and interpret detailed call handling instructions as provided by client companies and presented to you on screen by our call handling software.

* Rapidly transition between answering calls for otherwise unrelated companies and execute accurate call handling procedures with the aid of our call handling software.

* Function as an effective team member with colleagues to accurately serve the needs of our clients.

* General office administration. Other duties as assigned.

* Compensation $12-$16 hourly, health insurance, paid time off, 401k, profit sharing.

Qualifications

* 2+ years experience as a Receptionist in a professional office environment or as a call center agent.

* Clear, articulate telephone voice.

* Outgoing telephone personality.

* Grammatically correct use of English both spoken and written (billingual Spanish a big plus).

* High-school diploma or equivalent required, college degree a plus.

* Basic knowledge of Windows PC operating system and word processing fundamentals.

* Keyboarding skills to accurately type 40+ wpm

* Transportation and ability to report to work reliably as scheduled.

*
Bilingual - Spanish given extra consideration.


CURRENT OPENING IS PART-TIME, M-F 10AM-2PM, WITH POSSIBILITY FOR FULL-TIME EMPLOYMENT AT A FUTURE DATE. PLEASE DO NOT APPLY IF THIS DOES NOT WORK WITH YOUR SCHEDULE AND EMPLOYMENT NEEDS.

Additional Information

To be successful in this company, you must adhere to our core values of Integrity, Dedication, Enthusiasm, Accountability, Solutions Oriented and have a strong desire to deliver an Exceptional Experience to our clients and their callers. Team members are expected to be responsible, self-motivated and take pride in their work.

TO BE CONSIDERED FOR THIS POSITION YOU MUST:

1) APPLY THROUGH THIS WEBSITE BY FOLLOWING THE INSTRUCTIONS PROVIDED. PLEASE UPLOAD YOUR RESUME.

2) CALL 925-627-4219, LISTEN TO THE RECORDED MESSAGE AND FOLLOW THE INSTRUCTIONS PROVIDED.

CANDIDATES NOT FOLLOWING BOTH STEPS WILL NOT BE CONSIDERED.
Application currently closed
This job was posted on Mon Jul 20 2020 and expired on Sun Aug 09 2020.
Minimum $27,608
$40,333 average
Maximum $74,113

Tasks

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Schedule appointments and maintain and update appointment calendars.
  • Hear and resolve complaints from customers or the public.
  • File and maintain records.
  • Receive payment and record receipts for services.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
  • Process and prepare memos, correspondence, travel vouchers, or other documents.
  • Keep a current record of staff members' whereabouts and availability.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
  • Schedule space or equipment for special programs and prepare lists of participants.
  • Enroll individuals to participate in programs and notify them of their acceptance.
  • Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.

Skills

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Speaking - Talking to others to convey information effectively.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Coordination - Adjusting actions in relation to others' actions.
  • Service Orientation - Actively looking for ways to help people.

Knowledge

  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • 401K Plan
  • Health Insurance
  • Vacation & Paid Time Off
  • Profit Sharing

Reliable Receptionist

Type

Company - Private

Size

Small

Location

1701 N. California Blvd.Walnut Creek, CA, 94596

Industry

Telecom/Wireless/Cable

Founded

2007

Website

Visit Website

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