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On-Call Banquet Server job

Wyndham Hotels & ResortsClearwater Beach, FL
Wyndham Hotels & Resorts jobs

Company

Skills

Job Description

Wyndham Grand is now seeking a On-Call Banquet Server to join our team at the Wyndham Clearwater Beach Resort location in Clearwater, Florida.



Job Summary



The On-Call Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to hotel standards.







Education & Experience



+ High school diploma or equivalent







Physical Requirements



+ Flexible and long hours sometimes required.

+ Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

+ Ability to stand during entire shift







General Requirements



+ Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

+ Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

+ Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

+ Attend all hotel required meetings and trainings.

+ Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

+ Maintain high standards of personal appearance and grooming, which include wearing nametags.

+ Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

+ Must be able to maintain confidentiality of information.

+ Must be able to show initiative, including anticipating guest or operational needs

+ Perform other duties as requested by management.







Fundamental Requirements



+ Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.

+ Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently

+ Must be knowledgeable regarding the menu and explain it courteously

+ Served guests according to the hotel?s standards in a friendly, courteous and professional manner

+ Respond to guest problems, complaints and accidents. Communicate to management if necessary

+ Set all tables according to hotel standards

+ Maintain the banquet storeroom in a neat and orderly manner, stocked with any appropriate supplies necessary for food service functions

+ Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly.

+ Prepare room according to BEO and the various meal functions

+ Follow all money handling procedures when serving the guest

+ Know the menu items for each function served and able to give accurate descriptions

+ Ensure overall guest satisfaction







Brand: [[req_primaryCategory]]

Location: Wyndham Clearwater Beach Resort, 100 Coronado Drive, Clearwater, Florida 33767

Employment Status: On-Call
Associated topics: anfitri?nas, auxiliar de comedor, banquet server, dining room attendant, dining room captain, maitre d, wait staff, waiter, wine, wine steward

TASKS

  • Take orders from patrons for food or beverages.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Collect payments from customers.

SKILLS

  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
  • CoordinationAdjusting actions in relation to others' actions.

KNOWLEDGE

  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Food ProductionKnowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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